24/7 Customer Interview Questions and Answers

General English , form the sentence

Q1. Random questions
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Q2. About yourself self introduction
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Q1. Self intro and sale the product
Ans. 
Good and not so hard and not taken too much time
Answered by Somya Som
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Q2. About customer service
Ans. 
Yes good and i explained about that and got selected
Answered by Somya Som
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Assessment Good and manageable

Q1. Sale the product and self intro
Ans. 
It was good from my end but hate the round because hr took the manager round and without any valid reasons and checking with dressing sense they are rejecting ys
Answered by Somya Som
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Q2. About education
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Q3. About hobbies and about customers
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Will be given a topic to discuss and will be monitored to see who is doing good

Set of questions to clear the assessment

Q1. Self introduction
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Q2. Role play to understand customer service skills
Ans. 
Demonstrating effective customer service skills through role play to handle various scenarios and ensure customer satisfaction.
• Active Listening: Show empathy by repeating back what the customer says to confirm understanding.

• Problem Solving: Offer solutions, like providing a refund or replacement for a defective product.

• Positive Language: Use phrases like 'I can help you with that' instead of 'I can't do that'.

• Follow-Up...read more
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Q1. Can you describe your last day of school?
Ans. 
My last day of school was filled with mixed emotions as I said goodbye to friends and teachers, reminisced about memories, and looked forward to the future.
• Said goodbye to friends and teachers

• Reminisced about memories

• Looked forward to the future
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Q1. Tell me about yourself.
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Easy question to answer.

Q1. About last company
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Q2. Responsibilities in previous job
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Q3. Tell about yourself
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Versant round where you have to complete some given task given by them in a given time frame

Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
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Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.
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Q1. Give an Introduction
Ans. 
I am a dedicated professional with strong communication skills and a passion for delivering excellent customer service.
• Background: I have a degree in Business Administration, which has equipped me with essential skills for this role.

• Experience: I have worked in customer service for over two years, handling inquiries and resolving issues efficiently.

• Skills: Proficient in using various software tools, including CRM syste...read more
Answered by AI
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Q2. Talk about your resume
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Q1. Tell me about one certain topics. They will check your fluency in English.
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Q1. Write & Answer some grammatical questions. Which was online.
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Q2. There were 2-3 questions about their process. You have to chat with bots. 3 randomly chats bots. Those bots will acts as real customers and interact with you. You have to respond with already generated ans...read more
Ans. 
The role involves multitasking by responding to multiple chatbots as if they were real customers, requiring attention to detail.
• Simultaneously manage interactions with 3 chatbots, ensuring quick and accurate responses.

• Carefully read and interpret details from emails and parcels, such as dates and addresses.

• Maintain a high level of accuracy; missing even one detail can lead to failure in the test.

• Practice multitasking s...read more
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Q1. Operational round
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