Infosys Senior Process Specialist Interview Questions and Answers

Handling irate customers requires active listening, empathy, and problem-solving skills.

• Remain calm and professional

• Listen actively and empathize with the customer's frustration

• Apologize for the issue and take ownership of finding a solution

• Offer options for resolution and follow through on commitments

• Document the interaction for future reference

• Examples: offering a refund, providing a discount on future purchases, or ...read more

Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.

• Remain calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Find a solution that satisfies the customer

• Follow up with the customer to ensure satisfaction

If I found my girlfriend drunk on the roadside, I would ensure her safety and seek help to get her home safely.

• Assess the Situation: I would first check if she is responsive and ensure she is in a safe location away from traffic.

• Call for Help: If she is unresponsive or in distress, I would call emergency services to ensure she receives the necessary care.

• Stay with Her: I would stay by her side, providing comfort and re...read more

I am comfortable with rotational and hardcore night shifts, as I understand their importance in maintaining operational efficiency.

• Adaptability: I have experience working in environments with varying schedules, which has helped me adjust my routine effectively.

• Previous Experience: In my last role, I worked night shifts for a project that required 24/7 support, and I managed to maintain productivity.

• Health Management: I...read more