i
Concentrix
Corporation
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I applied via Company Website and was interviewed before Mar 2023. There were 3 interview rounds.
Detail-oriented WFM RTA Analyst with expertise in workforce management, data analysis, and optimizing operational efficiency.
Background in data analysis and workforce management, with a focus on improving scheduling efficiency.
Experience using WFM tools like Verint and NICE to monitor real-time performance metrics.
Skilled in identifying trends and patterns in call volume to forecast staffing needs accurately.
Strong com...
I resigned to pursue new opportunities that align better with my career goals and personal growth aspirations.
Career Advancement: I felt that my previous role had limited opportunities for growth, and I wanted to explore positions that offered more potential for advancement.
Skill Development: I was eager to develop new skills and work with different technologies that were not available in my last job, such as advanced ...
I appeared for an interview before Oct 2022.
Workforce Management (WFM) formulas help optimize staffing and scheduling in call centers.
Forecasting: Predicts call volume using historical data. Example: If last year had 1000 calls in October, forecast similar for this year.
Staffing: Determines the number of agents needed. Example: If average handle time is 5 minutes and expected calls are 200, need 10 agents.
Service Level: Measures the percentage of calls answered ...
I applied via Referral and was interviewed before Mar 2020. There was 1 interview round.
What people are saying about Concentrix Corporation
I applied via Recruitment Consultant and was interviewed in Jun 2018. There was 1 interview round.
posted on 12 Jun 2020
I applied via Referral and was interviewed in Dec 2019. There were 5 interview rounds.
As an Assistant Manager, I oversee daily operations, support team members, and ensure project goals are met efficiently.
Coordinate daily tasks and delegate responsibilities among team members.
Monitor project progress and provide feedback to ensure deadlines are met.
Conduct regular team meetings to discuss goals, challenges, and solutions.
Assist in training new employees and providing ongoing support.
Analyze performance...
posted on 26 Sep 2021
I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.
I applied via Referral and was interviewed before Dec 2020. There were 4 interview rounds.
based on 3 interview experiences
Difficulty level
Duration
based on 5 reviews
Rating in categories
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