Ujjivan Small Finance Bank Customer Relationship Manager Interview Questions and Answers

Q1. Talk about yourself
Ans. 
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and ensuring customer satisfaction

• Strong communication and interpersonal skills

• Proven track record of increasing customer retention rates

• Proficient in CRM software such as Salesforce
Answered by AI
Add your answer
Q2. How long have you been working?
Ans. 
I have been working for 5 years in customer service roles.
• 5 years of experience in customer service

• Started in entry-level customer service position and worked way up to Customer Relationship Manager

• Experience in handling customer inquiries, resolving issues, and building relationships
Answered by AI
View 1 more answer
Q3. Why is Staff stifaction strong .
Ans. 
Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
• Positive work environment fosters motivation and job satisfaction

• Effective communication ensures clarity and reduces misunderstandings

• Recognition of achievements boosts morale and motivation

• Opportunities for growth and development show investment in employees' future

• Support...read more
Answered by AI
Add your answer

Q1. Want you in this company.
Add your answer
Q2. Why we do not How much customer handling do you do?
Ans. 
Customer handling is more about quality than quantity in building strong relationships.
• Quality of customer interactions is more important than quantity

• Focus on building strong relationships with customers rather than just handling a large volume

• Effective communication and problem-solving skills are key in customer handling

• Examples: Resolving customer complaints effectively, providing personalized service, building trus...read more
Answered by AI
Add your answer

Q1. Tell me about yourself
Add your answer

Q1. Personal and Official Details and why should we hired you?
Ans. Answer bold and confident with my personal and official details and explain why i suitable for my job
Answered by Saravanakumar
Add your answer
Q2. Previous company experiences
Add your answer
Q3. I told all my experience
Add your answer

Good connection to team members