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Freshworks

3.5

based on 764 Reviews

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Freshworks Product Specialist Reviews

Updated 18 May, 2025

Category Ratings

3.8

Salary

3.4

Skill Development

3.3

Company Culture

3.2

Work-Life Balance

3.0

Work Satisfaction

2.8

Job Security

2.5

Promotions

What employees say about Freshworks?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

91% employees reported

Flexible timing

25% employees reported

No travel

64% employees reported

View more detailed insights

Gender based rating

3.7

Rated by Women

9 reviews

2.9

Rated by Men

8 reviews

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19 reviews found

Sort By: Popular

Product Specialist in Chennai

Full Time

IT Support Department

1.0

updated on 11 Nov 2024

Likes

Free Food

Dislikes

No job security. They recently fired 660 employees- that's 13 per cent of the Total workforce even though the company made an annual profit higher than the previous year. Even though I was not affected, I feel embarassed that the higher management shows a lot of greed and being inconsiderate towards employees who work day and night to provide high values and top service to the clients.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Product Specialist in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations - Other Department

2.0

updated on 30 Mar 2025

Likes

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Read Freshworks Product Specialist Reviews based on locations

Product Specialist in Hyderabad / Secunderabad

Full Time

IT Network Department

1.0

updated on 13 Feb 2025

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Product Specialist in Chennai

Full Time

Voice / Blended Department

3.0

updated on 02 Dec 2024

Likes

Excellent workspace and culture. Work life balance is well organized. Approachable and casual ambience

Dislikes

Changed a lot in recent times.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Freshworks.

Product Specialist in Chennai

Full Time

Product Management - Technology Department

5.0

updated on 13 May 2024

Likes

free food and many pros are there

Dislikes

no dislikes i noticed in that company

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Product Specialist in Chennai

Full Time

IT Support Department

3.0

updated on 03 Jun 2023

Likes

-FREE FOOD -COMPANY CULTURE RETAINED IN SOME TEAMS -LAVISH OFFICE IN CHENNAI WITH --------GOOD FACILITIES LIKE CAB, HIGH END LAPTOPS PROVIDED TO WORK KIKE SURFACE OR MAC LAPTOP -Some flexibility

Dislikes

FRESHWORKS IS NOT FRESHWORKS ANYMORE -NO JOB SECURITY (ANYTIME LAYOFFS) -MICROMANAGEMENTS -HIGH WORKLOAD WITH LIMITED RESOURCES -FREQUENT PROCESS CHANGES DUE TO EXTERNAL INFLUNCES AND INVESTERS -NO PROPER LEADERSHIP -LOW TO NO HIKES AND APPRAISALS -FAVOURISMS AND POLITICS

Work Details

Work policy: Says 3 days per week but expects all 5 days at office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Product Specialist in Bangalore / Bengaluru

Full Time

IT Support Department

3.0

updated on 26 Apr 2023

Likes

It was a good experience in terms of work life balance and learning and development

Dislikes

Politics against people working outside chennai. Favouritism They do not pay the FNF settlement and will deduct your leave balance pay saying based on baseless excuses

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Product Specialist in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

updated on 02 May 2023

Likes

Culture

Dislikes

Hike is not great

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Product Specialist in Coimbatore

GTM Department

5.0

updated on 22 Apr 2022

Likes

culture, people, employee benefits

Dislikes

NIL

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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Personal Finance

a sales executive

Net worth 30cr

I have a high-paying job, solid investments, and I’ve been quietly compounding for years. But I live... read more

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HQ - San Mateo,California, United States

Software Product

1k-5k Employees (India)

Public

Internet

IT Services & Consulting

People also ask about Freshworks's Product Specialists

Is Freshworks a good place to work for Product Specialists?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 19 employee reviews, it's clear that most product specialists have an average experience working at Freshworks. Salary & Benefits holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 2.5.

Does Freshworks pay their Product Specialists well?

According to AmbitionBox reviews, Freshworks product specialists rate their salary and benefits at 3.8 out of 5, based on 19 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Freshworks's product specialists salaries here .

How is the work culture at Freshworks for Product Specialists?

Work culture at Freshworks for product specialists is rated 3.3 out of 5 by 19 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at Freshworks for Product Specialists?

Based on 19 reviews on AmbitionBox, Freshworks's product specialists rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Freshworks.

Freshworks Product Specialist Reviews by Locations

Freshworks Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 Freshworks reviews submitted by Freshworks employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Freshworks is the right company for you. 91% of employees reported the working days at F...