LG Electronics Interview Questions and Answers

Q1. ISD vs Cross charge
Ans. 
ISD (Internal Service Delivery) focuses on internal services, while Cross Charge involves billing between departments for services rendered.
• ISD is used for internal service management within an organization.

• Cross charge refers to the allocation of costs between different departments.

• Example of ISD: IT department providing support to HR without direct billing.

• Example of Cross charge: Marketing department charging the Sa...read more
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Q2. Appeals and assessments
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Q3. About Current role
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Q1. Interviewer not open about the company policies and work culture! LG won't have any work culture and they don't respect the employees emotions. This need to informed and the roles and responsibilities also...read more
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Q2. Were you required to visit the company's premises before joining, and were you asked to prepare observations and action steps before understanding the processes?
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Q1. Basics of Thermodynamics cycles and Material property
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Q2. What are the basic concepts of UG NX?
Ans. 
UG NX is a comprehensive CAD/CAM/CAE software for product design, engineering, and manufacturing processes.
• Parametric Modeling: Allows users to create models based on parameters, enabling easy modifications.

• Assembly Design: Facilitates the creation of complex assemblies by managing relationships between components.

• Sheet Metal Design: Provides tools for designing and manufacturing sheet metal parts, including bending an...read more
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Q1. Concepts related to BBT
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Q1. Test Cases and Test Scenarios
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Q1. Knowledge of Mitsubishi inverter and automation hardworks Knowledge of electrical drawing Knowledge of Panel wiring and electrical hard wiring Knowledge of Panel designing Knowledge of measuring Equipment'...read more
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Q2. Attend Breakdown of Machines Do Machine pm Troubleshoot fault and resolve
Ans. 
I have extensive experience in machine maintenance, troubleshooting, and resolving electrical issues effectively.
• Performed regular preventative maintenance on CNC machines, ensuring optimal performance and reducing downtime.

• Troubleshot electrical faults in conveyor systems, identifying issues such as faulty sensors and wiring problems.

• Resolved machine breakdowns by quickly diagnosing the root cause and implementing eff...read more
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Q3. One years six months Trening of Electrical and Electronics
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Q4. Panel wiring and panel drawing
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Q5. Electrician drawing
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Q1. Introduce youself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Are u comfortable to speak English or Hindi
Ans. 
Comfortable speaking both English and Hindi
• Yes, I am comfortable speaking both English and Hindi

• I am fluent in both languages and can effectively communicate in either

• I have experience providing customer support in both English and Hindi
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Q1. Typing Test Typing Test
Ans. 
A typing test evaluates speed and accuracy in typing, essential for customer support roles.
• Typing speed is measured in words per minute (WPM). For example, a good speed is around 40-60 WPM.

• Accuracy is crucial; errors can lead to miscommunication. Aim for 95% accuracy or higher.

• Practice with online typing tools like Typing.com or 10FastFingers to improve skills.

• Familiarity with keyboard shortcuts can enhance efficiency ...read more
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Write Eassy on some Topic like Election, favourite sports , memorable day

Q1. Introduce Yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service ski...read more
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Q2. What are role and responsiblities in your previous company?
Ans. 
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Escalated complex issues to the appropriate department for resolution

• Maintained accurate records o...read more
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Q3. What is inbound and outbound calling?
Ans. 
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
• Inbound calling involves answering customer inquiries and providing support

• Outbound calling involves making sales calls or follow-up calls to customers

• Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
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Q4. What is B P O
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
• BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

• Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

• BPO services can be onshore, nearshore, o...read more
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Q5. What are you strength and weakness
Ans. 
Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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Q1. What are the essential qualities required for Human Resources professionals?
Ans. 
HR professionals need strong communication, empathy, strategic thinking, and adaptability to effectively manage workforce dynamics.
• Strong Communication: Ability to convey policies clearly; for example, conducting training sessions.

• Empathy: Understanding employee concerns; for instance, providing support during personal crises.

• Strategic Thinking: Aligning HR goals with business objectives; like developing talent acquisi...read more
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Q2. What is HIRS?
Ans. 
HIRS stands for Human Resource Information System, a software solution for managing HR data and processes.
• Centralizes employee data for easy access and management.

• Facilitates recruitment processes, such as applicant tracking.

• Streamlines payroll and benefits administration.

• Enhances compliance with labor laws and regulations.

• Examples include systems like Workday, SAP SuccessFactors, and ADP.
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