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HCLTech Desktop Support Engineer Interview Questions and Answers
11 Interview questions
Remote tools used in networking include TeamViewer, AnyDesk, and Remote Desktop Connection.
TeamViewer
AnyDesk
Remote Desktop Connection
HCLTech Desktop Support Engineer Interview Experiences
13 interviews found
Anonymous
Selected
I applied via Campus Placement and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Desktop support related
- Q2. Technical related questions
Pankaj kushwaha
I applied via Job Portal and was interviewed in Jan 2024. There were 2 interview rounds.
(4 Questions)
- Q1. What is intune and purposes of use
- Ans.
Intune is a cloud-based service by Microsoft for managing mobile devices and applications.
Intune helps organizations manage the mobile devices and applications used by their employees.
It allows for remote management of devices, including enforcing security policies and installing software updates.
Intune can be used to manage devices running on various platforms, such as Windows, iOS, and Android.
It provides features li...
- Q2. What is MDM mobile have you worked
- Ans.
MDM mobile refers to Mobile Device Management software used to manage and secure mobile devices in an organization.
MDM mobile is used to remotely manage and secure mobile devices such as smartphones and tablets.
It allows IT administrators to enforce security policies, deploy applications, and monitor device usage.
Examples of MDM mobile software include AirWatch, MobileIron, and Microsoft Intune.
- Q3. What is BSOD what it's came
- Ans.
BSOD stands for Blue Screen of Death, a Windows operating system error screen.
BSOD is a stop error screen that appears when a critical system error occurs in Windows operating systems.
It is often caused by hardware failures, driver issues, or software conflicts.
Examples of BSOD error messages include 'IRQL_NOT_LESS_OR_EQUAL' and 'KERNEL_SECURITY_CHECK_FAILURE'.
- Q4. What is ticking tool
- Ans.
A ticking tool is a software used for monitoring and tracking issues or tasks in a systematic manner.
Ticking tools help in organizing and prioritizing tasks for efficient resolution.
They often include features like ticket creation, assignment, status tracking, and resolution.
Popular ticking tools include Jira, ServiceNow, and Zendesk.
(1 Question)
- Q1. What is incident what is sr
- Ans.
An incident is an unplanned event that disrupts normal operations, while SR stands for Service Request which is a formal request for something to be done.
An incident is typically a problem or issue that needs to be resolved quickly to minimize impact on operations
Service Requests are formal requests for new services, changes to existing services, or information
Examples of incidents include network outages, software cra...
Interview Preparation Tips
Skills evaluated in this interview
Shani Pratap
(2 Questions)
- Q1. Window installation configuration and printer installation Ms office installation and I know attached to DHCP DNS active directory domain
- Q2. Window installation DHCP DNS active directory domain
I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.
(2 Questions)
- Q1. What is bios, cms hardware
- Ans.
BIOS (Basic Input/Output System) is a firmware used to perform hardware initialization during the booting process. CMOS (Complementary Metal-Oxide-Semiconductor) is a type of memory used to store BIOS settings.
BIOS is a firmware that initializes hardware components during the booting process
CMOS is a type of memory used to store BIOS settings
BIOS settings can be accessed and modified through the BIOS setup utility
CMOS ...
- Q2. User onboarding
Skills evaluated in this interview
(2 Questions)
- Q1. My interview not Complete
- Q2. Remote tools networking uses
- Ans.
Remote tools used in networking include TeamViewer, AnyDesk, and Remote Desktop Connection.
TeamViewer
AnyDesk
Remote Desktop Connection
Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed in Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. DHCP, DNS ,adds, outlook, windows, ticketing toool,
- Q2. Bmc remedy work on ticket
- Ans.
BMC Remedy is a ticketing system used for IT service management, tracking issues, and managing workflows.
BMC Remedy allows users to create, update, and resolve tickets efficiently.
It provides a centralized platform for tracking incidents and service requests.
Users can categorize tickets based on priority, severity, and type (e.g., hardware, software).
Example: A user reports a software issue, and a ticket is created to ...
jay prakash
I applied via Shine and was interviewed in May 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about your self?
- Ans.
I am a dedicated Desktop Support Engineer with a passion for technology and a strong background in troubleshooting and customer service.
Over 5 years of experience in desktop support, resolving hardware and software issues efficiently.
Skilled in Windows and Mac OS environments, providing support for various applications like Microsoft Office and Adobe Suite.
Proficient in remote support tools such as TeamViewer and Remot...
- Q2. What is outlook?, how to configure outlook?
(3 Questions)
- Q1. What is DHCP AND DNS?
- Q2. Diffrence between router and switch? Differnce between TCP AND UDP? what is port no. Of SMTP AND POP3? What is Printer? How to add new printer? What is BSOD? HOW to fix it? How to take backup of data ...
- Q3. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IPv6. How many types of os installation? What is BIOS AND what is use of CMOS BATTARY? WHST IS HDD and how many types of HDD? How to sho...
- Ans.
A set of technical questions related to desktop support engineering.
APIPA is Automatic Private IP Addressing used when DHCP server is not available.
Subnet mask is used to divide an IP address into network and host portions.
IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.
There are two types of OS installation: clean installation and upgrade installation.
BIOS is a firmware that initializes hardware during bo...
1) I have one laptop and network is not working in this laptop. How to fix it?
2) I have one desktop and display is not coming then how to troubleshoot it?
3) I have one laptop and power is not coming in this laptop then how to troubleshoot it?
(2 Questions)
- Q1. Salary discussion and acceptation
- Q2. And then release offer latter
Interview Preparation Tips
- Hardware Networking
- Basics
Skills evaluated in this interview
I applied via Campus Placement and was interviewed in Aug 2022. There were 2 interview rounds.
(1 Question)
- Q1. Vpn,router,ram,rom,black screen
(1 Question)
- Q1. Routing wlan disk management
Interview Preparation Tips
I applied via Walk-in and was interviewed in May 2022. There were 3 interview rounds.
Computer hardware networking
Hardware and networking technical issues and application problems
Interview Preparation Tips
- Computer hardware and networking
Installing cable from switch to Router, LAN cable, RJ45 connector punching etc.
I applied via Job Portal and was interviewed in Oct 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What makes you unique?
- Ans.
My unique blend of technical skills, problem-solving abilities, and strong communication makes me an effective Desktop Support Engineer.
Strong technical background: I have hands-on experience with Windows and Mac OS, troubleshooting hardware and software issues.
Excellent communication skills: I can explain complex technical issues in simple terms, ensuring users understand the solutions.
Proactive problem solver: I once...
- Q2. Are ready to work for 24/7
- Q3. How will you manage your job and home both
Interview Preparation Tips
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