Frontizo Business Services Customer Care Executive Interview Questions and Answers

Q1. Ne confident and good communication skills
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Q2. Tell about the previous company
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Q1. Interview ask me telling about your self
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Q2. How did you manage irate customers
Ans. 
Managing irate customers involves active listening, empathy, and effective problem-solving to restore their satisfaction.
• Active Listening: I ensure to listen carefully to the customer's concerns without interrupting, which helps them feel heard and valued.

• Empathy: I express understanding of their frustration by acknowledging their feelings, saying things like, 'I can see why you're upset.'

• Calm Demeanor: I maintain a ca...read more
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Q3. How did you spend your last day
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On my last day, I focused on wrapping up tasks, sharing knowledge with colleagues, and reflecting on my experiences.
• Final Task Completion: I ensured all my pending tasks were completed, such as finalizing reports and updating documentation.

• Knowledge Transfer: I held a brief session with my team to share insights and tips I had learned during my time in the role.

• Farewell Messages: I took time to write personalized farew...read more
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Q1. ABOUT YOUR SELF
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Q2. What is your name
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Q3. Where are you from
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Q4. Your last company
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Q5. What is Your hobbies
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Q1. Why should we hire you and what is your qualities which attracts us
Ans. 
I should be hired because of my excellent communication skills, problem-solving abilities, and customer-centric approach.
• Excellent communication skills: I have a strong command over multiple languages and can effectively communicate with customers from diverse backgrounds.

• Problem-solving abilities: I have a knack for identifying and resolving customer issues promptly and efficiently.

• Customer-centric approach: I priorit...read more
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Q2. How will you handle an irritated customer if we will hire you fir the role
Ans. 
I will handle an irritated customer by actively listening to their concerns, empathizing with their frustration, and offering a solution to their problem.
• Listen attentively to the customer's complaint without interrupting

• Show empathy and understanding towards their frustration

• Apologize for any inconvenience caused and take responsibility

• Offer a solution or alternatives to resolve their issue

• Ensure the customer is satis...read more
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Q1. Self introduction
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Q2. Bref about home town or Bangalore
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Q1. Current working somewhere
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Q2. Dislike and like about your job profile
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Comfortable job work from home or office