Teleperformance Customercare Service Interview Questions and Answers

I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

• Over 5 years of experience in customer service roles, including working at a major retail company.

• Skilled in handling customer inquiries and resolving issues efficiently, as demonstrated by consistently high customer satisfaction ratings.

• Proficient in using CRM software to track customer interacti...read more

I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

• Over 5 years of experience in customer service roles, including working at a major retail chain where I handled customer inquiries and complaints.

• Skilled in using CRM software to track customer interactions and ensure follow-up, which improved customer satisfaction scores by 20%.

• Strong communicati...read more

I have over 5 years of experience in customer care services, handling various customer inquiries and resolving issues.

• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance to customers

• Maintained customer satisfaction and retention

• Trained new customer care representatives

Insurance is a financial protection against potential losses or risks.

• Insurance is a contract between an individual or organization and an insurance company, where the insured pays a premium in exchange for financial protection against specified risks.

• Types of insurance include health insurance, life insurance, auto insurance, and property insurance.

• Insurance helps individuals and businesses manage risks by providing f...read more

HR will address and resolve any problems that arise in the office.

• HR will investigate the issue to understand the root cause.

• HR will communicate with the relevant parties involved in the problem.

• HR will take necessary actions to resolve the problem and prevent it from happening again.

• Examples: HR may conduct meetings, provide training, implement new policies, or take disciplinary actions.