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Infosys BPM
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Infosys BPM Interview Questions and Answers
352 Interview questions
Contract management involves the creation, execution, and analysis of contracts to maximize operational and financial performance.
Involves drafting, negotiating, and finalizing contracts with stakeholders.
Ensures compliance with legal and regulatory requirements, e.g., GDPR in data contracts.
Includes monitoring contract performance and managing renewals or terminations.
Utilizes contract management software for tra...
KYC (Know Your Customer) and CDD (Customer Due Diligence) are processes to verify customer identities and assess risks.
KYC involves collecting customer information like name, address, and identification.
CDD assesses the risk associated with a customer based on their profile.
For example, a bank may require KYC for opening a new account.
CDD might involve enhanced scrutiny for high-risk customers, such as politically...
Order management is the process of tracking and fulfilling customer orders efficiently from initiation to delivery.
Involves receiving, processing, and tracking customer orders.
Ensures accurate inventory management to meet customer demand.
Includes order fulfillment, shipping, and delivery logistics.
Utilizes software systems for tracking orders and managing customer data.
Example: An e-commerce platform managing orde...
I have a typing speed of approximately 75 words per minute, ensuring efficiency in data entry and order processing tasks.
Consistently practice typing to improve speed and accuracy.
Utilize typing software or online tests to track progress.
In my previous role, I managed to process orders quickly, reducing backlog.
Typing speed is crucial for timely communication with clients and teams.
What people are saying about Infosys BPM
Managing refunds in Accounts Receivable is crucial for maintaining client satisfaction and financial accuracy.
Accounts Receivable is responsible for processing client refunds when necessary, ensuring timely and accurate transactions.
For example, if a client returns a product, the Accounts Receivable team must initiate the refund process promptly.
Maintaining clear communication with clients about their refund statu...
Invoices can be forwarded legally under specific conditions such as consent, contractual obligations, or regulatory requirements.
Consent: If both parties agree to share the invoice, it can be forwarded legally.
Contractual Obligations: If a contract stipulates that invoices must be shared with third parties, forwarding is permissible.
Regulatory Requirements: Certain industries may require invoices to be shared with...
Steps to recover a debt in accounts receivable include communication, documentation, and escalation if necessary.
1. Initial Contact: Reach out to the debtor via phone or email to remind them of the outstanding balance.
2. Send Reminder Letters: If no response, send formal reminder letters detailing the amount owed and payment terms.
3. Offer Payment Plans: If the debtor is struggling, consider offering a payment pla...
Effective time management in AR ensures timely collections, reduces errors, and enhances productivity throughout the workday.
Prioritize tasks: Start with high-value accounts or overdue invoices to maximize cash flow.
Use technology: Implement AR software to automate invoicing and reminders, reducing manual workload.
Set specific goals: Aim to resolve a certain number of accounts or invoices each day to maintain focu...
RTR stands for Record to Report, a finance and accounting process that involves collecting, processing, and delivering financial data.
Data Collection: RTR involves gathering financial data from various sources, such as invoices, receipts, and bank statements.
Data Processing: This step includes reconciling accounts, ensuring accuracy, and preparing financial statements like balance sheets and income statements.
Repo...
Bank reconciliation is the process of comparing a company's financial records with bank statements to ensure accuracy.
Purpose: It helps identify discrepancies between the company's records and the bank's records, ensuring accurate financial reporting.
Frequency: Typically performed monthly, bank reconciliation aligns the cash balance in the company's books with the bank statement balance.
Common Discrepancies: Examp...
Infosys BPM Interview Experiences
1k interviews found
Anonymous
(1 Question)
- Q1. T code for goods receipt
- Ans. MIGO
(8 Questions)
- Q1. What are your salary expectations?
- Ans.
I expect a competitive salary based on my experience and industry standards, ideally in the range of $60,000 to $70,000 annually.
Research industry standards: For example, according to recent surveys, accountants in my area earn between $55,000 and $75,000.
Consider my experience: With over 5 years in accounting, I bring valuable skills that justify a higher salary.
Discuss benefits: I'm also interested in the overall com...
- Q2. What is your family background?
- Q3. What are your strengths and weaknesses?
- Q4. Tell me about yourself.
- Q5. What is your family background
- Ans. My family members is 4 members father is farmar and mother is house wife and brother is studying MCA and include me
- Q6. What is your strength and weakness
- Ans. My strength and weakness is my family
- Q7. Tell me about your self
- Ans. Good morning, thank so much for giving me the opportunity to introduce myself. My name is Krishna vamsi, I am from Nellore, I bron& brought up in Nellore. coming my qualifications, I have completed my graduation from Vikram simhapuri University there I secured 56 in b.com degree. I have completed my inter Vikram jr college and I got 46 and I have completed my ssc in sri krishna cheythanya High school, I got 40. Comin...
- Q8. What are you salary expectations
- Ans. Basically it's company's matter. The basis of my knowledge, am fresher. It's depends on my performance base I believe my hord work gives me a good salary.
Interview Preparation Tips
I appeared for an interview in Dec 2024.
(2 Questions)
- Q1. What is your notice period, and what is your current salary?
- Ans.
My notice period is 1 month, and my current salary is $60,000 per year.
Notice period is 1 month
Current salary is $60,000 per year
- Q2. What is your notice period?
- Ans.
My notice period is one month.
Notice period is one month
Standard notice period in the industry
Can be negotiable based on circumstances
(6 Questions)
- Q1. What is an amortization entry?
- Ans.
An amortization entry is a financial transaction that spreads the cost of an intangible asset over its useful life.
Amortization entries are used to gradually reduce the value of intangible assets on the balance sheet.
They are typically recorded as a debit to amortization expense and a credit to the intangible asset account.
Examples of intangible assets that may require amortization entries include patents, trademarks, ...
- Q2. What is the process for recording a depreciation entry in accounting?
- Ans.
Depreciation entry in accounting involves allocating the cost of an asset over its useful life.
Calculate the depreciation expense using a chosen method (straight-line, double-declining balance, units of production, etc.)
Debit the depreciation expense account and credit the accumulated depreciation account
Adjust the book value of the asset on the balance sheet
Repeat the process each accounting period until the asset is ...
- Q3. What are the types of reconstruction currently being undertaken?
- Ans.
Types of reconstruction currently being undertaken include urban, environmental, and infrastructure reconstruction.
Urban reconstruction - rebuilding of cities and towns after natural disasters or conflicts
Environmental reconstruction - restoration of ecosystems and habitats
Infrastructure reconstruction - repairing or upgrading of roads, bridges, and utilities
Examples: rebuilding of New Orleans after Hurricane Katrina, ...
- Q4. What is your reason for seeking a job change?
- Ans.
Seeking new challenges and growth opportunities in a dynamic work environment.
Looking for new challenges and opportunities for growth
Seeking a more dynamic work environment
Interested in taking on more responsibilities as an Assistant Manager
- Q5. What automation ideas have you implemented or suggested in your current processes?
- Ans.
Implemented automation ideas include introducing automated email notifications for order status updates and setting up automated data backups.
Introduced automated email notifications for order status updates to improve communication with customers
Set up automated data backups to ensure data security and prevent loss
Suggested implementing automated inventory management system to streamline operations and reduce manual e...
- Q6. What is the accounting entry for prepaid expenses?
- Ans.
Prepaid expenses are assets paid for in advance but not yet used, so the accounting entry involves debiting an asset account and crediting a liability account.
Debit the Prepaid Expense account (asset account) to increase its balance
Credit the Cash/Bank account or Accounts Payable account to decrease the balance
As the prepaid expense is used up, it is recognized as an expense on the income statement
Examples: Prepaid ren...
(8 Questions)
- Q1. What is the amortization entry?
- Ans.
Amortization entry is a financial accounting process of spreading the cost of an intangible asset over its useful life.
Amortization entry is used to allocate the cost of intangible assets such as patents, copyrights, and trademarks over their useful life.
It helps in matching the expense of the asset with the revenue it generates.
The entry typically involves debiting amortization expense and crediting accumulated amorti...
- Q2. What is your understanding of Lean?
- Ans.
Lean is a methodology focused on maximizing customer value while minimizing waste.
Lean is about continuously improving processes to eliminate waste and increase efficiency.
It involves identifying value from the customer's perspective and streamlining operations to deliver that value.
Lean principles include Kaizen (continuous improvement), Just-in-Time production, and Jidoka (automation with a human touch).
Examples of L...
- Q3. What is your understanding of Six Sigma
- Ans.
Six Sigma is a data-driven methodology used to improve processes by reducing defects and variations.
Six Sigma aims to achieve near perfection in processes by identifying and eliminating causes of defects or errors.
It uses statistical tools and techniques to measure and analyze process performance.
The goal of Six Sigma is to reduce variation and improve efficiency, ultimately leading to cost savings and customer satisfa...
- Q4. What are the techniques used in Six Sigma?
- Ans.
Six Sigma techniques include DMAIC, Lean Six Sigma, Root Cause Analysis, and Statistical Process Control.
DMAIC (Define, Measure, Analyze, Improve, Control) is a structured problem-solving methodology used to improve processes.
Lean Six Sigma combines Six Sigma methods with Lean manufacturing principles to reduce waste and improve efficiency.
Root Cause Analysis is a technique used to identify the underlying cause of a pr...
- Q5. What is a service level?
- Ans.
A service level is a metric used to measure the performance of a service provider in meeting customer expectations.
Service level agreements (SLAs) define the expected level of service to be provided
Service levels are often expressed as a percentage of time that a service is available or delivered within a certain timeframe
Monitoring and reporting on service levels helps identify areas for improvement
Example: A service ...
- Q6. What are Service Level Agreements (SLAs)?
- Ans.
SLAs are agreements between a service provider and a customer that outline the level of service expected.
SLAs define the scope, quality, and responsibilities of the service provider.
They include metrics such as response time, resolution time, and uptime guarantees.
Penalties may be specified for failing to meet SLA requirements.
Examples include a web hosting company guaranteeing 99.9% uptime or a call center promising t...
- Q7. What automation ideas have you proposed for the current processes?
- Ans.
I have proposed implementing robotic process automation (RPA) for repetitive tasks, using workflow automation tools, and integrating AI for data analysis.
Proposed implementing robotic process automation (RPA) for repetitive tasks to increase efficiency
Suggested using workflow automation tools to streamline processes and reduce manual errors
Recommended integrating AI for data analysis to improve decision-making and fore...
- Q8. What is the case study regarding the entry for accrued expenses?
- Ans.
Accrued expenses refer to expenses that have been incurred but not yet paid.
Accrued expenses are recorded as liabilities on the balance sheet.
They are typically recognized at the end of an accounting period.
Examples include accrued salaries, interest, and utilities.
Accrued expenses are important for accurate financial reporting.
Interview Preparation Tips
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Techincal questions
General knowlege and communication
(2 Questions)
- Q1. Walk me through your resume
- Ans.
I have 5 years of experience in technical support, with expertise in troubleshooting hardware and software issues.
Started as a technical support intern at XYZ Company
Promoted to Technical Support Specialist after 2 years
Handled troubleshooting for hardware and software issues for clients
Provided remote support via phone and email
Trained new team members on technical support processes
- Q2. Why to choose this job
- Ans.
I am passionate about helping others solve technical issues and enjoy the challenge of troubleshooting complex problems.
I have a strong technical background and enjoy working with technology
I thrive in fast-paced environments and enjoy problem-solving
I have excellent communication skills and enjoy helping others
I find satisfaction in resolving issues and making a positive impact on customers
(2 Questions)
- Q1. Tell me about yourself
- Q2. Technical question
Interview Preparation Tips
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. What are the types of termination?
- Q2. What is boiler plate clauses?
- Q3. What are exceptions to an NDA?
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. What is your role in the organization?
- Ans.
As a Senior Associate Analyst, I analyze data to provide insights that drive strategic decisions and improve organizational performance.
Conduct in-depth data analysis to identify trends and patterns, such as sales performance over different quarters.
Collaborate with cross-functional teams to gather requirements and deliver actionable insights, like optimizing marketing strategies.
Prepare comprehensive reports and prese...
- Q2. What can you tell us about contract management?
- Ans.
Contract management involves the creation, execution, and analysis of contracts to maximize operational and financial performance.
Involves drafting, negotiating, and finalizing contracts with stakeholders.
Ensures compliance with legal and regulatory requirements, e.g., GDPR in data contracts.
Includes monitoring contract performance and managing renewals or terminations.
Utilizes contract management software for tracking...
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. Can you provide a self-introduction?
- Ans.
Experienced Technology Support Specialist with a passion for troubleshooting and problem-solving.
Over 5 years of experience providing technical support to end-users
Proficient in troubleshooting hardware and software issues
Skilled in setting up and configuring network systems
Strong communication and customer service skills
Certified in IT support and network administration
- Q2. About experience
(3 Questions)
- Q1. What is the explanation of the OSI layers?
- Ans.
The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
The OSI model helps in understanding how data is transmitted over a network.
Each layer has specific functions and interacts with adjacent layers.
Examples of OSI layers include Physical, Data Link, Network, Transport, Session, Presentation, and Appli...
- Q2. What were the challenges you faced in your previous work?
- Ans.
I faced challenges with outdated technology, lack of training, and communication issues.
Outdated technology hindered productivity and caused frequent system crashes.
Lack of training made it difficult to troubleshoot complex issues effectively.
Communication issues led to misunderstandings and delays in resolving technical issues.
- Q3. Outlook configuration
Interview Preparation Tips
Selected
I appeared for an interview in Jan 2025.
Social media ,Interests,Behaviour
(3 Questions)
- Q1. What Factors Would infrom ur approach to targeting the right people on social media in order to divice sales
- Ans.
Targeting the right people on social media for sales involves analyzing demographics, interests, behavior, and engagement.
Utilize social media analytics tools to identify target audience demographics and interests
Create targeted ads based on audience behavior and engagement with previous posts
Engage with followers through interactive content to build relationships and increase sales potential
- Q2. What iĊ different between confidence and overconfidence
- Ans.
Confidence is a belief in oneself based on experience and ability, while overconfidence is an excessive belief in oneself that may lead to arrogance and mistakes.
Confidence is based on realistic self-assessment, while overconfidence is often based on an inflated sense of self-worth.
Confidence allows for a healthy level of risk-taking and growth, while overconfidence can lead to reckless behavior and poor decision-makin...
- Q3. What is the mortgage loans?
- Ans.
Mortgage loans are loans taken out to purchase real estate, with the property serving as collateral for the loan.
Mortgage loans are used to finance the purchase of a home or property.
The borrower makes monthly payments to the lender, which include principal and interest.
If the borrower fails to make payments, the lender can foreclose on the property.
Interest rates on mortgage loans can be fixed or adjustable.
Common typ...
Interview Preparation Tips
Ranjita
Selected
I appeared for an interview in Jan 2025.
(2 Questions)
- Q1. About Excel Macros
- Q2. Project management skill
(2 Questions)
- Q1. Excel Macros and reporting
- Q2. How you can manage difficult situation
- Ans.
I manage difficult situations by staying calm, assessing the problem, communicating effectively, and finding a solution.
Stay calm and composed to think clearly
Assess the situation to understand the root cause
Communicate effectively with all parties involved
Collaborate with team members to find a solution
Implement the solution and follow up to ensure resolution
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jul 2024. There were 3 interview rounds.
There is an online aptitude test that covers English grammar & passage reading skills, quant, and logical reasoning, communications skills, email writing skills, etc. The test is quite easy we need to be focused and answer the questions quickly.
(5 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and experienced Senior Process Associate with a strong background in process improvement and team management.
Over 5 years of experience in process improvement and optimization
Skilled in team management and leadership
Proficient in data analysis and reporting
Strong communication and interpersonal skills
Certified in Lean Six Sigma
- Q2. Tell me about your previous job profile.
- Ans.
I was responsible for managing end-to-end process operations and ensuring efficiency in workflow.
Managed team of associates to meet daily production targets
Analyzed process data to identify areas for improvement
Implemented new strategies to streamline operations and reduce errors
- Q3. Why did you leave your previous organization?
- Ans.
Seeking new challenges and opportunities for growth.
Looking for career advancement
Desire for new challenges
Seeking better work-life balance
- Q4. What is your current CTC?
- Ans.
My current CTC is INR 6,00,000 per annum.
My current CTC is INR 6,00,000 per annum.
I am currently earning INR 50,000 per month.
My total compensation package is INR 6 lakhs per year.
- Q5. What is your expected salary?
- Ans.
My expected salary is negotiable and based on the responsibilities and opportunities offered by the position.
My expected salary is flexible and open to discussion.
I am looking for a competitive salary that reflects my skills and experience.
I am open to considering benefits and opportunities for growth in addition to salary.
(7 Questions)
- Q1. Go through your profile including your work profile.
- Q2. What do you know about insurance and tell us the different types of it?
- Ans.
Insurance is a form of risk management that provides financial protection against unforeseen events. There are various types of insurance available.
Types of insurance include life insurance, health insurance, auto insurance, home insurance, and travel insurance.
Life insurance provides a payout to beneficiaries upon the insured's death.
Health insurance covers medical expenses and treatments.
Auto insurance protects again...
- Q3. When & why did you leave your previous organization?
- Ans.
I left my previous organization in order to pursue new opportunities for growth and development.
Opportunity for career advancement
Seeking new challenges
Change in industry focus
Relocation to a different city
Better work-life balance
- Q4. Why should we hire you?
- Ans.
I have the relevant experience, skills, and dedication to excel in this role.
I have X years of experience in process management and have consistently met or exceeded targets.
I am proficient in using various tools and software to streamline processes and improve efficiency.
I am a quick learner and adapt well to new environments, ensuring a smooth transition into the role.
I am highly organized, detail-oriented, and have ...
- Q5. Are comfortable with permanent night shift?
- Ans.
Yes, I am comfortable with permanent night shifts.
I have previous experience working night shifts and have adjusted well to the schedule.
I understand the importance of maintaining a healthy work-life balance, even when working night shifts.
I am willing to adapt my lifestyle and routines to accommodate working during the night.
I am aware of the potential challenges of working night shifts, such as sleep disruption, and ...
- Q6. What is your current salary & what is your expected salary?
- Ans.
I am currently earning $50,000 annually and my expected salary is $60,000.
Current salary: $50,000 annually
Expected salary: $60,000 annually
- Q7. Do you have any questions for us? if not then HR will share your feedback from us.
Interview Preparation Tips
I applied via Job Portal
Testing and behavioral questions
(1 Question)
- Q1. Automation technical questions
(1 Question)
- Q1. Manager round, project and previous organization experience
Vijayalakshmi
I applied via Walk-in and was interviewed in Dec 2024. There was 1 interview round.
(2 Questions)
- Q1. Print only nums in string
- Ans.
Use regex to extract numbers from a string
Use regex pattern '\d+' to match one or more digits in a string
Iterate through each string in the array and use regex to extract numbers
Store the extracted numbers in a separate array
- Q2. Diff btwn Abstraction and Interface
- Ans.
Abstraction is hiding the implementation details while Interface is a contract that defines the methods that a class must implement.
Abstraction focuses on what an object does, while Interface focuses on what an object is.
Abstraction can be achieved through abstract classes in Java, while Interface is implemented using the 'implements' keyword.
Abstraction allows for code reusability and flexibility, while Interface enfo...
Infosys BPM Interview FAQs
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based on 10.7k reviews
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