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I have extensive experience in customer support, focusing on problem-solving and effective communication to enhance user satisfaction.
Worked as a support specialist at XYZ Corp, resolving over 100 customer inquiries daily.
Implemented a ticketing system that reduced response time by 30%.
Trained new team members on best practices for customer interaction.
Received 'Employee of the Month' for outstanding customer feed...
I remain calm, listen actively, and empathize with the customer to resolve their issue effectively.
Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns without interrupting.
Empathize with the customer by acknowledging their feelings, e.g., 'I understand why you're upset.'
Ask clarifying questions to get to the root of the problem, e.g., 'Can you tell me more...
Various techniques for root cause analysis include 5 Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis, and Failure Mode and Effects Analysis.
5 Whys: Asking 'why' repeatedly to identify the root cause of a problem.
Fishbone Diagram: Identifying potential causes of a problem by categorizing them into branches.
Fault Tree Analysis: Analyzing the various components that could lead to a specific failure.
Paret...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering product recommendations.
The stages of Anti-Money Laundering (AML) involve customer due diligence, transaction monitoring, and reporting suspicious activities.
Customer Due Diligence (CDD) - Verify the identity of customers and assess the risk they pose.
Transaction Monitoring - Monitor transactions for suspicious activities and patterns.
Reporting Suspicious Activities - Report any suspicious activities to the relevant authorities.
Complianc...
I prioritize tasks by assessing urgency, impact, and deadlines to ensure efficient workflow and customer satisfaction.
Assess urgency: I evaluate which tasks need immediate attention, like resolving critical customer issues first.
Consider impact: I prioritize tasks that affect a larger number of users, such as system outages over minor bugs.
Use deadlines: I keep track of deadlines to ensure timely responses, like a...
I faced a challenging situation with a frustrated client, which I resolved through active listening and effective communication.
Encountered a situation where a client was upset due to a delayed response to their support ticket.
I actively listened to their concerns, acknowledging their frustration and ensuring they felt heard.
I took ownership of the issue, providing a clear timeline for resolution and regular updat...
Some of the most commonly used tools for data analysis include Excel, Python, R, Tableau, and SQL.
Excel is widely used for data manipulation and analysis.
Python and R are popular programming languages for data analysis and machine learning.
Tableau is a powerful data visualization tool.
SQL is essential for querying databases and extracting data.
Daily work involves analyzing data, creating reports, and communicating findings to stakeholders.
Reviewing and cleaning data sets
Creating visualizations and dashboards
Conducting statistical analysis
Communicating insights to non-technical stakeholders
Key Performance Indicators (KPIs) of a Customer Service Associate typically include metrics like customer satisfaction, response time, resolution rate, and quality of service.
Customer satisfaction score (CSAT)
Average response time to customer inquiries
Resolution rate of customer issues
Quality of service metrics such as first call resolution rate or Net Promoter Score (NPS)
I applied via LinkedIn and was interviewed before Sep 2023. There were 2 interview rounds.
The STAR method is a structured approach to answering behavioral interview questions by outlining the Situation, Task, Action, and Result.
Situation: Describe the context or background of the issue you faced in the office.
Task: Explain the specific task or goal you needed to accomplish.
Action: Detail the actions you took to address the issue.
Result: Share the outcome of your actions and any lessons learned.
Example: Situ...
Fishbone method, also known as Ishikawa diagram, is a visual tool used to analyze root causes of a problem.
Fishbone method helps identify potential causes of a problem by categorizing them into different branches on a diagram.
It is commonly used in operations management to improve processes and identify areas for improvement.
Example: If a manufacturing process is experiencing delays, the Fishbone method can help identi...
Sanctioned countries by UK her majesty are those subject to restrictions or penalties.
Sanctioned countries are those that have been deemed to pose a threat to international peace and security.
These countries may face restrictions on trade, financial transactions, or travel.
Examples of sanctioned countries include North Korea, Iran, and Syria.
KYC (Know Your Customer) is a process used by financial institutions to verify the identity of their clients and assess potential risks of illegal intentions.
KYC is a regulatory requirement for financial institutions to prevent money laundering and terrorist financing.
The latest updates in KYC include the use of advanced technology such as biometric verification and digital identity verification.
KYC processes may vary ...
I appeared for an interview in Dec 2024.
The process started out with an Aptitude Test which was relatively simple. The recruiter prepares you and sends you practice test links to familiarise yourself.
Following that, I interviewed with a Recruiter sitting out of India. She did a simple 30 minute screening call and asked me questions around inmail counts per week, conducting complex searches etc.
I then had a Technical Skills Interview with the Head of Sourcing based in Ireland. This was a structured interview where I was asked about my background and also evaluated on specific competencies that a sourcer. I also did a live sourcing session in this round.
My last round was with the Lead Manager of Recruiting for Business teams. This was a team fit round where he evaluated where I would fit in the team and what roles to assign me to.
Common factors across all rounds: High levels of transparency around pay, level, career progression. I was also allowed to ask as many questions for me to evaluate revolut as a potential company to join. I was prepped for each call and it aligned with what was evaluated in the interview. All in all fantastic process & candidate experience provided!
I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.
I was given a problem statement and had to demonstrate how I would go about solving it.
I appeared for an interview in Jul 2025, where I was asked the following questions.
I applied via LinkedIn and was interviewed in Sep 2024. There were 3 interview rounds.
Good knowledge of English Grammer and technical knowledge
I applied via Referral and was interviewed in Oct 2024. There were 3 interview rounds.
Sql, python, statistical questions
Daily work involves analyzing data, creating reports, and communicating findings to stakeholders.
Reviewing and cleaning data sets
Creating visualizations and dashboards
Conducting statistical analysis
Communicating insights to non-technical stakeholders
4 sql tasks on 3 tables. Joins, subqueries
Aptitude test has mathematics questions
I will provide additional training, support, and guidance to help the underperforming agent improve their skills and performance.
Offer one-on-one coaching sessions to identify areas of improvement
Provide additional resources and tools to help the agent succeed
Set clear goals and expectations for improvement
Monitor progress and provide regular feedback
Encourage open communication and address any concerns or challenges t...
I want to become a team lead to mentor and guide my team towards success.
Opportunity to mentor and guide team members
Desire to lead and inspire others
Ability to make strategic decisions for team success
It was English and maths
I failed to meet a project deadline due to poor time management.
I underestimated the amount of work required for the project.
I did not prioritize tasks effectively, leading to delays.
I did not communicate effectively with team members about progress and challenges.
I learned the importance of proper time management and communication for successful project completion.
I want to work at Revolut because of their innovative approach to financial services and their commitment to disrupting the industry.
I am impressed by Revolut's cutting-edge technology and digital banking solutions.
I am excited about the opportunity to be part of a fast-growing fintech company that is revolutionizing the way people manage their finances.
I admire Revolut's focus on providing affordable and convenient fi...
I appeared for an interview in Jun 2024.
Writing URLShortener or LoadBalancer in Java
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Some of the top questions asked at the Revolut interview -
The duration of Revolut interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 120 interview experiences
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based on 525 reviews
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