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Amazon
Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards
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The CTC of the company is competitive and varies based on the role and experience of the candidate.
CTC is based on the role and experience of the candidate
Competitive salary packages offered
Additional benefits like insurance, bonuses, and incentives may be included
Managing customers involves effective communication, problem-solving skills, and building strong relationships.
Listen actively to customer concerns and needs
Provide timely and accurate information
Offer solutions and options to resolve issues
Build rapport and trust through personalized interactions
Follow up to ensure customer satisfaction
Handle difficult situations with empathy and professionalism
Talking humble to customers is important for building trust and rapport. It involves active listening, empathy, and respectful language.
Use polite language and avoid using jargon or technical terms
Listen actively to the customer's concerns and acknowledge their feelings
Show empathy by putting yourself in the customer's shoes and understanding their perspective
Avoid interrupting the customer and let them finish spe...
To solve a problem of a customer, listen actively, empathize, identify the root cause, offer a solution, and follow up.
Listen actively to the customer's problem and let them know you understand their issue.
Empathize with the customer and show them that you care about their problem.
Identify the root cause of the problem and offer a solution that addresses it.
If necessary, escalate the issue to a higher authority to...
What people are saying about Amazon
I remain calm, listen actively, empathize, apologize, and offer a solution.
Remain calm and composed
Listen actively to the customer's concerns
Empathize with the customer's situation
Apologize for any inconvenience caused
Offer a solution to resolve the issue
Ensure customer satisfaction before ending the call
Female empowerment refers to the process of enabling women to have control over their lives and make their own choices.
Providing equal opportunities for women in education and employment
Promoting gender equality in society
Encouraging women to speak up and advocate for their rights
Supporting women in leadership roles
Creating safe spaces for women to express themselves and pursue their goals
Female empowerment refers to the process of enabling women to have control over their lives and make their own choices.
Providing equal opportunities for women in education and employment
Promoting gender equality in society
Encouraging women to speak up and advocate for their rights
Supporting women in leadership roles
Creating safe spaces for women to express themselves and pursue their goals
I applied via Naukri.com and was interviewed in Aug 2023. There was 1 interview round.
I am passionate about customer service and eager to contribute to a dynamic team in the voice process sector.
I have a strong background in customer service, having worked in a call center for over two years.
I enjoy problem-solving and helping customers resolve their issues efficiently.
This role aligns with my career goals, as I aspire to grow in the voice process industry.
I am impressed by your company's commitment to ...
I expect a salary that reflects my skills and experience, ideally in the range of $X to $Y based on industry standards.
Research industry standards: For example, similar roles in my area typically offer between $X and $Y.
Consider my experience: With X years in the field, I bring valuable skills that justify a competitive salary.
Flexibility: I am open to discussing a salary that aligns with the company's budget and my co...
The CTC of the company is competitive and varies based on the role and experience of the candidate.
CTC is based on the role and experience of the candidate
Competitive salary packages offered
Additional benefits like insurance, bonuses, and incentives may be included
I appeared for an interview in Feb 2024.
Basic knowledge and typing
I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
Aptitude test designed person ability skill and knowledge
Group discussion test the team work and communication skill
I applied via Company Website and was interviewed in Jul 2022. There was 1 interview round.
Handling customer disagreements requires empathy, active listening, and effective communication to reach a resolution.
Listen actively to the customer's concerns without interrupting.
Acknowledge their feelings and validate their perspective, e.g., 'I understand why you feel this way.'
Explain the reasoning behind your decision clearly and calmly.
Offer alternatives or compromises if possible, e.g., 'While I can't do that,...
Reasoning coding decoding mathematics numerical numbers puzzles number system
Choose one topic and talk that topic
I applied via Campus Placement and was interviewed before Aug 2021. There were 2 interview rounds.
Asked me to speak on my own topic, so it's not a big task for me.
I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.
My product handling experience has been excellent, with a focus on efficiency and accuracy.
Implemented efficient product handling processes to streamline operations
Ensured accurate inventory management and tracking
Trained team members on proper product handling techniques
Utilized technology to improve product handling efficiency, such as barcode scanning systems
I applied via Campus Placement and was interviewed in Jun 2021. There was 1 interview round.
based on 7 interview experiences
Difficulty level
Duration
based on 21 reviews
Rating in categories
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| ₹25.1 L/yr - ₹48.7 L/yr |
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