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Salesforce Escalation Manager Interview Questions and Answers

Updated 9 May 2022

Salesforce Escalation Manager Interview Experiences

1 interview found

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. How would you save attrition when a customer is not happy with product roadmap?
  • Ans. 

    To save attrition when a customer is not happy with the product roadmap, it is important to address their concerns and provide alternative solutions.

    • Listen to the customer's concerns and understand their specific issues with the product roadmap.

    • Offer personalized solutions or alternatives that align with the customer's needs and expectations.

    • Engage in open and transparent communication to build trust and demonstrate a ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Use STAR model to answer the questions

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I applied via Naukri.com and was interviewed in Mar 2018. There were 2 interview rounds.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Nature of the current job profile

General Tips: They call for walkin without provising detaila abput the the JD. Please go through the JD. If your profile does not match the requirement don't attend the interview, it is waste of your time. They will schedule to show the candidate footfall.
Skills: Communication, Body Language, Problem Solving, Leadership, Presentation Skills, Decision Making Skills
Duration: <1 week

Escalation Manager Interview Questions Asked at Other Companies

asked in Salesforce
Q1. How would you reduce attrition when a customer is not happy with ... read more
Q2. Do you have experience with SaaS-based products, APIs, and Splunk ... read more
asked in Splunk
Q3. Tell us about an escalation that you handled and how you were abl ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - Coding Test 

Some java and python codings.

Round 2 - Case Study 

Some case based questions.

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024, where I was asked the following questions.

  • Q1. Deputy manager ka kam hota hai ki all jimmedari company ke lena aur manage karna client aur customer product handling maintenance
  • Q2. Client election shape and all maintenance scales the election shape Deputy manager 10 safety product maintenantely including
  • Q3. Deputy manager Ek Jo company ka jo rules Banakar chalta hai company Ke Jo HR Ki Tarah matlab product and jimmedari company ke rules samajhna follow karna unke samajhdari se Chalna aur unke Rus Banakar Rakh...
  • Q4. Yes Deputy manager ka kam hota hai company ke rules ko follow karna aur client ke ment ko maintenance karna aur client election shift data analyse the product the discuss to you meeting Deputy manager
  • Q5. The product your were come company Deputy manager how to you apply for this is client election ship.d discuss to you meeting attends for the watching for maintenance

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok i am so good which looking for jobs Dupety manager company google
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Why you want to join ADP
  • Q2. How you manage conflicts at work
  • Q3. Situation based questions
  • Q4. Where do you see after 5 year

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be prepared before go for the interview. Communication is important
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Team management
Round 3 - One-on-one 

(1 Question)

  • Q1. QBR, diversity, shrinkage

Interview Preparation Tips

Interview preparation tips for other job seekers - After 2nd round feedback not received, interview was good, but feedback not received 4 month completed.

Salesforce HR Interview Questions

49 questions and answers

Q. Walk me through your resume.
Q. Why are you interested in this job?
Q. What are your reasons for wanting to join Salesforce and leave your current orga ... read more
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Jul 2024, where I was asked the following questions.

  • Q1. About my projects
  • Q2. About my overall experience
  • Q3. Team Handling experience
  • Ans. 

    I have extensive experience in team handling, focusing on collaboration, conflict resolution, and achieving collective goals.

    • Led a team of 10 in a project that improved operational efficiency by 20%.

    • Facilitated weekly meetings to ensure open communication and address any concerns.

    • Implemented a mentorship program that paired junior staff with experienced team members, enhancing skill development.

    • Successfully resolved a ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - ADP India private limited is a great company to work
Are these interview questions helpful?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself , work experience etc
  • Ans. 

    Experienced professional with a background in retail management and a proven track record of driving sales and leading teams.

    • Worked as a retail manager for 5+ years, overseeing daily operations and staff management

    • Successfully implemented sales strategies that resulted in a 20% increase in revenue

    • Led a team of 15 employees, providing training and support to ensure high performance

    • Strong communication and problem-solvin...

  • Answered by AI
  • Q2. How many years of leadership experience on paper
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Jun 2025, where I was asked the following questions.

  • Q1. Why I wanted to join ADP
  • Ans. 

    I admire ADP's commitment to innovation and employee development, making it an ideal place for my career growth and contribution.

    • ADP's reputation as a leader in payroll and HR solutions aligns with my passion for enhancing workplace efficiency.

    • The company's focus on technology and innovation excites me, as I have experience in implementing software solutions that improve processes.

    • I appreciate ADP's commitment to diver...

  • Answered by AI
  • Q2. About experience
  • Ans. 

    I have over five years of experience in management, focusing on team leadership, project coordination, and operational efficiency.

    • Led a team of 10 in a retail environment, increasing sales by 20% over one year.

    • Implemented a new inventory management system that reduced stock discrepancies by 30%.

    • Coordinated cross-departmental projects, improving communication and project delivery times by 15%.

    • Trained and mentored new em...

  • Answered by AI
  • Q3. About salary expectation
  • Ans. 

    I expect a competitive salary that reflects my skills, experience, and the industry standards for this role.

    • Research industry standards: For example, similar roles in our region typically offer between $60,000 and $80,000.

    • Consider my experience: With over 5 years in management, I believe a salary towards the higher end is justified.

    • Flexibility: I'm open to discussing a salary range that aligns with the company's budget...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Try other competitors rather than ADP
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What did you do in your previous org?
  • Q2. How did you help with hiring?

Interview Preparation Tips

Interview preparation tips for other job seekers - Do research on payroll fundamentals

Salesforce Interview FAQs

How many rounds are there in Salesforce Escalation Manager interview?
Salesforce interview process usually has 2 rounds. The most common rounds in the Salesforce interview process are Resume Shortlist and One-on-one Round.
How to prepare for Salesforce Escalation Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Salesforce. The most common topics and skills that interviewers at Salesforce expect are Project Management, Salesforce, Technical Support, Account Management and Continuous Improvement.

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Salesforce Escalation Manager Salary
based on 4 salaries
₹16.4 L/yr - ₹26 L/yr
166% more than the average Escalation Manager Salary in India
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