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Teleperformance

3.9

based on 33k Reviews

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Teleperformance Senior Customer Service Representative Reviews

Updated 12 Jul, 2025

Category Ratings

3.1

Salary

2.9

Work-Life Balance

2.8

Skill Development

2.7

Work Satisfaction

2.6

Company Culture

2.6

Job Security

2.6

Promotions

What employees say about Teleperformance?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

72% employees reported

Flexible timing

51% employees reported

No travel

58% employees reported

View more detailed insights

Gender based rating

2.9

Rated by Women

23 reviews

2.9

Rated by Men

34 reviews

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Top Mentions in Teleperformance Senior Customer Service Representative Reviews

57 reviews found

Sort By: Popular

Senior Customer Service Representative in Indore

Full Time

Voice / Blended Department

3.0

updated on 04 Dec 2023

Likes

1-Salary is always received on time. 2-If you work on a festival, you will be compensated with a day of leave. 3-If you work on the national holidays like Republic Day (26 January), Independence Day (15 August), Gandhi Jayanti (2 October) extra amount will be given for that day. 4-Mediclaim policy is provided by the employer after deducting small amount.

Dislikes

1-The work pressure is very high, A Negative work environment, Working Hours longer than usual. 2-The company does not give any kind of bonus and rewards on the festivals. 3-A very complex appraisal policy. 4-No Session or activities conduct by the (EC) to the employees for their mental health. 5-Lunch break will not given as per you wish, you have to take the lunch break as per the strict schedule or supervisor. 6-Managers are more focused on office politics than work. 7-A favorite employee is given preference over a capable employee, You will get promotion only if you are the manager's favorite, this is the reason why capable employees are not able to get promotion here. 8-Higher level never like to hear ''NO'' from you here, For ex. if you have a holiday and if an employee takes leave without informing to your team leader, then you will have to work in his place even on you holiday. 9-You are not given any exception even if you are ill, and the employee care (EC) only listen to the superiors here, agents are hardly supported. 10-There is no transparency in the HR policy, agents will always get threats of being terminate from work in the name of policy. 11-Higher level put pressure on you to meet (KPI) targets and force you to do unethical activities, due to which your job will always be at risk. 12-You will not get any technical help from the IT staff, it is the supervisors who take the decisions and terminate employees. 13-Many times there has been a delay in marking attendance by the managers, due to which the employee has to suffer financially....Read More

Work Details

Work policy: Depend on the managers mood.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Jaipur

Full Time

Back Office Department

5.0

updated on 24 Jun 2025

Likes

Teleperformance is great organization to work with.

Dislikes

Management is very good and excellent

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

What people are saying about Teleperformance

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sparklingfettuccine

20h

currently not working

OS AMR FOR APPLE CLIENT

I wanted to know that any of you working in teleperformance or worked in teleperformance for OS AMR LOB for apple client and what were the work days where it 5 working days or 5.5 working ... read more

Got a question about Teleperformance?Ask anonymously on communities.

Senior Customer Service Representative in New Delhi

Full Time

Operations Department

1.0

updated on 30 Jan 2025

Likes

Clients are good and associated with well known brands

Dislikes

Everything/ management policy transparency, even work systems are not hygienic and always i mean most of the times dirty restrooms

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Representative in Mumbai

Full Time

Non Voice Department

3.0

updated on 23 Jan 2025

Likes

Friendly coworkers who help when needed Regular appreciation for good work Modern cafeteria with decent food options Transport facility for late shifts makes it so easy to work here. The environment here is fantastic. They focus on your development with frequent training and clear career paths. I've gained a lot of knowledge since I started

Dislikes

It is a very employee centric company. The company pays less salary to the employee Need more priorities and comp.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Read Teleperformance Senior Customer Service Representative Reviews based on locations

Senior Customer Service Representative in Mohali

Full Time

Production & Manufacturing - Other Department

2.0

updated on 14 Mar 2025

Dislikes

Work Details

Work policy: Na

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Representative in Mumbai

Full Time

Voice / Blended Department

4.0

updated on 29 Nov 2024

Likes

Very friendly culture

Dislikes

You need to pass the assesment otherwise you'll be kicked

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Full Time

Non Voice Department

5.0

updated on 01 Aug 2024

Likes

Very good place to enhance my skills and knowledge Peacefully workplace atmosphere

Dislikes

Nothing

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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HQ - Paris, France

BPO

50k-1 Lakh Employees (India)

IT Services & Consulting

Software Product

People also ask about Teleperformance's Senior Customer Service Representatives

Is Teleperformance a good place to work for Senior Customer Service Representatives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 57 employee reviews, it's clear that most senior customer service representatives have a below average experience working at Teleperformance. Salary & Benefits holds the highest rating at 3.1, while company culture is rated the lowest amongst all factors at 2.6. Read reviews about salary & benefits and on AmbitionBox.

Does Teleperformance pay their Senior Customer Service Representatives well?

According to AmbitionBox reviews, Teleperformance senior customer service representatives rate their salary and benefits at 3.1 out of 5, based on 57 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Teleperformance's senior customer service representatives salaries here and to read reviews specifically about salary and benefits at Teleperformance for senior customer service representatives, click here .

How is the work culture at Teleperformance for Senior Customer Service Representatives?

Work culture at Teleperformance for senior customer service representatives is rated 2.6 out of 5 by 57 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.

How is the job security at Teleperformance for Senior Customer Service Representatives?

Based on 57 reviews on AmbitionBox, Teleperformance's senior customer service representatives rate job security at 2.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Teleperformance. To read reviews about job security at Teleperformance for senior customer service representatives, click here .

Teleperformance Senior Customer Service Representative Reviews by Locations

Teleperformance Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 57 Teleperformance reviews submitted by Teleperformance employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Teleperformance is the right company for you. 72% of employees reported the wo...