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Wipro Desktop Support Engineer L2 Interview Questions and Answers

Updated 3 Sep 2023

8 Interview questions

A Desktop Support Engineer L2 was asked
Q. How would you install the OS?
Ans. 

I will install the OS using a bootable installation media or network deployment tools.

  • Create a bootable installation media (USB or DVD) with the OS image

  • Boot the computer from the installation media

  • Follow the on-screen instructions to install the OS

  • Configure settings such as language, time zone, and user accounts

  • Install necessary drivers and updates post installation

A Desktop Support Engineer L2 was asked
Q. Why is BitLocker important?
Ans. 

Bitlocker is important for securing data on Windows devices.

  • Encrypts data on Windows devices to prevent unauthorized access

  • Protects against theft or loss of devices

  • Meets compliance requirements for data protection

  • Can be managed centrally through Active Directory

  • Can be used in combination with other security measures like TPM and Secure Boot

  • Helps prevent data breaches and protects sensitive information

Desktop Support Engineer L2 Interview Questions Asked at Other Companies

Q1. What is active directory and what is the use of active directory?
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Q2. What steps would you take after discovering a system infected wit ... read more
asked in Wipro
Q3. What is pop and imap and smtp and all protocol port number
Q4. If the company provides consistent growth opportunities, how long ... read more
Q5. How do you install a proxy certificate on a user's machine?
A Desktop Support Engineer L2 was asked
Q. What are the advantages of Outlook 365?
Ans. 

Outlook 365 offers numerous advantages for users.

  • Access to emails, contacts, and calendar from anywhere with internet connection

  • Collaboration and sharing features for team projects

  • Integration with other Microsoft Office applications

  • Automatic updates and security features

  • Large storage capacity for emails and attachments

  • Mobile app for easy access on-the-go

A Desktop Support Engineer L2 was asked
Q. How do you configure SAP in a user's system?
Ans. 

To configure SAP in user's system, follow these steps:

  • Install SAP GUI on the user's system

  • Configure the SAP logon pad with the necessary system details

  • Create a user ID and assign the necessary authorizations

  • Test the connection to ensure successful configuration

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Hello everyone, I'm seeking some advice. I recently resigned from my role at Wipro after 15 months to attend my sister's wedding, which was scheduled for this month. The wedding has now been postponed until November, leaving me in a difficult situation. I'm concerned about the employment gap on my resume if I wait until after the wedding to look for a new job. However, if I join a new company now, I'm worried they won't grant me leave for a significant family event so soon after starting. Has anyone been in a similar situation? How did you handle it? Any advice on how to navigate this would be greatly appreciated. Thank you!
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A Desktop Support Engineer L2 was asked
Q. What is the process of MFA?
Ans. 

MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.

  • MFA adds an extra layer of security to protect against unauthorized access.

  • The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

  • MFA can be implemented through various methods such as SMS codes, mobile apps, or...

A Desktop Support Engineer L2 was asked
Q. What is pst and ost in outlook What is bsod what is dns what is vpn.
Ans. 

PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.

  • PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

  • BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

  • DNS is a system that translates domain names into IP addresses, allowing computers to communic...

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A Desktop Support Engineer L2 was asked
Q. What is pop and imap and smtp and all protocol port number
Ans. 

POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.

  • POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

  • IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

  • SMTP (Simple Mail Transfer Protocol) is used for sending emails fro...

Are these interview questions helpful?
A Desktop Support Engineer L2 was asked
Q. How to backup pst file My system is very slow so what do
Ans. 

To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.

  • Copy and paste the PST file to an external drive or cloud storage

  • Use a backup software to automate the backup process

  • Clean up temporary files to free up space and improve performance

  • Disable unnecessary startup programs to...

Wipro Desktop Support Engineer L2 Interview Experiences

3 interviews found

I applied via Naukri.com and was interviewed in Oct 2021.Β There were 5 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude TestΒ 

Desktop l2 level related questions

Round 3 - Case StudyΒ 

How to configur system in domain

Round 4 - TechnicalΒ 

(1 Question)

  • Q1. All tecnicall skill related questions
Round 5 - One-on-oneΒ 

(4 Questions)

  • Q1. How to configur sap in users system
  • Q2. Advantages of outlook 365
  • Q3. Why bitlocker is important
  • Q4. What is the process of mfa
  • Ans. 

    MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.

    • MFA adds an extra layer of security to protect against unauthorized access.

    • The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

    • MFA can be implemented through various methods such as SMS codes, mobile apps, or hard...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I m looking for l3 level and i have known lege of sql querys and desktop level query

I applied via Naukri.com and was interviewed in Apr 2022.Β There were 2 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Only recruiter call meΒ 

(3 Questions)

  • Q1. What is pst and ost in outlook What is bsod what is dns what is vpn.
  • Ans. 

    PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.

    • PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

    • BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

    • DNS is a system that translates domain names into IP addresses, allowing computers to communicate w...

  • Answered by AI
  • Q2. What is pop and imap and smtp and all protocol port number
  • Ans. 

    POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.

    • POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

    • IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

    • SMTP (Simple Mail Transfer Protocol) is used for sending emails from a c...

  • Answered by AI
  • Q3. How to backup pst file My system is very slow so what do
  • Ans. 

    To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.

    • Copy and paste the PST file to an external drive or cloud storage

    • Use a backup software to automate the backup process

    • Clean up temporary files to free up space and improve performance

    • Disable unnecessary startup programs to redu...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Wipro Desktop Support Engineer L2 interview:
  • ubantu
  • Linux
Interview preparation tips for other job seekers - Hr only ask me all technical question was then selected me .there are 3 round interview.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022.Β There was 1 interview round.

Round 1 - One-on-oneΒ 

(2 Questions)

  • Q1. Difference between IPV4 vs IPV6
  • Ans. 

    IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.

    • IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

    • IPv4 supports up to 4.3 billion unique addresses, which is becoming insufficient with the growth of internet-connected devices, w...

  • Answered by AI
  • Q2. How will you install the OS
  • Ans. 

    I will install the OS using a bootable installation media or network deployment tools.

    • Create a bootable installation media (USB or DVD) with the OS image

    • Boot the computer from the installation media

    • Follow the on-screen instructions to install the OS

    • Configure settings such as language, time zone, and user accounts

    • Install necessary drivers and updates post installation

  • Answered by AI

Skills evaluated in this interview

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Sep 2020.Β There were 3 interview rounds.

Interview QuestionnaireΒ 

3 Questions

  • Q1. Total desktop /network related question Answer
  • Q2. DHCP dns
  • Q3. Related computer hardware and software

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your filed related q/a
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022.Β There were 3 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - TechnicalΒ 

(1 Question)

  • Q1. What is AD? What is DHCP?
  • Ans. 

    AD stands for Active Directory, a Microsoft technology used for managing users, computers, and other resources in a network. DHCP stands for Dynamic Host Configuration Protocol, a network protocol used for assigning IP addresses to devices.

    • AD is used for centralized management of network resources

    • AD allows for authentication and authorization of users and devices

    • DHCP automatically assigns IP addresses to devices on a n...

  • Answered by AI
Round 3 - HRΒ 

(1 Question)

  • Q1. Basic questions of why did you want to join as desktop support engineer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Be in positive nature.
Be polite.
make the converation two ways that you are having the interview driven by your side.

Skills evaluated in this interview

Interview QuestionnaireΒ 

2 Questions

  • Q1. Total hard ware and software issues troubleshooting ,network issues torubleshooting,AD
  • Q2. Total hardware and network issues prepare

I applied via Approached by Company and was interviewed in Sep 2022.Β There were 3 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - TechnicalΒ 

(7 Questions)

  • Q1. Desktop support engineer
  • Q2. Server support engineer
  • Q3. Network support engineer
  • Q4. Hardware support engineer
  • Q5. Windows os full information
  • Ans. 

    Windows OS is a popular operating system developed by Microsoft.

    • Windows OS is available in different versions such as Windows 7, 8, 10, etc.

    • It has a graphical user interface (GUI) and supports multitasking.

    • Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

    • It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

    • Windows OS can be customized with th...

  • Answered by AI
  • Q6. Linux and Ubuntu full information
  • Q7. Ubuntu configuration
Round 3 - TechnicalΒ 

(7 Questions)

  • Q1. Knowledge of ms office
  • Q2. Knowledge of installation software
  • Q3. Knowledge of outlook configuration
  • Q4. Knowledge of Mai configuration
  • Q5. Knowledge of server configuration
  • Q6. Knowledge of add printer
  • Q7. Knowledge of connect printer

Interview Preparation Tips

Interview preparation tips for other job seekers - Server support engineer l2 and desktop support engineer l2

Skills evaluated in this interview

Interview QuestionnaireΒ 

6 Questions

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