AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Accenture Customer Service Associate Interview Questions and Answers
8 Interview questions
I empathize with the customer, address their concerns, and guide them through the return process smoothly.
Listen actively to the customer's complaint without interrupting.
Acknowledge their feelings: 'I understand how frustrating this must be for you.'
Ask clarifying questions to understand the issue better, e.g., 'Can you tell me what specifically you were unsatisfied with?'
Explain the return policy clearly, e.g., ...
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It includes maintaining a positive and helpful attitude towards customers.
Examples of customer service activities include answering phone calls, responding to emails, and assistin...
Listen actively, empathize, remain calm, find a solution, escalate if necessary.
Listen to the customer's concerns without interrupting.
Empathize with the customer's emotions and show understanding.
Remain calm and composed, even if the customer is being difficult.
Find a solution that meets the customer's needs and resolves the issue.
If unable to resolve, escalate the issue to a supervisor or manager.
Criminal record checks for freshers ensure safety, trust, and compliance in customer service roles.
Ensures safety: A clean record helps maintain a safe environment for customers and colleagues.
Builds trust: Customers feel more secure interacting with staff who have undergone background checks.
Compliance: Many companies have policies requiring background checks to meet legal and regulatory standards.
Example: A cust...
What people are saying about Accenture
Content management involves organizing, storing, and publishing digital content.
It includes creating and editing content
It involves managing workflows and permissions
Examples include WordPress, Drupal, and SharePoint
I have experience in customer service roles, where I developed strong communication and problem-solving skills to assist customers effectively.
Worked as a customer service representative at XYZ Company for 2 years, handling inquiries and resolving issues.
Developed skills in active listening and empathy, ensuring customers felt heard and valued.
Trained new team members on customer service protocols and best practic...
Accenture HR Interview Questions
Top points for customer service include empathy, active listening, problem-solving, patience, and clear communication.
Empathy - Understanding and sharing the feelings of customers.
Active listening - Paying full attention to customers and showing that you are engaged.
Problem-solving - Finding solutions to customers' issues efficiently.
Patience - Remaining calm and composed, even in challenging situations.
Clear comm...
Accenture Customer Service Associate Interview Experiences
40 interviews found
Anonymous
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Tell me something about yourself?
- Q2. Why do you want to join here?
- Q3. What is your salary expectation?
- Q4. When are you supposed to join here?
- Q5. When, what, how and when
- Q6. Interview questions
Interview Preparation Tips
Selected
I appeared for an interview in Oct 2024.
Versant Pearson test
(4 Questions)
- Q1. Tell me about yourself
- Q2. Why do you want to join Accenture
- Q3. What does customer service means to you
- Q4. Let us play a scenario I'm a customer calling you with complains regarding the latest purchase and I'm unsatisfied and want to return it.
- Ans.
I empathize with the customer, address their concerns, and guide them through the return process smoothly.
Listen actively to the customer's complaint without interrupting.
Acknowledge their feelings: 'I understand how frustrating this must be for you.'
Ask clarifying questions to understand the issue better, e.g., 'Can you tell me what specifically you were unsatisfied with?'
Explain the return policy clearly, e.g., 'You ...
Interview Preparation Tips
Krishnaveni
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. What were the reasons for your resignation from that company?
- Ans.
I resigned to pursue better growth opportunities and align my career with my long-term goals.
Lack of growth opportunities: I felt that I had reached a plateau in my role and there were limited chances for advancement.
Desire for new challenges: I wanted to explore different aspects of customer service that my previous role did not offer.
Work-life balance: I was seeking a position that allowed for a better balance betwee...
- Q2. What is your expected salary?
Selected
I applied via AmbitionBox and was interviewed in Jan 2024. There were 3 interview rounds.
An exam used to determine an individual skills
Walk through your solution by hand with in example input
(6 Questions)
- Q1. Provide your name, educational background, relevant work experience,key skills and strengths
- Ans.
Dedicated customer service associate with a strong educational background and relevant experience in enhancing customer satisfaction.
Name: John Doe, a passionate individual committed to providing excellent customer service.
Educational Background: Bachelor's degree in Business Administration from XYZ University, focusing on customer relationship management.
Relevant Work Experience: 3 years as a customer service represen...
- Q2. Golla Lakshmi Prasanna
- Q3. Degree BSC computer science
- Q4. It is important criminal record on checks on fresher
- Ans.
Criminal record checks for freshers ensure safety, trust, and compliance in customer service roles.
Ensures safety: A clean record helps maintain a safe environment for customers and colleagues.
Builds trust: Customers feel more secure interacting with staff who have undergone background checks.
Compliance: Many companies have policies requiring background checks to meet legal and regulatory standards.
Example: A customer ...
- Q5. Self introduction
- Q6. Role model In your life
Interview Preparation Tips
- Basics of C,C++,Html,Css,
- Basics of Sql
Selected
I applied via Approached by Company and was interviewed in Aug 2023. There were 4 interview rounds.
(3 Questions)
- Q1. The interview process was not too complicated. The first round was HR round which was telephonic and was all about self introduction. The second round was voice and accent round which was telephonic again...
- Q2. Self introduction
- Q3. Tell us about the job role and what are the most important aspect of customer service job.
- Ans.
A Customer Service Associate assists customers by addressing inquiries, resolving issues, and ensuring a positive experience.
Effective communication: Clearly convey information and listen actively to understand customer needs.
Problem-solving skills: Quickly identify issues and provide solutions, such as offering refunds or replacements.
Empathy: Show understanding and compassion, especially when dealing with frustrated ...
(1 Question)
- Q1. Self introduction
(1 Question)
- Q1. Self introduction, about the company, about the role, reason for leaving last job.
(2 Questions)
- Q1. Tell me about yourself?
- Q2. Customer service top points?
- Ans.
Top points for customer service include empathy, active listening, problem-solving, patience, and clear communication.
Empathy - Understanding and sharing the feelings of customers.
Active listening - Paying full attention to customers and showing that you are engaged.
Problem-solving - Finding solutions to customers' issues efficiently.
Patience - Remaining calm and composed, even in challenging situations.
Clear communica...
I applied via Recruitment Consulltant and was interviewed in Feb 2024. There were 2 interview rounds.
It's test on sHL . normal
(1 Question)
- Q1. Tell me about your day. What you are watching recently on tv Tell me something about yourself Mock call
- Ans.
My day is filled with customer interactions, TV shows, and personal interests that shape my approach to service.
I start my day by checking emails and preparing for customer inquiries.
Recently, I've been watching 'The Crown' which inspires me with its storytelling.
I enjoy hiking on weekends, which helps me stay active and energized.
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Jan 2024. There were 2 interview rounds.
(1 Question)
- Q1. Introduce yourself
(1 Question)
- Q1. About system application process and data processing
Interview Preparation Tips
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. About 401k Us
- Q2. Retirement of Us
- Q3. DC & DB
TINA PAREKH
Selected
I appeared for an interview before Mar 2024.
It was good; I need to score at least 58 to pass. They have provided a second chance if I do not pass.
(2 Questions)
- Q1. Can you provide an overview of your professional profile?
- Ans.
Experienced customer service professional with strong communication skills and a track record of resolving customer issues efficiently.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries, complaints, and escalations
Proficient in using CRM systems to track customer interactions
Received multiple awards for outstanding customer satisfaction ratings
- Q2. What are your salary expectations, and when would you be available to start?
- Ans.
I am flexible with salary expectations and can start immediately.
I am open to discussing salary based on the responsibilities and benefits offered in the role.
I am available to start immediately and can adjust my start date if needed.
I am more focused on finding the right fit for the position rather than a specific salary number.
Interview Preparation Tips
Accenture Interview FAQs
The duration of Accenture Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Accenture Interviews By Designations
- Accenture Associate Software Engineer Interview Questions
- Accenture Application Development Analyst Interview Questions
- Accenture Application Developer Interview Questions
- Accenture Software Developer Interview Questions
- Accenture Software Engineer Interview Questions
- Accenture Analyst Interview Questions
- Accenture Application Development Associate Interview Questions
- Accenture Senior Analyst Interview Questions
- Show more
Interview Questions for Popular Designations
- Senior Associate Interview Questions
- Process Associate Interview Questions
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Customer Support Associate Interview Questions
- Customer Service Representative Interview Questions
- Senior Customer Service Executive Interview Questions
- Show more
Overall Interview Experience Rating
based on 32 interview experiences
Difficulty level
Duration
Customer Service Associate Interview Questions from Similar Companies
Accenture Customer Service Associate Reviews and Ratings
based on 223 reviews
Rating in categories
|
Application Development Analyst
39.4k
salaries
|  ₹4.8 L/yr - ₹11 L/yr |
|
Application Development - Senior Analyst
27.7k
salaries
| ₹8.2 L/yr - ₹16 L/yr |
|
Team Lead
26.9k
salaries
| ₹12.7 L/yr - ₹22.5 L/yr |
|
Senior Analyst
19.9k
salaries
| ₹9.1 L/yr - ₹15.7 L/yr |
|
Senior Software Engineer
18.5k
salaries
| ₹10.4 L/yr - ₹18 L/yr |
TCS
Cognizant
Capgemini
Infosys
- Home >
- Interviews >
- Accenture Interview Questions
