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Revolut Interview Questions and Answers
25 Interview questions
Various techniques for root cause analysis include 5 Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis, and Failure Mode and Effects Analysis.
5 Whys: Asking 'why' repeatedly to identify the root cause of a problem.
Fishbone Diagram: Identifying potential causes of a problem by categorizing them into branches.
Fault Tree Analysis: Analyzing the various components that could lead to a specific failure.
Paret...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering product recommendations.
The stages of Anti-Money Laundering (AML) involve customer due diligence, transaction monitoring, and reporting suspicious activities.
Customer Due Diligence (CDD) - Verify the identity of customers and assess the risk they pose.
Transaction Monitoring - Monitor transactions for suspicious activities and patterns.
Reporting Suspicious Activities - Report any suspicious activities to the relevant authorities.
Complianc...
I prioritize tasks by assessing urgency, impact, and deadlines to ensure efficient workflow and customer satisfaction.
Assess urgency: I evaluate which tasks need immediate attention, like resolving critical customer issues first.
Consider impact: I prioritize tasks that affect a larger number of users, such as system outages over minor bugs.
Use deadlines: I keep track of deadlines to ensure timely responses, like a...
Key Performance Indicators (KPIs) of a Customer Service Associate typically include metrics like customer satisfaction, response time, resolution rate, and quality of service.
Customer satisfaction score (CSAT)
Average response time to customer inquiries
Resolution rate of customer issues
Quality of service metrics such as first call resolution rate or Net Promoter Score (NPS)
Money muling is a form of money laundering where individuals transfer illegally obtained funds through their bank accounts.
Money mules are recruited by criminals to receive funds in their bank accounts and then transfer it to another account, often in a different country.
Money muling is illegal and can result in criminal charges for those involved.
Criminals use money mules to disguise the original source of the fu...
Fishbone method, also known as Ishikawa diagram, is a visual tool used to analyze root causes of a problem.
Fishbone method helps identify potential causes of a problem by categorizing them into different branches on a diagram.
It is commonly used in operations management to improve processes and identify areas for improvement.
Example: If a manufacturing process is experiencing delays, the Fishbone method can help i...
Experienced financial analyst with a strong background in data analysis, forecasting, and financial modeling.
Over 5 years of experience in financial analysis and reporting.
Proficient in Excel and financial modeling; created a model that improved forecasting accuracy by 20%.
Worked with cross-functional teams to analyze financial performance and identify cost-saving opportunities.
Conducted variance analysis to expla...
Customer satisfaction is the most important KPI for a Customer Support Executive.
Customer satisfaction directly reflects the quality of service provided
High customer satisfaction leads to customer loyalty and retention
Measuring customer satisfaction helps in identifying areas for improvement
Examples: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)
The stages of AML (Anti-Money Laundering) include customer due diligence, transaction monitoring, and reporting suspicious activities.
Customer Due Diligence: Verifying the identity of customers and assessing their risk level.
Transaction Monitoring: Monitoring transactions for any unusual or suspicious activities.
Reporting Suspicious Activities: Reporting any suspicious activities to the appropriate authorities.
Exa...
Revolut Interview Experiences
103 interviews found
Anonymous
Python test on HackerRank
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Where do you see yourself in 5 years?
Interview Preparation Tips
Selected
I appeared for an interview in Dec 2024.
The process started out with an Aptitude Test which was relatively simple. The recruiter prepares you and sends you practice test links to familiarise yourself.
Following that, I interviewed with a Recruiter sitting out of India. She did a simple 30 minute screening call and asked me questions around inmail counts per week, conducting complex searches etc.
I then had a Technical Skills Interview with the Head of Sourcing based in Ireland. This was a structured interview where I was asked about my background and also evaluated on specific competencies that a sourcer. I also did a live sourcing session in this round.
My last round was with the Lead Manager of Recruiting for Business teams. This was a team fit round where he evaluated where I would fit in the team and what roles to assign me to.
Common factors across all rounds: High levels of transparency around pay, level, career progression. I was also allowed to ask as many questions for me to evaluate revolut as a potential company to join. I was prepped for each call and it aligned with what was evaluated in the interview. All in all fantastic process & candidate experience provided!
Selected
I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.
I was given a problem statement and had to demonstrate how I would go about solving it.
(2 Questions)
- Q1. Go through my knowledge of risk management
- Q2. Using examples demonstrate how I would deal with various issues
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 3 interview rounds.
Good knowledge of English Grammer and technical knowledge
(2 Questions)
- Q1. They try to understand about your profile
- Q2. They explain you the job profile
(1 Question)
- Q1. They check knowledge from your past job experience
Interview Preparation Tips
I applied via Referral and was interviewed in Oct 2024. There were 3 interview rounds.
Sql, python, statistical questions
(2 Questions)
- Q1. How daily work looks like?
- Ans.
Daily work involves analyzing data, creating reports, and communicating findings to stakeholders.
Reviewing and cleaning data sets
Creating visualizations and dashboards
Conducting statistical analysis
Communicating insights to non-technical stakeholders
- Q2. Most ise tools?
4 sql tasks on 3 tables. Joins, subqueries
Interview Preparation Tips
Sql mandatory
Skills evaluated in this interview
Selected
Aptitude test has mathematics questions
(2 Questions)
- Q1. How you will help the underperforming agent?
- Ans.
I will provide additional training, support, and guidance to help the underperforming agent improve their skills and performance.
Offer one-on-one coaching sessions to identify areas of improvement
Provide additional resources and tools to help the agent succeed
Set clear goals and expectations for improvement
Monitor progress and provide regular feedback
Encourage open communication and address any concerns or challenges t...
- Q2. Why you want to become a team lead
- Ans.
I want to become a team lead to mentor and guide my team towards success.
Opportunity to mentor and guide team members
Desire to lead and inspire others
Ability to make strategic decisions for team success
(1 Question)
- Q1. About a hypothetical scenario that the interviewer came up by himself
(1 Question)
- Q1. STAR approach based behavioural questions
It was English and maths
(2 Questions)
- Q1. About SAR and UAR
- Q2. About money laundering and how is it done
(2 Questions)
- Q1. Tell me about a time when you failed
- Ans.
I failed to meet a project deadline due to poor time management.
I underestimated the amount of work required for the project.
I did not prioritize tasks effectively, leading to delays.
I did not communicate effectively with team members about progress and challenges.
I learned the importance of proper time management and communication for successful project completion.
- Q2. Why do you want to work at revolut?
- Ans.
I want to work at Revolut because of their innovative approach to financial services and their commitment to disrupting the industry.
I am impressed by Revolut's cutting-edge technology and digital banking solutions.
I am excited about the opportunity to be part of a fast-growing fintech company that is revolutionizing the way people manage their finances.
I admire Revolut's focus on providing affordable and convenient fi...
I appeared for an interview in Jun 2024.
Writing URLShortener or LoadBalancer in Java
(2 Questions)
- Q1. ACID definition and Isolation levels
- Q2. CAP Theoreme and Distributed transactions
Interview Preparation Tips
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. How do you handle a angry customer
- Ans.
I remain calm, listen actively, and empathize with the customer to resolve their issue effectively.
Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns without interrupting.
Empathize with the customer by acknowledging their feelings, e.g., 'I understand why you're upset.'
Ask clarifying questions to get to the root of the problem, e.g., 'Can you tell me more abou...
- Q2. Tell me about your work experience
- Ans.
I have extensive experience in customer support, focusing on problem-solving and effective communication to enhance user satisfaction.
Worked as a support specialist at XYZ Corp, resolving over 100 customer inquiries daily.
Implemented a ticketing system that reduced response time by 30%.
Trained new team members on best practices for customer interaction.
Received 'Employee of the Month' for outstanding customer feedback.
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. Why do you want to work for Revolut
- Ans.
I admire Revolut's innovative approach to finance and its commitment to customer-centric solutions.
Revolut's mission to democratize finance aligns with my passion for making financial services accessible to everyone.
The company's rapid growth and adaptability in the fintech space excite me, as I thrive in dynamic environments.
I am impressed by Revolut's use of technology to enhance user experience, such as instant curr...
- Q2. Walk me through your CV
- Ans.
Experienced operations manager with a strong background in process optimization and team leadership across various industries.
Started my career as a logistics coordinator, improving delivery times by 20%.
Transitioned to operations supervisor, where I led a team of 15 and implemented lean methodologies.
Managed a cross-functional project that reduced operational costs by 15% through process re-engineering.
Currently overs...
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Revolut Interview FAQs
Some of the top questions asked at the Revolut interview -
The duration of Revolut interview process can vary, but typically it takes about less than 2 weeks to complete.
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Revolut Interviews By Designations
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Overall Interview Experience Rating
based on 117 interview experiences
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Revolut Reviews and Ratings
based on 501 reviews
Rating in categories
|
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|  ₹4.3 L/yr - ₹9 L/yr |
|
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91
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