Freshworks Business Analyst Interview Questions and Answers

Multiple choice questions

Q1. OOPS concepts and SQL knowledge
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Q2. Managerial Round with Behavioral questions
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Q1. What are scrum ceremonies?
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Scrum ceremonies are regular meetings held in Agile project management to facilitate communication and collaboration among team members.
• Sprint Planning: Setting goals and planning tasks for the upcoming sprint.

• Daily Stand-up: Short daily meetings to discuss progress, roadblocks, and plans for the day.

• Sprint Review: Demo of completed work to stakeholders for feedback.

• Sprint Retrospective: Reflection on what went well, w...read more
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Q2. How do you define sprint?
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A sprint is a time-boxed period during which a specific amount of work must be completed.
• Sprints are typically 2-4 weeks long in Agile methodology

• At the beginning of a sprint, the team plans the work to be done and commits to completing it by the end of the sprint

• Sprints end with a review and retrospective to discuss what went well and what could be improved for the next sprint
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Q3. How do you make story points?
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Story points are estimates used in Agile methodology to measure the complexity and effort required for a task.
• Story points are typically assigned based on the perceived complexity, risk, and effort involved in a user story or task.

• They are not based on time, but rather on relative sizing compared to other tasks.

• Common scales for story points include Fibonacci sequence (1, 2, 3, 5, 8, 13, etc.) or t-shirt sizes (XS, S, ...read more
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Q4. Scenario-based questions on stakeholder manager
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Q5. How is product management different from project management?
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Product management focuses on the development and marketing of a specific product, while project management involves overseeing a specific project from start to finish.
• Product management is focused on the entire lifecycle of a product, from ideation to launch and beyond.

• Project management is focused on the successful completion of a specific project within a set timeframe and budget.

• Product managers work closely with c...read more
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Q1. SQL and business Analyst questions
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Q1. Situation based questions SQL
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Q1. Questions on basic to advanced SQL, Advanced Excel, Power BI. 1) Difference between UNION and UNION ALL 2) Difference between COUNT and COUNTA 3) Scenario based SQL query questions on windows functions (ra...read more
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They were about logical reasoning, comprehension, graphs, mathematics and blood relations

Q1. They asked some puzzle which were from gfg and some SQL questions
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Q1. In this we were asked about some technical questions and general questions
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