CoLive Relationship Manager Interview Questions and Answers

Q1. Can you tell me about yourself?
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Q2. Please review the resume to determine alignment with the job description and evaluate communication skills.
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Q1. Could you explain the work you are currently doing in your role?
Ans. 
I am currently responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction.
• Overseeing daily operations of the store

• Managing and scheduling staff

• Ensuring customer satisfaction through quality service

• Handling customer complaints and resolving issues

• Implementing sales strategies to meet targets
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Q2. Journal Entries and Some Accounting Concepts.
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Q1. Salary Negotiation and offer rollout.
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Q1. Introduction and Work Experience
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A Presentation on certain concepts.

Q1. Role related technical questions
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Q1. Cultural Fitment related questions.
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Q1. Last organisation experiance
Ans. 
In my last organization, I managed a team, improved processes, and contributed to significant project successes.
• Led a team of 10 in a project that increased efficiency by 20%.

• Implemented a new reporting system that reduced errors by 30%.

• Conducted training sessions that improved team skills and morale.

• Collaborated with cross-functional teams to enhance project outcomes.
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Q1. What is your expected salary
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Q2. Your last experience would not be count because it is not relatable to this post , is it okay for you
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Q3. Can you relocate from your homtown to noida
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Q4. Provide you salary slip of last three months
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Q5. Provide contact number of you last employer for background verification
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Tail . How to use circular buffer to avoid storm huge file?

Q1. System design Feed API
Ans. 
Design a scalable Feed API to manage user-generated content and interactions efficiently.
• Define the core functionalities: create, read, update, delete (CRUD) for feed items.

• Consider user authentication and authorization for secure access.

• Implement pagination to handle large volumes of feed data efficiently.

• Use caching mechanisms (e.g., Redis) to improve read performance.

• Design a data model that supports relationships b...read more
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Q1. About my till date professional journey
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Q2. How do you prioritize the leads
Ans. 
I prioritize leads based on their potential value, urgency, and fit with our product or service.
• Assess the potential value of each lead in terms of revenue generation

• Consider the urgency of the lead and prioritize those with immediate needs

• Evaluate how well the lead fits with our product or service to determine likelihood of conversion
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Q3. How do you handle the objections
Ans. 
I handle objections by actively listening, empathizing, and providing tailored solutions to address concerns effectively.
• Listen actively to understand the objection fully before responding.

• Empathize with the customer's concerns to build rapport.

• Ask clarifying questions to uncover the root of the objection.

• Provide evidence or case studies that address the objection.

• Offer alternative solutions that align with the custome...read more
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Q1. How much do you know about Meritto?
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Q2. What is your strategy for upselling and cross-selling
Ans. 
My strategy for upselling and cross-selling involves understanding customer needs, offering relevant products/services, and building strong relationships.
• Identify customer needs and preferences through active listening and asking probing questions

• Recommend additional products/services that complement the customer's initial purchase

• Utilize data analytics to suggest personalized recommendations based on past purchase his...read more
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