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Freshworks Customer Success Manager Interview Questions and Answers

Updated 8 Apr 2024

Freshworks Customer Success Manager Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About your current role and about Freshworks
Round 2 - One-on-one 

(4 Questions)

  • Q1. About current job, highlights, customer wins
  • Q2. Describe your current KPIs
  • Q3. Customer base managed
  • Q4. Arr of those accounts
  • Ans. 

    The question is asking about the average revenue per account (ARR) of those accounts.

    • ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.

    • For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated Customer Success Manager with a passion for building relationships and driving customer satisfaction.

    • Over 5 years of experience in customer success roles, helping clients achieve their goals.

    • Successfully managed a portfolio of 50+ clients, increasing retention rates by 20%.

    • Skilled in using CRM tools like Salesforce to track customer interactions and feedback.

    • Conducted regular training sessions for clie...

  • Answered by AI

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage multiple tasks that are spontaneously assigned ... read more
asked in SPRINKLR
Q2. A customer is misusing the product for their benefit and the comp ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers?
asked in ChatLabs
Q5. If you were given the choice to hire your reporting manager, how ... read more

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
Round 2 - Assignment 

Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session

Round 3 - HR 

(1 Question)

  • Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Anyo person with a B2B SAAS sales/ CSM background applying at FreshWorks should be easy.
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation

Top trending discussions

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Nailed the interview, still rejected
Just had the BEST interview ever – super positive and encouraging! But got rejected. Interviewer said I was the most prepared, knew it was a full-time role (unlike others), and loved my answers. One of my questions was even called "the best ever asked!" He showed me around, said I was exactly what they wanted, and would get back by Friday. I was so hyped! Then today, I got the rejection email. No reason given, just "went with someone else." Feels bad when your best isn't enough. Anyone else been there? How'd you cope?
Got a question about Freshworks?
Ask anonymously on communities.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jun 2023. There were 6 interview rounds.

Round 1 - Aptitude Test 

Test with 100 marks & passing of 23 I guess. Sections - Quant , DI & reasoning

Round 2 - Case Study 

Case study on one of the product stratergy

Round 3 - One-on-one 

(2 Questions)

  • Q1. 1-1 with 2 Directors
  • Q2. How will you negotiate for a renewal conversation
Round 4 - One-on-one 

(1 Question)

  • Q1. 1-1 with 2 VPs
Round 5 - Assignment 

Final behavior assessment

Round 6 - HR 

(1 Question)

  • Q1. Salary negotiation
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. The questions are based on CV/ past work

I applied via Naukri.com and was interviewed in Feb 2022. There were 5 interview rounds.

Round 1 - Aptitude Test 

Questions on profit loss., speed & time., and basic maths.,

25 questions with negative markings as well

17 needed to pass the test.

Round 2 - Technical 

(2 Questions)

  • Q1. How do you manage if 2 or 3 or even more tasks spontaneously are assigned upon?
  • Ans. Prioritize on basis of importance., also keep in mind the relation to be kept with customer and benefit to company
  • Answered by Shrikar Kulkarni
  • Q2. Complete in depth knowledge of current org job role and work done till now
Round 3 - Technical 

(2 Questions)

  • Q1. How do you resolve conflicts with customers
  • Q2. Say a customer is trying to misuse the purpose of work but benefit customer as well as your company., what will you do?
Round 4 - One-on-one 

(1 Question)

  • Q1. Ok with job role? Shift timings., type of work?
  • Ans. 

    Yes

    • I am okay with the job role and responsibilities of a Customer Success Manager.

    • I am flexible with shift timings and can adapt to different work schedules.

    • I am comfortable with the type of work involved in being a Customer Success Manager, such as building relationships with customers, providing support and guidance, and ensuring customer satisfaction.

    • I have experience in handling similar responsibilities and have ac...

  • Answered by AI
Round 5 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and expectations of the role.

    • I believe that compensation should be fair and competitive within the industry.

    • I am more focused on finding the right fit and opportunity for growth rather than a specific salary.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I would appreciate learning more about the compensation structu...

  • Answered by AI
  • Q2. Share details of your previous job.
  • Ans. 

    I worked as a Customer Success Manager at XYZ Company.

    • Managed a portfolio of 50+ clients, ensuring their success and satisfaction

    • Developed and implemented customer success strategies to drive adoption and retention

    • Collaborated with cross-functional teams to resolve customer issues and escalations

    • Conducted regular business reviews to identify opportunities for growth and upselling

    • Provided training and onboarding support...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    Looking for new challenges and growth opportunities.

    • Seeking a more challenging role that allows me to utilize my skills and experience.

    • Interested in expanding my knowledge and expertise in customer success management.

    • Looking for a company with a strong focus on customer satisfaction and success.

    • Want to work in a dynamic and innovative environment that encourages professional growth.

    • Desire to contribute to the success o...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a highly motivated and customer-focused professional with a strong background in customer success management.

    • Experienced in building and maintaining strong relationships with clients

    • Skilled in identifying customer needs and providing effective solutions

    • Proficient in managing customer accounts and ensuring their success

    • Excellent communication and interpersonal skills

    • Proven track record of achieving customer satisfa...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They seek for a team-player who is willing to work late hours in US shifts., should be excellent in communication and written proficiency

I applied via Company Website and was interviewed before Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Scrum
  • Q2. Agile

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself
Are these interview questions helpful?

I applied via Company Website and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If fresher is attending the interview then mostly they'll ask questions from resume What are generics, UML diagram for the proper medicine suggestions based on the patient allergies to a particular drug ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well with the contents of resume,
First round: versant test
Second round: Technical Interview 1
Third round: Technical Interview 2

Feedback of best of the 2 technical interviews will be considered.

IF selected will receive a call from HR

Software Engineer Interview Questions & Answers

Chetu user image Nirban Chatterjee

posted on 11 Oct 2020

I applied via Naukri.com and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Normal php questions like overriding,overloading,traits,interface,abstarct class nothing else.. It was online but in 2016.
  • Q2. Go though those topic as they are very important and asked in most companies.

Interview Preparation Tips

Interview preparation tips for other job seekers - Read those topics and try to understand with example and doing on your own.Before entering Chetu prepare yourself that you may get fire anytime.Because hiring and firing is lot in Chetu but in terms of salary it is good.

Software Engineer Interview Questions & Answers

Amadeus user image Varun Thopucherla

posted on 11 Mar 2015

Interview Questionnaire 

10 Questions

  • Q1. Tell about yourself?
  • Ans. 

    I am a software engineer with experience in developing web applications and mobile apps.

    • Proficient in programming languages such as Java, Python, and JavaScript

    • Experience in developing RESTful APIs and integrating third-party APIs

    • Familiarity with front-end frameworks such as React and Angular

    • Strong understanding of database management systems such as MySQL and MongoDB

    • Passionate about learning new technologies and keepi...

  • Answered by AI
  • Q2. Why Software industry? why not core?
  • Ans. 

    Software industry offers endless opportunities for innovation and growth.

    • Software industry is constantly evolving and offers opportunities to work on cutting-edge technologies.

    • It provides a platform to solve complex problems and create innovative solutions.

    • The demand for software engineers is high and the industry offers competitive salaries.

    • Core industries may have limited scope for growth and innovation compared to s...

  • Answered by AI
  • Q3. Write a program to print the given string in reverse
  • Ans. 

    Program to print a given string in reverse

    • Create a character array of the given string

    • Loop through the array from end to start and print each character

  • Answered by AI
  • Q4. Some questions about computer networks and Digital electronics
  • Q5. What is Mux? what are its real life applications?
  • Ans. 

    Mux is a device that selects one of several input signals and forwards the selected input into a single output line.

    • Mux stands for Multiplexer.

    • It is used in digital circuits to select one of several input signals and forward the selected input into a single output line.

    • It is used in communication systems to combine multiple signals into a single channel for transmission.

    • It is used in video and audio systems to switch b...

  • Answered by AI
  • Q6. What is DeMux? what are its real life applications?
  • Ans. 

    DeMux is short for Demultiplexer. It is a digital circuit that takes one input and directs it to multiple outputs.

    • DeMux is used in digital communication systems to separate signals that have been combined for transmission.

    • It is also used in computer memory systems to select a specific memory location.

    • DeMux is used in video and audio systems to separate different channels of information.

    • It is used in automation systems ...

  • Answered by AI
  • Q7. Difference between decoder and Demux
  • Ans. 

    Decoder converts encoded data into a readable format while Demux separates a single input into multiple outputs.

    • Decoder is used to decode encoded data such as binary data into a readable format.

    • Demux is used to separate a single input into multiple outputs based on the control signals.

    • Decoder is a combinational circuit while Demux is a sequential circuit.

    • Decoder is used in applications such as remote controls, computer...

  • Answered by AI
  • Q8. Why amadeus labs?
  • Ans. 

    Amadeus Labs is a leading technology company in the travel industry.

    • Amadeus Labs provides opportunities to work on cutting-edge technologies.

    • The company has a strong focus on innovation and research.

    • Amadeus Labs has a global presence and offers a diverse and inclusive work environment.

    • Working at Amadeus Labs provides the opportunity to make a real impact on the travel industry.

    • The company values work-life balance and o...

  • Answered by AI
  • Q9. Are you comfortable in working for Testing?
  • Ans. 

    Yes, I am comfortable working for Testing.

    • I have experience in testing and understand its importance in software development.

    • I am willing to learn new testing techniques and tools.

    • I am comfortable working with testing teams and collaborating with them to ensure quality software.

    • I understand the importance of testing in ensuring customer satisfaction and reducing costs.

    • Examples: I have experience in manual and automated...

  • Answered by AI
  • Q10. Why do you consider yourself suitable for developer role?
  • Ans. 

    I have the necessary skills and experience to excel in the developer role.

    • I have a degree in computer science and have completed multiple coding projects.

    • I am proficient in programming languages such as Java, Python, and C++.

    • I have experience working with databases and web development frameworks.

    • I am a quick learner and enjoy solving complex problems.

    • I am a team player and have collaborated with other developers on var...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The test was conducted online. All the questions were of medium standard and easy to crack if we have patience for thinking.

English comprehension level is slightly below the standard of CAT. Those who have the habit of reading English news paper can easily crack the test.

Data analysis questions were also of medium standard. Those who have knowledge about graphs, bar & pie charts can easily crack the exam.
Tips: Practice Aptitude questions from R S Agarwaal book and CAT material.

Round: Technical Interview
Experience: Over all interview experience is cool. Interviewers never grilled on anything. In many cases they have helped me to arrive at answers.
Tips: Read C++ and Oops concepts from E Balaguruswamy text book.
For Data structures and algorithms read 'Data structures' by Yeshwant kanethkar.
Minimum knowledge about all the courses of your department will be an added advantage. This will help you to depict you are sincere in your studies and don't have any personal constraints in learning a new thing.

General Tips: Just be confident and believe in yourself. You will get through.
Skills: Programming skill in C++
College Name: NIT Warangal
Motivation: No special motivation. It is a rapidly growing company offering good package.

Skills evaluated in this interview

Freshworks Interview FAQs

How many rounds are there in Freshworks Customer Success Manager interview?
Freshworks interview process usually has 2 rounds. The most common rounds in the Freshworks interview process are HR, Technical and Assignment.
How to prepare for Freshworks Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are Customer Engagement, Customer Satisfaction, Account Management, Analytical and Business Administration.

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Overall Interview Experience Rating

5/5

based on 2 interview experiences

Difficulty level

Moderate 50%
Hard 50%

Duration

2-4 weeks 50%
4-6 weeks 50%
View more

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Freshworks Customer Success Manager Salary
based on 85 salaries
₹8.5 L/yr - ₹24 L/yr
15% more than the average Customer Success Manager Salary in India
View more details

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based on 11 reviews

3.8/5

Rating in categories

2.9

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4.1

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2.9

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3.1

Job security

3.6

Company culture

2.6

Promotions

3.5

Work satisfaction

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