Rockledge Corporation Interview Questions and Answers

To handle an angry/dissatisfied customer, listen actively, empathize, apologize, offer a solution, and follow up.

• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer's emotions and show understanding.

• Apologize sincerely for any inconvenience caused.

• Offer a solution or alternatives to resolve the issue.

• Follow up with the customer to ensure their satisfaction.

• Example: 'I understand ...read more

To deal with retail burnout, it is important to prioritize self-care, set boundaries, seek support, and find ways to recharge.

• Practice self-care activities such as exercise, meditation, or hobbies to reduce stress.

• Set boundaries by establishing clear work-life balance and avoiding overworking.

• Seek support from colleagues, friends, or family to share experiences and seek advice.

• Find ways to recharge by taking breaks, pl...read more

Maintain a schedule, prioritize tasks, take breaks, and set boundaries.

• Create a schedule and stick to it

• Prioritize tasks based on urgency and importance

• Take breaks to avoid burnout

• Set boundaries and learn to say no

• Use technology to streamline tasks

• Delegate tasks when possible

• Make time for hobbies and self-care