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Concentrix Corporation Wfm Rta Analyst Interview Questions and Answers

Updated 3 Jul 2024

Concentrix Corporation Wfm Rta Analyst Interview Experiences

3 interviews found

Wfm Rta Analyst Interview Questions & Answers

user image Jai Prakash Gupta

posted on 3 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction and current role responsibility
  • Q2. Your biggest proud moment
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Introduction.......
  • Ans. 

    Detail-oriented WFM RTA Analyst with expertise in workforce management, data analysis, and optimizing operational efficiency.

    • Background in data analysis and workforce management, with a focus on improving scheduling efficiency.

    • Experience using WFM tools like Verint and NICE to monitor real-time performance metrics.

    • Skilled in identifying trends and patterns in call volume to forecast staffing needs accurately.

    • Strong com...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. With intro, different situations given to me to answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. With intro, situations given to me.
  • Q2. Reason for resigning last job
  • Ans. 

    I resigned to pursue new opportunities that align better with my career goals and personal growth aspirations.

    • Career Advancement: I felt that my previous role had limited opportunities for growth, and I wanted to explore positions that offered more potential for advancement.

    • Skill Development: I was eager to develop new skills and work with different technologies that were not available in my last job, such as advanced ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Concentrix is employee oriented company. Here I can feel that I m a working person, otherwise my feeling like a labour.

All festival celebrate in company too.
I m having a good connectivity with my manager.

Wfm Rta Analyst Interview Questions Asked at Other Companies

asked in Intouch
Q1. Explain how workload is calculated on an interval basis.
Q2. How can high shrinkage be addressed to achieve the desired servic ... read more
Q3. How do you approach agents who are consistently exhibiting high A ... read more
Q4. How do you manage service levels when forecasting volume is high?
Q5. What actions would you take if the agents are idle while the serv ... read more

Wfm Rta Analyst Interview Questions & Answers

user image AJAY KUMAR

posted on 20 Oct 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Detail about wfm formulas
  • Ans. 

    Workforce Management (WFM) formulas help optimize staffing and scheduling in call centers.

    • Forecasting: Predicts call volume using historical data. Example: If last year had 1000 calls in October, forecast similar for this year.

    • Staffing: Determines the number of agents needed. Example: If average handle time is 5 minutes and expected calls are 200, need 10 agents.

    • Service Level: Measures the percentage of calls answered ...

  • Answered by AI
  • Q2. Detail about wfm work

Interview questions from similar companies

I applied via Referral and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. All general questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing to advice..

What people are saying about Concentrix Corporation

View All
an operations manager
1w
From Chai Breaks to Boardrooms: 10 Years of Ops Ka Tadka! AMA with an Ops Manager who's seen it ALL!
Shhhhh... It's me, your friendly neighborhood Operations Manager, here to spill some anonymous 'gyaan'! I've been in the Ops game for over a decade, managing teams bigger than a typical Indian wedding guest list (over 1000 people, no less!). Currently an Operations Manager at a well-known company, From my days at a large BPO ('Concentrix') to a big IT firm ('TechM'), I've tackled challenges that would make your spreadsheets cry. I Still Remember the project I Initiated for a company, Led a team of 27 'superstars' to boost attendance, cut AHT, and make customers happier than finding ₹500 in an old jeans pocket! Think you've got an Ops problem or a burning career question? Bring it on! Ask me Anything about scaling teams, dealing with 'sarkari files' of processes, or how to actually get things done in the Indian corporate jungle. No filters, just real talk from someone who's seen it all. Let's make this go viral!"
FeedCard Image
Got a question about Concentrix Corporation?
Ask anonymously on communities.

I applied via Recruitment Consultant and was interviewed in Jun 2018. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Hr dont know which question he should asked . if candidate came for technical automobile interview , then only the technical person judge candidate .
  • Q2. TECHNICAL ANSWERS HE DONT KNOW THE THEN WHY HE ASKED ME I DONT KNOW ??

Interview Preparation Tips

General Tips: THIRD-CLASS AND KNOWLDGELESS HR IN AGIES .
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Leadership, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I applied via Referral and was interviewed in Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Describe your job role or what you do on a daily basis
  • Ans. 

    As an Assistant Manager, I oversee daily operations, support team members, and ensure project goals are met efficiently.

    • Coordinate daily tasks and delegate responsibilities among team members.

    • Monitor project progress and provide feedback to ensure deadlines are met.

    • Conduct regular team meetings to discuss goals, challenges, and solutions.

    • Assist in training new employees and providing ongoing support.

    • Analyze performance...

  • Answered by AI
  • Q2. This is a tricky question and can be treated as a bouncer, full toss, googly whatever you respond.. it needs to be answered in the most possible way what actually you do in your day to day life at work... ...
  • Q3. What are your weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - HR interview is more into your self personality especially what you do.. make sure you prepare your CV and talk sometime in similar lines only. If you don't know something clearly call it out that you don't know. Don't beat around the bush..

Prepare for the below points which will always be helpful for any HR related interview:

Labour relations - PF and UAN related
Retirals - How an employee is treated post he leaves and how FNF done

Performance management - Need to have hands on practice on whatever is done in your organization

Employee engagement

Employee relations

Escalation management

Policy and any enhancement

Concentrix Corporation HR Interview Questions

390 questions and answers

Q. Can you provide a personal introduction?
Q. What was your overall experience during the interview process?
Q. What are your job responsibilities, and how do you determine your shift hou ... read more

Interview Questionnaire 

2 Questions

  • Q1. My skills , qualification, last job experiences
  • Q2. Salary expectations
Are these interview questions helpful?

Interview Questionnaire 

1 Question

  • Q1. They we asking questions about my existing work profile and whatever I had mentioned in my CV

I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. NA, please refer to my advice below

Interview Preparation Tips

Interview preparation tips for other job seekers - Portray confidence and show that you are fit for the role, do or die you can do it. Read up on the company. Be prepared for the questions you may expect, based on the role you are applying to... and be technically clad to answer them as couple of questions will be thrown at you. Scenario based questions will also be asked to check on impromptu ability to handle them.

Hope this helps! All the best.

I applied via Referral and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell m something about your People Management Skills?
  • Q2. How you will manage criticism

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with Basic AR stuff & people management skills . You can make it .

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Wfm Rta Analyst interview?
Concentrix Corporation interview process usually has 2 rounds. The most common rounds in the Concentrix Corporation interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in Concentrix Corporation Wfm Rta Analyst interview?

Some of the top questions asked at the Concentrix Corporation Wfm Rta Analyst interview -

  1. Detail about wfm formu...read more
  2. Introduction.......read more
  3. With intro, different situations given to me to ans...read more

Tell us how to improve this page.

Overall Interview Experience Rating

3.3/5

based on 3 interview experiences

Difficulty level

Moderate 100%

Duration

2-4 weeks 100%
View more
Concentrix Corporation Wfm Rta Analyst Salary
based on 19 salaries
₹3 L/yr - ₹7 L/yr
21% less than the average Wfm Rta Analyst Salary in India
View more details

Concentrix Corporation Wfm Rta Analyst Reviews and Ratings

based on 5 reviews

2.4/5

Rating in categories

2.5

Skill development

2.1

Work-life balance

1.6

Salary

3.2

Job security

2.8

Company culture

2.0

Promotions

2.4

Work satisfaction

Explore 5 Reviews and Ratings
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