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Engaged Employer
IntouchCX
2.8
based on 2.1k Reviews
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Company Overview
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IntouchCX Reviews
Updated 24 Jun, 2025
Overall Rating
2.8/5
based on 2.1k reviews
22% below industry's average
know moreRating Distribution
5
578 (27.3%)
4
371 (17.5%)
3
336 (15.9%)
2
194 (9.2%)
1
640 (30.2%)
Category Ratings
2.7
Company Culture
2.7
Salary
2.7
Work-Life Balance
2.7
Skill Development
2.6
2.5
Job Security
2.4
Promotions
What employees say about IntouchCX?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
56% employees reported
Rotational Shift
65% employees reported
Flexible timing
48% employees reported
No travel
67% employees reported
View more detailed insights
Gender based rating
2.9
Rated by Women
654 reviews
2.8
Rated by Men
1.4k reviews
IntouchCX is rated
2.8 out of 5 stars on
AmbitionBox, based on 2.1k company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
... Read more
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Explore Reviews by Department
View All2.1k reviews found
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Likes: Dislikes:
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Dislikes
Likes: Good 2 way transportation Dislikes: No job security
No support
Graveyard shifts
Every talks about leaving the organisation
Bad work culture
Salary issues for many employees
Work Details
Work days: Rotational Shift (Flexible Timings)
IntouchCX Interview Questions
A Senior E Support Officer was asked 10mo agoQ. What is upselling and cross-selling?
A Customer Service Executive was asked 12mo agoQ. What do you know about BPO?
A Senior Analyst was asked 11mo agoQ. Explain short-term forecasting.
A Customer Service Associate was asked 5mo agoQ. What do you know about customer support?
An E Support Officer was asked 2mo agoQ. How would you troubleshoot a phone with a software issue?
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Read IntouchCX Reviews based on designations
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You are reading trusted reviews. Keep reading to find out more about IntouchCX.
Likes: There is no such thing to like in this company Dislikes: Here in intouchcx they will fire employees every day. I have also seen many ramdowns of process in intouchcx and they just move employees from one process to another and then fire from that process just in the name of pip and coaching.
Likes: I dont like anything but my friends are really good Dislikes: Worst experience
Work Details
Work policy: 2 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
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Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
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Work Details
Work days: Rotational Shift (Flexible Timings)
Likes: Some process have WFH Dislikes: Everything specially for some stupid people's
Work Details
Work policy: Some process have WFH rest wfo
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Likes: Nothing Dislikes: Everything is f*cked up at intouchcx hyderabad
Likes: Ntg Dislikes: No job security each and every sec we should work their with fear of loosing job. EASILY THEY WILL TERMINATE AN EMPLOYEE EVNEN THOUGH U MAINTAJN GOOD SCORE
Likes: Support learning communication skills
Dislikes: Overall good
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Jobs at IntouchCX
View AllIntouch cx Is Hiring For Business Analyst _Only Immediate Joiners
Hyderabad / Secunderabad
2 - 4 Yrs
Not Disclosed
IntouchCX - Executive - Customer Support - International Voice Process (1-7 yrs)
1 - 7 Yrs
Not Disclosed
People also ask about IntouchCX
Is IntouchCX a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.8 out of 5 from over 2.1k employee reviews, it's clear that most employees have a below average experience working at IntouchCX.
Company culture holds the highest rating at 2.7, while career growth is rated the lowest amongst all factors at 2.4.
Read reviews about
company culture
and
career growth
on AmbitionBox.
How does IntouchCX’s employee rating compare to the industry average?
IntouchCX's employee rating of 2.8 out of 5 is below the industry average of 3.6 out of 5 for companies within the BPO sector. This rating suggests that IntouchCX faces some challenges in employee satisfaction compared to its industry peers. It indicates that while IntouchCX performs relatively well, there may be specific areas where improvements could be made to better align with or exceed the industry standard.
Does IntouchCX pay their employees well?
According to AmbitionBox reviews, IntouchCX employees rate their salary and benefits at 2.7 out of 5, based on 2.1k reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX salaries
here
and to read reviews specifically about salary and benefits at IntouchCX,
click here
.
How is the work culture at IntouchCX?
Work culture at IntouchCX is rated 2.7 out of 5 by 2.1k employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX,
click here
.
How is the job security at IntouchCX?
Based on 2.1k reviews on AmbitionBox, IntouchCX employees rate job security at 2.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX,
click here
.
Is work from home available at IntouchCX?
According to AmbitionBox, 10% of IntouchCX employees work from home permanently, 56% work from the office, and 34% follow a hybrid model, based on 383 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance,
click here.
How do I get a job at IntouchCX?
To get a job at IntouchCX, start by browsing the current open positions
here
and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top IntouchCX interview questions and practice your responses to prepare thoroughly.
By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 2.1k IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 65% of employees reported the working days at In...IntouchCX Salaries in India
| E Support Officer 1.4k salaries |   Unlock₹1.5 L/yr - ₹5 L/yr |
| Senior E Support Officer 658 salaries | Unlock ₹1.9 L/yr - ₹4.9 L/yr |
| Senior Consultant 326 salaries | Unlock ₹3 L/yr - ₹5.6 L/yr |
| Quality Analyst 265 salaries | Unlock ₹1.4 L/yr - ₹6 L/yr |
| Team Lead 257 salaries | Unlock ₹3 L/yr - ₹9 L/yr |
Employee Benefits at IntouchCX
Office cab/shuttle
121 total responses
Free meal
8 total responses
Retirement benefits
2 total responses
International/On-site exposure
2 total responses
+13
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