Cogent E Services Operations Executive Interview Questions and Answers

Handling challenges during work requires a positive attitude and problem-solving skills.

• Stay calm and composed

• Identify the problem and its root cause

• Brainstorm possible solutions

• Choose the best solution and implement it

• Evaluate the outcome and learn from the experience

Dealing with customers requires active listening, empathy, and problem-solving skills.

• Listen actively to the customer's concerns and needs

• Show empathy and understanding towards their situation

• Offer solutions or alternatives to resolve their issue

• Follow up with the customer to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction

BPO stands for Business Process Outsourcing, where companies delegate specific tasks to third-party service providers.

• BPO can include customer service, technical support, and data entry.

• Examples of BPO companies include Accenture, Teleperformance, and Concentrix.

• BPO can be categorized into front-office (customer-facing) and back-office (internal processes) services.

• Outsourcing can lead to cost savings and allow compani...read more

I am passionate about helping others and believe this role aligns perfectly with my skills and values in customer service.

• I enjoy problem-solving and find satisfaction in resolving customer issues effectively.

• My previous experience in retail taught me the importance of empathy and active listening.

• I am excited about the opportunity to represent a company that values customer satisfaction.

• I thrive in fast-paced environm...read more