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JW Marriott Interview Questions and Answers
24 Interview questions
Covere is a term used in the hospitality industry to refer to the table setting for each guest.
Covere typically includes a plate, utensils, and glassware for each guest.
In fine dining, the covere may also include decorative elements like napkins and centerpieces.
The term helps in calculating the number of guests and the required table settings for events.
The food and beverage industry features various service styles, each catering to different dining experiences and customer preferences.
1. Table Service: Waitstaff take orders and serve food at the table, e.g., fine dining restaurants.
2. Buffet Service: Guests serve themselves from a variety of dishes laid out on a table, e.g., hotel brunches.
3. Fast Food Service: Quick service with limited menu options, e.g., McDo...
A full plate typically measures 10 to 12 inches in diameter, accommodating a balanced meal.
Standard dinner plates are usually 10.5 to 12 inches wide.
Larger plates (12-14 inches) are often used for serving family-style meals.
Smaller plates (8-9 inches) are common for appetizers or desserts.
Examples: A standard dinner plate holds a protein, starch, and vegetable.
I will ensure customer satisfaction by providing attentive service, personalized experiences, and prompt resolution of any issues.
Listen actively to customer needs and preferences, ensuring they feel valued.
Provide menu recommendations based on customer tastes, such as suggesting a popular dish or a special drink.
Maintain a clean and welcoming environment, as cleanliness enhances the dining experience.
Respond prom...
Hotels typically offer five types of plans: EP, CP, MAP, AP, and AI, catering to different guest needs and preferences.
EP (European Plan): Room only, no meals included. Example: Budget hotels.
CP (Continental Plan): Room with breakfast included. Example: Business hotels.
MAP (Modified American Plan): Room with breakfast and one other meal included. Example: Resorts.
AP (American Plan): Room with all meals included. E...
A waiter should possess excellent communication, multitasking, and customer service skills to enhance the dining experience.
Strong communication skills: Ability to clearly convey menu items and specials to guests.
Attention to detail: Noticing customer preferences and dietary restrictions, e.g., remembering a regular's favorite dish.
Multitasking abilities: Managing multiple tables and orders simultaneously without ...
JW Marriott HR Interview Questions
Napkin folding is an art that enhances table settings, showcasing creativity and elegance in dining experiences.
1. Classic Triangle Fold - A simple yet elegant fold resembling a triangle.
2. Bishop's Hat - A sophisticated fold that resembles a bishop's hat, often used in formal settings.
3. Fan Fold - A decorative fold that creates a fan-like appearance, adding flair to the table.
4. Pocket Fold - A functional fold t...
A half plate typically measures around 6 to 7 inches in diameter, ideal for smaller portions or appetizers.
Commonly used for side dishes or desserts.
Example: A half plate may hold a small salad or a couple of cookies.
Helps in portion control, promoting healthier eating habits.
Often used in buffet settings for guests to sample multiple items.
HACCP is a systematic approach to food safety that identifies and controls hazards in food production.
HACCP stands for Hazard Analysis Critical Control Point.
It involves seven principles: conducting a hazard analysis, determining critical control points, establishing critical limits, monitoring procedures, corrective actions, verification procedures, and record-keeping.
For example, in a meat processing plant, a cr...
Maintaining food hygiene involves practices that prevent foodborne illnesses and ensure safe food handling.
Wash hands thoroughly before handling food to eliminate bacteria.
Store food at appropriate temperatures; refrigerate perishables below 40°F.
Use separate cutting boards for raw meat and vegetables to avoid cross-contamination.
Cook food to the recommended internal temperatures to kill harmful pathogens.
Regularl...
JW Marriott Interview Experiences
44 interviews found
BarArtisan
I applied via Approached by Company and was interviewed before Jun 2021. There were 5 interview rounds.
(12 Questions)
- Q1. Brief introduction about career?
- Q2. Advantages and disadvantage of previous company?
- Q3. Tell me about the skills that are required to fill your job?
- Ans.
Mixologists require a blend of creativity, technical skills, and customer service to craft exceptional cocktails.
Creativity: Ability to invent unique cocktail recipes, like a signature drink that reflects personal style.
Technical Skills: Proficiency in using bar tools, such as shakers and strainers, to prepare drinks efficiently.
Knowledge of Ingredients: Understanding flavors and how to pair spirits with mixers, garnis...
- Q4. Your future goals with company?
- Q5. Why do you want to work for our company?
- Q6. What are your greatest strengths and weaknesses?
- Q7. Why are you looking for a change?
- Q8. How would you rate yourself on a scale of 1 to 10?
- Q9. What is your biggest achievement so far?
- Q10. Tell me about a time when you were not satisfied with your performance?
- Q11. What is your salary expectation?
- Q12. How much do you think you should be paid by looking at your qualifications?
Describe Your Career History and Future Goals in 30 Seconds?
(14 Questions)
- Q1. What do you like about bartending?
- Q2. What kinds of customers are you used to serving?
- Q3. Describe all training or experience you have in mixology.
- Ans.
I have extensive training in mixology, including bartending courses and hands-on experience in various cocktail settings.
Completed a professional bartending course covering cocktail techniques and drink recipes.
Worked at a high-volume bar, mastering the art of speed and efficiency in drink preparation.
Participated in mixology competitions, enhancing creativity and presentation skills.
Gained knowledge of flavor profiles...
- Q4. What alcohol safety training do you have, if any?
- Q5. What’s your favorite drink to make?
- Q6. How would you make an Old Fashioned?
- Q7. What dessert drinks would you recommend?
- Q8. What would you do if one of your patrons has clearly had too much to drink?
- Q9. What would you do if you suspected that an underage person was using a borrowed ID?
- Q10. Describe a time you turned a negative situation with a customer into a positive one?
- Q11. What’s your approach to upselling?
- Q12. A customer sends their drink back. How would you handle it?
- Q13. Describe a time you resolved a problem with an angry customer.
- Ans.
I calmly addressed an angry customer's complaint about their drink, turning their frustration into satisfaction through attentive service.
Listen actively to the customer's concerns without interrupting.
Apologize sincerely for the inconvenience caused.
Offer a solution, such as remaking the drink or providing a complimentary item.
Follow up with the customer to ensure they are satisfied with the resolution.
- Q14. What's your favorite drink to make and can you make one for me?
(3 Questions)
- Q1. Brief me about you and your future goals?
- Q2. Why do you want to join us?
- Q3. How do you handle the stress of working in a fast-paced environment?
Interview Preparation Tips
2. Listen to the questions and think before you begin your answers.
3. Ask the interviewer to repeat or explain further if you do not understand a question.
4. Use the STAR method to answer questions about your skills and experience.
5. Be positive about your experiences. If you’ve faced difficult situations, show what you learned from them.
6. Be honest and assertive.
7. Ask a couple of questions when you’re given the opportunity. Choose questions that make you sound keen. For example, “What opportunities are there for training with the company?” It’s best not to ask about pay or holidays at this stage.
8. At the end of the interview, thank the employer for their time. Tell them you’re looking forward to hearing from them.
9. When you leave the interview, try to reflect on some of the harder questions you were asked - this can help you to prepare for future interviews.
10. If you’re offered the job, let the company know in good time whether you want to accept the offer. You can also agree when you’ll start and find out what you’ll need to do on your first day.
Anonymous
- Q1. Can you please tell me about yourself?
- Q2. Why did you choose our company?
- Ans.
I chose your company for its commitment to quality, innovation, and exceptional customer service in the food and beverage industry.
Your company has a strong reputation for sourcing high-quality ingredients, which aligns with my passion for quality food.
I admire your innovative approach to menu development, such as incorporating seasonal and local produce.
The emphasis on customer experience in your service model resonat...
- Q3. Why did you choose the Food and Beverage department?
- Ans.
I chose the Food and Beverage department for its dynamic environment and the opportunity to create memorable experiences for guests.
Passion for culinary arts: I love exploring different cuisines and flavors, which drives my interest in food and beverage.
Guest interaction: I enjoy engaging with guests, understanding their preferences, and providing personalized service.
Team collaboration: Working with a diverse team in ...
- Q4. How should angry guests be handled?
- Ans.
Handle angry guests with empathy, active listening, and prompt resolution to ensure a positive experience.
Listen actively: Allow the guest to express their concerns without interruption.
Empathize: Acknowledge their feelings by saying, 'I understand why you're upset.'
Apologize sincerely: Even if it's not your fault, a simple 'I'm sorry for the inconvenience' can help.
Offer solutions: Ask how you can make it right, such ...
- Q5. What is Covere?
- Ans.
Covere is a term used in the hospitality industry to refer to the table setting for each guest.
Covere typically includes a plate, utensils, and glassware for each guest.
In fine dining, the covere may also include decorative elements like napkins and centerpieces.
The term helps in calculating the number of guests and the required table settings for events.
- Q6. What is Your Job Responsibility?
- Ans.
As a Food & Beverage Associate, I ensure exceptional service, maintain cleanliness, and assist in food preparation and customer satisfaction.
Provide excellent customer service by greeting guests and taking orders promptly.
Maintain cleanliness and organization of dining areas and service stations.
Assist in food preparation and presentation, ensuring quality and safety standards.
Handle cash and process payments accur...
- Q7. What are the best process for maintaining food hygiene?
- Ans.
Maintaining food hygiene involves practices that prevent foodborne illnesses and ensure safe food handling.
Wash hands thoroughly before handling food to eliminate bacteria.
Store food at appropriate temperatures; refrigerate perishables below 40°F.
Use separate cutting boards for raw meat and vegetables to avoid cross-contamination.
Cook food to the recommended internal temperatures to kill harmful pathogens.
Regularly cle...
- Q8. What is the sequence of service?
- Ans.
The sequence of service outlines the steps to ensure excellent customer experience in food and beverage settings.
Greet the guest warmly upon arrival, making them feel welcome.
Present the menu and explain any specials or recommendations.
Take drink orders promptly and serve beverages efficiently.
Take food orders, ensuring to clarify any dietary restrictions.
Serve food in a timely manner, checking for guest satisfaction.
C...
- Q9. How Would You Handle Multiple Tables An Orders At the Same time?
- Ans.
I prioritize organization and communication to efficiently manage multiple tables and orders simultaneously.
Use a notepad or digital device to jot down orders quickly and accurately.
Prioritize tables based on their needs; for example, serve drinks first to a table that has just arrived.
Communicate with the kitchen staff to ensure timely preparation of orders, especially during peak hours.
Check in with each table regula...
- Q10. 10 example name of Napkin fold?
- Ans.
Napkin folding is an art that enhances table settings, showcasing creativity and elegance in dining experiences.
1. Classic Triangle Fold - A simple yet elegant fold resembling a triangle.
2. Bishop's Hat - A sophisticated fold that resembles a bishop's hat, often used in formal settings.
3. Fan Fold - A decorative fold that creates a fan-like appearance, adding flair to the table.
4. Pocket Fold - A functional fold that c...
- Q11. How Do you Handle unexpected changes, Such As last minute menu Changes Or table Setup? (Adaptability & problem solving)
- Ans.
I remain calm and flexible, quickly adjusting to changes while ensuring excellent service and guest satisfaction.
Stay calm and composed to assess the situation effectively.
Communicate with the team to delegate tasks and share updates.
Prioritize tasks based on urgency, such as reprinting menus or rearranging tables.
For example, if a dish is removed from the menu, I suggest alternatives to guests promptly.
I always keep a...
- Q12. How Wii you satisfy the customer?
- Ans.
I will ensure customer satisfaction by providing attentive service, personalized experiences, and prompt resolution of any issues.
Listen actively to customer needs and preferences, ensuring they feel valued.
Provide menu recommendations based on customer tastes, such as suggesting a popular dish or a special drink.
Maintain a clean and welcoming environment, as cleanliness enhances the dining experience.
Respond promptly ...
- Q13. Name Of 10 Indian Traditional Soup? Name of 10 Cheese Name of 10 Beer Name of 10 pasta Name Of 10 Grapes Classification of whiskey Classification of wine What is single malt whiskey?
- Ans.
Explore traditional Indian soups, various cheeses, beers, pasta types, grape varieties, and classifications of whiskey and wine.
1. Indian Traditional Soups: Rasam, Mulligatawny, Tomato Shorba, Palak Shorba, Dal Shorba, Chicken Shorba, Vegetable Soup, Khar, Manchow Soup, and Hot & Sour Soup.
2. Types of Cheese: Paneer, Cheddar, Mozzarella, Gouda, Brie, Feta, Parmesan, Swiss, Blue Cheese, and Ricotta.
3. Varieties of B...
- Q14. Attributes of waiter?
- Ans.
A waiter should possess excellent communication, multitasking, and customer service skills to enhance the dining experience.
Strong communication skills: Ability to clearly convey menu items and specials to guests.
Attention to detail: Noticing customer preferences and dietary restrictions, e.g., remembering a regular's favorite dish.
Multitasking abilities: Managing multiple tables and orders simultaneously without compr...
- Q15. Name Of 5 Classic Cocktails name?
- Ans.
Classic cocktails are timeless drinks that showcase the art of mixology, each with unique flavors and histories.
1. Martini - A sophisticated blend of gin and vermouth, garnished with an olive or lemon twist.
2. Old Fashioned - A simple yet elegant mix of bourbon, sugar, bitters, and a twist of citrus.
3. Margarita - A refreshing combination of tequila, lime juice, and orange liqueur, often served with salt on the rim.
4. ...
- Q16. Single Malt Whiskey Brand Name
- Ans.
Single malt whiskey is a premium spirit made from malted barley at a single distillery, known for its rich flavors and complexity.
Examples include Glenfiddich, Macallan, and Lagavulin.
Single malt whiskey is typically aged for a minimum of three years.
It is produced using pot stills, which enhances its flavor profile.
Regions like Scotland and Ireland are famous for their single malts.
- Q17. Types Of Service?
- Ans.
The food and beverage industry features various service styles, each catering to different dining experiences and customer preferences.
1. Table Service: Waitstaff take orders and serve food at the table, e.g., fine dining restaurants.
2. Buffet Service: Guests serve themselves from a variety of dishes laid out on a table, e.g., hotel brunches.
3. Fast Food Service: Quick service with limited menu options, e.g., McDonald'...
- Q18. What is the difference between A-la-carte and T-D-H Menu?
- Ans.
A-la-carte offers individual menu items, while T-D-H (Table d'HĂ´te) provides a set menu at a fixed price.
A-la-carte allows customers to choose each dish separately, e.g., ordering a steak, salad, and dessert individually.
T-D-H features a pre-set menu with limited choices, often at a fixed price, e.g., a three-course meal for a set amount.
A-la-carte menus can be more expensive as each item is priced individually, while ...
- Q19. Hotel 5 types of plan?
- Ans.
Hotels typically offer five types of plans: EP, CP, MAP, AP, and AI, catering to different guest needs and preferences.
EP (European Plan): Room only, no meals included. Example: Budget hotels.
CP (Continental Plan): Room with breakfast included. Example: Business hotels.
MAP (Modified American Plan): Room with breakfast and one other meal included. Example: Resorts.
AP (American Plan): Room with all meals included. Exampl...
- Q20. What is HACCP?
- Ans.
HACCP is a systematic approach to food safety that identifies and controls hazards in food production.
HACCP stands for Hazard Analysis Critical Control Point.
It involves seven principles: conducting a hazard analysis, determining critical control points, establishing critical limits, monitoring procedures, corrective actions, verification procedures, and record-keeping.
For example, in a meat processing plant, a critica...
- Q21. Types Of Coffee?
- Ans.
Coffee comes in various types, each with unique flavors and preparation methods, catering to diverse preferences.
Espresso: A concentrated coffee brewed by forcing hot water through finely-ground coffee.
Americano: Espresso diluted with hot water, resulting in a similar strength to drip coffee.
Latte: Espresso mixed with steamed milk and topped with a small amount of milk foam.
Cappuccino: Equal parts espresso, steamed mil...
- Q22. 3 Types of red wine & white wine Name?
- Ans.
Explore three popular types of red and white wines, each with unique flavors and characteristics.
Red Wine: Cabernet Sauvignon - Full-bodied with dark fruit flavors and tannins.
Red Wine: Pinot Noir - Light to medium-bodied, known for its red fruit and earthy notes.
Red Wine: Merlot - Soft and fruity, often with plum and chocolate undertones.
White Wine: Chardonnay - Versatile, can be oaked or unoaked, with flavors ranging...
- Q23. 5 Types of glasses name
- Ans.
Various types of glasses are used in the food and beverage industry, each designed for specific drinks and enhancing the drinking experience.
Wine Glass: Designed to enhance the aroma and flavor of wine, with variations like red and white wine glasses.
Beer Mug: A sturdy glass often used for serving beer, typically with a handle for easy drinking.
Highball Glass: Tall and straight, used for mixed drinks like gin and tonic...
- Q24. Size Of Full plate?
- Ans.
A full plate typically measures 10 to 12 inches in diameter, accommodating a balanced meal.
Standard dinner plates are usually 10.5 to 12 inches wide.
Larger plates (12-14 inches) are often used for serving family-style meals.
Smaller plates (8-9 inches) are common for appetizers or desserts.
Examples: A standard dinner plate holds a protein, starch, and vegetable.
- Q25. Size Of half plate?
- Ans.
A half plate typically measures around 6 to 7 inches in diameter, ideal for smaller portions or appetizers.
Commonly used for side dishes or desserts.
Example: A half plate may hold a small salad or a couple of cookies.
Helps in portion control, promoting healthier eating habits.
Often used in buffet settings for guests to sample multiple items.
Selected
I applied via Walk-in and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. I choose a hotel industry because im passionate about excellent customer service and i like to surve food and drink to the gust as well interacting gust and have memorable experience
- Q2. I like to join a Marriott hotel because its good reputation and it's beautiful place
(2 Questions)
- Q1. Good customer service in a hotel means making gusts feel wellcome, addressing their needs promptly and ensuring they have a memorable and comfortable stay
- Q2. I choose the food and beverage service industry because im passionate about exceptional customer experience and i believe that food and drink have power to pring people together
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. What is your name?
- Ans.
My name is Alex Johnson, a dedicated and detail-oriented individual passionate about maintaining cleanliness and comfort in hospitality.
I have experience in housekeeping roles, ensuring guest satisfaction.
I am skilled in using various cleaning equipment and products.
I prioritize safety and hygiene standards in all tasks.
- Q2. Tell me about yourself.
- Q3. What interests you about our company?
- Ans.
I'm drawn to your company's commitment to excellence and guest satisfaction, which aligns with my passion for hospitality.
Your company's reputation for outstanding service is impressive; I admire how you prioritize guest experiences.
I appreciate your focus on sustainability and eco-friendly practices, which reflects a modern approach to hospitality.
The training and development opportunities you offer show a commitment ...
Selected
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Experience past
- Q2. Tell me something about yourself
Selected
Hi Good Evening I am Chef Sarkar
(2 Questions)
- Q1. Hao many date and time in Interview
- Q2. My interview portion fas to fas HR and GM
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Q2. Education related
Interview Preparation Tips
Selected
I applied via LinkedIn and was interviewed in Feb 2024. There were 2 interview rounds.
(3 Questions)
- Q1. Budget implementation
- Q2. Flower budgeting and process
- Q3. How critical is manning
(2 Questions)
- Q1. How well can you adjust in a unioun department
- Q2. How will you improve at work level
- Ans.
I will enhance my skills through continuous learning, feedback, and collaboration to drive team success and personal growth.
Engage in regular training sessions to stay updated on industry trends, such as attending workshops or online courses.
Seek constructive feedback from peers and supervisors to identify areas for improvement, like conducting quarterly performance reviews.
Foster collaboration by participating in team...
(2 Questions)
- Q1. Type of service 5 international 🍺 beer Type of wine
- Ans.
Explore a selection of five international beers and various wine types, highlighting unique flavors and origins.
1. International Beers: Consider options like Heineken (Netherlands), Corona (Mexico), and Guinness (Ireland).
2. Craft Beers: Look into local craft options such as Sierra Nevada (USA) or BrewDog (Scotland).
3. Wine Types: Include red wines like Cabernet Sauvignon, white wines like Chardonnay, and sparkling win...
- Q2. Name of 5 cheese 🧀 Wine grapes name Name International whiskey
- Ans.
Explore a selection of cheeses, wine grapes, and international whiskeys, showcasing diverse flavors and origins.
Cheeses: Brie, Cheddar, Gouda, Roquefort, Parmesan.
Wine Grapes: Cabernet Sauvignon, Merlot, Chardonnay, Pinot Noir, Sauvignon Blanc.
International Whiskeys: Scotch, Irish Whiskey, Bourbon, Rye, Japanese Whiskey.
(1 Question)
- Q1. Basics of Front Office
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. He asked for my experience and he ask my area of interest?
- Q2. He asked about food and beverage service?
(2 Questions)
- Q1. He give me why you like food and beverage service?
- Q2. He give me some task to how to handle guest problem?
- Ans.
Handling guest problems requires empathy, effective communication, and prompt resolution to ensure a positive experience.
Listen actively to the guest's concern without interrupting.
Apologize sincerely for any inconvenience caused, e.g., 'I'm sorry for the delay in service.'
Offer a solution that addresses the issue, such as providing a complimentary drink if the order was wrong.
Follow up with the guest after resolving t...
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JW Marriott Interviews By Designations
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Rating in categories
|
Guest Service Associate
176
salaries
|  â‚ą1.2 L/yr - â‚ą3 L/yr |
|
Food & Beverage Executive
56
salaries
| â‚ą1.5 L/yr - â‚ą4.5 L/yr |
|
Commis Chef
48
salaries
| â‚ą1.2 L/yr - â‚ą3 L/yr |
|
Housekeeping Executive
43
salaries
| â‚ą1.8 L/yr - â‚ą4.2 L/yr |
|
Associate
42
salaries
| â‚ą1.2 L/yr - â‚ą3.9 L/yr |
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