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Eternal Limited Customer Care Executive Interview Questions and Answers
Eternal Limited Customer Care Executive Interview Experiences
6 interviews found
Anonymous
Selected
I appeared for an interview in Apr 2024.
(1 Question)
- Q1. How will you handle customer query
- Ans.
I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
Listen actively to understand the customer's query
Empathize with the customer's situation and show understanding
Provide clear and accurate solutions or information
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction
(1 Question)
- Q1. Discussion on Salary
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. Introduce yourself
- Ans.
I am a dedicated customer service professional with a passion for helping others and ensuring customer satisfaction.
Background: I have over 3 years of experience in customer service roles, where I developed strong communication skills.
Skills: Proficient in handling customer inquiries and resolving issues efficiently, as demonstrated in my previous role at XYZ Company.
Achievements: Consistently received positive feedbac...
I applied via Walk-in and was interviewed in Nov 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about your self? Why we join you?
- Q2. What's your strength and weakness
- Q3. Tell me about your family background?
- Q4. Do you take responsibility
- Q5. Why should we hire you?
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Nov 2023. There were 3 interview rounds.
(1 Question)
- Q1. Basic introduction
General assessment about the job
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. How did I clear interview and working experience with them ?
- Q2. Interview is not hard , basically they want you to do a online writing speed test and send a screenshot so that can be done by anyone you know , moreover they want to make sure you will remain with company...
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jun 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What is E-commerce?
- Ans.
E-commerce refers to the buying and selling of goods and services over the internet.
E-commerce involves online transactions between businesses and consumers.
It allows customers to shop from the comfort of their homes and have products delivered to their doorstep.
Popular e-commerce platforms include Amazon, eBay, and Alibaba.
E-commerce has revolutionized retail by providing a global marketplace accessible to anyone with...
- Q2. What is Zomato?
- Ans.
Zomato is an online food ordering and restaurant discovery platform.
Allows users to search for restaurants based on location, cuisine, and price range
Provides menus, photos, and user reviews for each restaurant
Offers online ordering and delivery services in select cities
Has a loyalty program called Zomato Gold that offers discounts and perks at participating restaurants
- Q3. How E-commerce can help for the betterment of the future ?
- Ans.
E-commerce can help in the betterment of the future by providing convenience, accessibility, and innovation.
E-commerce allows people to shop from anywhere at any time, making it more convenient for customers.
It provides accessibility to a wider range of products and services, especially for those living in remote areas.
E-commerce platforms are constantly innovating to improve the customer experience, such as offering p...
Interview Preparation Tips
*Must use good English*.
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pullela aravind
I appeared for an interview before Sep 2016.
Interview Preparation Tips
Experience: Choosed my own topic and conveyed confidently
Tips: be prepared for any kind of the topic
Round: Test
Experience: a test on communication and verbal skills
Tips: be prepared in grammatical skills
Duration: 1 hour
Total Questions: 60
Skills: Communication And Confidence
I applied via Naukri.com and was interviewed before May 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Introduction , why I wanted to work with flipkart , about flipkart ,
- Q2. About my daily routine (to check my communication skills)
- Q3. My past experiences or projects or degree
- Ans.
I have diverse experience in customer service, project management, and a solid educational background in communication.
Worked as a customer service representative at XYZ Corp, handling over 50 calls daily and resolving customer issues efficiently.
Led a project to improve customer feedback processes, resulting in a 20% increase in customer satisfaction scores.
Graduated with a degree in Communication, focusing on interpe...
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Mar 2021. There were 2 interview rounds.
Online test was conducted on aptitude
Interview Preparation Tips
I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Walk through my CV and asked about myself and my long term and short term goals
Interview Preparation Tips
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Overall Interview Experience Rating
based on 9 interview experiences
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Eternal Limited Customer Care Executive Reviews and Ratings
based on 26 reviews
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