MJ Grand Hotel Interview Questions and Answers

Stay calm, listen to the customer, empathize, and find a solution to address their concerns.

• Remain calm and composed, do not react emotionally

• Listen actively to the customer's concerns and let them vent

• Empathize with the customer's frustration and show understanding

• Find a solution to address the customer's concerns and offer assistance

• If necessary, involve a manager or higher authority to resolve the situation

I excel at handling pressure in my department by staying organized, prioritizing tasks, and maintaining open communication with my team.

• I prioritize tasks based on deadlines and importance to ensure everything gets done efficiently.

• I stay organized by utilizing tools such as to-do lists, calendars, and project management software.

• I maintain open communication with my team to address any issues or concerns that may aris...read more