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WNS Assistant Manager Interview Questions and Answers

Updated 6 Jun 2025

13 Interview questions

An Assistant Manager was asked 1mo ago
Q. What metrics were in place, and how did you manage to meet the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)?
Ans. 

I utilized various metrics to ensure compliance with SLAs and KPIs, focusing on continuous improvement and team engagement.

  • Established clear KPIs such as response time, resolution time, and customer satisfaction scores.

  • Implemented a dashboard to track real-time performance against SLAs, allowing for quick adjustments.

  • Conducted regular training sessions to enhance team skills, leading to a 20% improvement in resolu...

An Assistant Manager was asked 2mo ago
Q. Please describe yourself.
Ans. 

Dynamic professional with a strong background in management, dedicated to driving team success and achieving organizational goals.

  • Over 5 years of experience in team leadership, successfully managing projects that increased efficiency by 20%.

  • Skilled in conflict resolution, having mediated disputes that resulted in improved team collaboration.

  • Proficient in data analysis, using metrics to inform decision-making and e...

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An Assistant Manager was asked 9mo ago
Q. What are the differences between joins?
Ans. 

Joins are used in databases to combine rows from two or more tables based on a related column between them.

  • Inner Join: Returns rows when there is at least one match in both tables.

  • Left Join: Returns all rows from the left table, and the matched rows from the right table.

  • Right Join: Returns all rows from the right table, and the matched rows from the left table.

  • Full Outer Join: Returns rows when there is a match in...

An Assistant Manager was asked 11mo ago
Q. What are Shrinkage and Attrition, and how are they calculated?
Ans. 

Shrinkage and attrition are terms used in business to describe loss of resources and employees respectively. Shrinkage is calculated as a percentage of lost inventory, while attrition is calculated as a percentage of employees leaving the company.

  • Shrinkage refers to the loss of inventory or assets due to theft, damage, errors, or other factors.

  • Shrinkage can be calculated by dividing the value of lost inventory by ...

What people are saying about WNS

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an executive
1d
Looking for job referral and anyone can forward my profile?
Hi friends, My name is Bishal Sinha, and I have 1.5 years of experience working in non-voice (email/chat) customer support. It’s been several months, and I’m still actively looking for job opportunities. I’m currently seeking referrals for non-voice roles (email or chat support only) at companies like Accenture, Cognizant, Tech Mahindra, WNS, HGS, or Wipro. If anyone can help or guide me with a referral, I’d be truly grateful. It would mean a lot to me if you could let me know about any suitable openings in the non-voice support domain. I would be genuinely grateful for any guidance, opportunity, or direction you can offer. Warm regards, Bishal Sinha 📧 biisshhaal@gmail.com 🔗 LinkedIn Profile : –www.linkedin.com/in/biisshhaal
Got a question about WNS?
Ask anonymously on communities.
An Assistant Manager was asked
Q. What is the OTC cycle?
Ans. 

OTC cycle refers to the process of over-the-counter trading in financial markets.

  • OTC cycle involves the trading of financial instruments directly between two parties, without the supervision of an exchange.

  • It typically includes securities such as stocks, bonds, and derivatives.

  • OTC trading is decentralized and less regulated compared to trading on exchanges.

  • Participants in OTC trading include institutional investor...

An Assistant Manager was asked
Q. What is row-level security?
Ans. 

Row level security is a feature that restricts access to specific rows in a database based on the user's permissions.

  • Row level security limits access to certain rows in a database based on user roles or attributes

  • It helps prevent unauthorized users from viewing or modifying sensitive data

  • For example, a sales manager may only be able to view sales data for their region

  • Row level security is commonly used in database...

WNS HR Interview Questions

206 questions and answers

Q. What are the daily tasks you perform in your current role?
Q. What fundamentally pertains to your core skill sets that were addressed in the f ... read more
Q. How do you perform under stressful situations?
An Assistant Manager was asked
Q. What should you do if you lose the SSH key to an instance?
Ans. 

Generate a new SSH key pair and update the instance with the new public key.

  • Generate a new SSH key pair using ssh-keygen command.

  • Update the instance with the new public key by adding it to the authorized_keys file.

  • Ensure the new private key is securely stored and not shared.

Are these interview questions helpful?
An Assistant Manager was asked
Q. How do you control shrinkage and attrition?
Ans. 

Shrinkage and attrition can be controlled through effective training, communication, incentives, and monitoring.

  • Implementing proper training programs to educate employees on the importance of reducing shrinkage and attrition.

  • Establishing clear communication channels to address any concerns or issues that may lead to shrinkage and attrition.

  • Offering incentives such as bonuses or rewards for meeting shrinkage and at...

An Assistant Manager was asked
Q. What process do you follow to manage shrinkage and attrition?
Ans. 

To manage shrinkage and attrition, I follow a process involving regular monitoring, analysis, and implementation of strategies.

  • Regularly monitor key performance indicators related to shrinkage and attrition such as turnover rates, absenteeism, and theft incidents

  • Analyze root causes of shrinkage and attrition through employee feedback, exit interviews, and data analysis

  • Implement strategies to address identified iss...

An Assistant Manager was asked
Q. Database and what type of database and how are you with the Database and MS MQL
Ans. 

I have experience with various types of databases, including MS SQL. Proficient in MS SQL.

  • Experienced with MS SQL database management

  • Familiar with database querying using MS SQL

  • Proficient in writing and optimizing MS SQL queries

WNS Assistant Manager Interview Experiences

33 interviews found

Assistant Manager Interview Questions & Answers

user image ritesh agrawal

posted on 3 Oct 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Difference betwen joins
  • Q2. Filter functions in DAX
  • Ans. 

    Filter functions in DAX are used to manipulate data by applying filters based on specified conditions.

    • FILTER function is used to return a table that contains only the rows that meet specified criteria.

    • CALCULATE function is used to apply filters to a calculation.

    • ALL function is used to remove filters from a column or table.

    • RELATED function is used to retrieve related values from another table based on a specified relati...

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. What is Shrinkage and Attrition and how to calculate.

Assistant Manager Interview Questions & Answers

user image Mohammed Nowman

posted on 6 Jun 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024, where I was asked the following questions.

  • Q1. Could you provide brief details about your previous job experiences, specifically highlighting your people management skills?
  • Ans. 

    I have extensive experience in managing teams, fostering collaboration, and enhancing employee performance in diverse environments.

    • Led a team of 10 in a retail environment, improving sales by 20% through effective coaching and motivation.

    • Implemented a mentorship program that paired junior staff with experienced employees, resulting in a 30% increase in employee retention.

    • Conducted regular performance reviews and provid...

  • Answered by AI
  • Q2. What metrics were in place, and how did you manage to meet the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)?
  • Ans. 

    I utilized various metrics to ensure compliance with SLAs and KPIs, focusing on continuous improvement and team engagement.

    • Established clear KPIs such as response time, resolution time, and customer satisfaction scores.

    • Implemented a dashboard to track real-time performance against SLAs, allowing for quick adjustments.

    • Conducted regular training sessions to enhance team skills, leading to a 20% improvement in resolution ...

  • Answered by AI
  • Q3. Scenario based questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Power Bi basic questions
  • Q2. What is row level security
Round 2 - HR 

(2 Questions)

  • Q1. Basic questions
  • Q2. Salary Negotiation

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
  • Q1. What's your experience elaborate
  • Q2. Why I hire you
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Role n responsibility
  • Q2. Scenario based questions
Round 2 - HR 

(2 Questions)

  • Q1. Role n responsibility
  • Q2. Scenario based questions

Assistant Manager Interview Questions & Answers

user image Presley Crasto

posted on 18 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me something about yourself
  • Q2. Your job description
  • Q3. Reason for job change
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is OTC cycle
  • Q2. Experience of Training batch
  • Ans. 

    I have experience training batches of new employees in previous roles.

    • Led training sessions on company policies and procedures

    • Provided hands-on training for new software systems

    • Created training materials such as manuals and presentations

    • Conducted assessments to measure learning outcomes

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and have good communication skills
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Normal question
Round 2 - One-on-one 

(1 Question)

  • Q1. About ind As regarding there applicability
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Aug 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About your eelf
  • Q2. Last experience
Round 3 - One-on-one 

(3 Questions)

  • Q1. About your self
  • Q2. Last experience on your role and the way you handle the team and all kpi
  • Q3. How to control shrinkage and attrition
Round 4 - One-on-one 

(2 Questions)

  • Q1. About your self
  • Q2. What process you follow to mange shrinkage and attrition
  • Ans. 

    To manage shrinkage and attrition, I follow a process involving regular monitoring, analysis, and implementation of strategies.

    • Regularly monitor key performance indicators related to shrinkage and attrition such as turnover rates, absenteeism, and theft incidents

    • Analyze root causes of shrinkage and attrition through employee feedback, exit interviews, and data analysis

    • Implement strategies to address identified issues s...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jul 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is your overall experience
  • Q2. Why are you looking for a job change
  • Q3. Are you an immediate joiner
Round 2 - HR 

(2 Questions)

  • Q1. About CTC and relocation
  • Q2. How sooner you can join s

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself they might ask questions related to people handling
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WNS Interview FAQs

How many rounds are there in WNS Assistant Manager interview?
WNS interview process usually has 2-3 rounds. The most common rounds in the WNS interview process are One-on-one Round, HR and Technical.
How to prepare for WNS Assistant Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at WNS. The most common topics and skills that interviewers at WNS expect are SQL, Accounting, Team Management, Team Handling and Excel.
What are the top questions asked in WNS Assistant Manager interview?

Some of the top questions asked at the WNS Assistant Manager interview -

  1. Database and what type of database and how are you with the Database and MS ...read more
  2. What metrics were in place, and how did you manage to meet the Service Level Ag...read more
  3. What process you follow to mange shrinkage and attrit...read more
What are the most common questions asked in WNS Assistant Manager HR round?

The most common HR questions asked in WNS Assistant Manager interview are -

  1. Tell me about yourse...read more
  2. What are your strengths and weakness...read more
  3. Why are you looking for a chan...read more
How long is the WNS Assistant Manager interview process?

The duration of WNS Assistant Manager interview process can vary, but typically it takes about less than 2 weeks to complete.

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Overall Interview Experience Rating

4.1/5

based on 32 interview experiences

Difficulty level

Easy 27%
Moderate 73%

Duration

Less than 2 weeks 73%
2-4 weeks 27%
View more
WNS Assistant Manager Salary
based on 3.3k salaries
₹6 L/yr - ₹13 L/yr
14% more than the average Assistant Manager Salary in India
View more details

WNS Assistant Manager Reviews and Ratings

based on 540 reviews

3.1/5

Rating in categories

2.8

Skill development

3.2

Work-life balance

2.8

Salary

3.3

Job security

2.9

Company culture

2.5

Promotions

2.8

Work satisfaction

Explore 540 Reviews and Ratings
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