Vaxa Voice Interview Questions and Answers

Q1. What is a Customer Support?
Ans. 
Customer support is the assistance provided to customers before, during, and after a purchase.
• It involves addressing customer queries and concerns

• Providing technical assistance and troubleshooting

• Ensuring customer satisfaction and retention

• Examples include phone and email support, live chat, and self-help resources
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Q2. To provide technical assistance to customers about their product queries/ To resolve the queries of customers related to their products.
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Q3. What will you do if a customer is irritated by your answers
Ans. 
I will remain calm and try to understand the root cause of their irritation.
• Listen actively and empathetically to the customer's concerns

• Apologize for any inconvenience caused and assure them that you are there to help

• Offer solutions or alternatives to resolve the issue

• If necessary, escalate the issue to a higher authority

• Thank the customer for their patience and understanding
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Q4. To be polite and try to resolve the query. If not able to provide proper resolution, transfer the call to your senior for better resolution
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Q5. What will be your approach if customer is not listening to your resolutions?
Ans. 
If a customer isn't listening, I focus on empathy, clarity, and patience to ensure they feel heard and understood.
• Empathize: Acknowledge their feelings. For example, say, 'I understand this is frustrating for you.'

• Clarify: Restate their concerns to show understanding. For instance, 'So, you're saying that...'

• Simplify: Use simple language and avoid jargon. For example, instead of technical terms, say, 'Let me explain th...read more
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Q6. Candidate should try to convince the customer and should try to resolve the queries by seeing his/ her previous complaints if any
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Topics related to customer services like- what is support, what is inbound resolution, what is customer queries?