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Accenture Banking Operations Manager Interview Questions and Answers

Updated 29 May 2025

Accenture Banking Operations Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. What do you understand by banking operations?
  • Ans. 

    Banking operations encompass the processes and activities that support the functioning of a bank's services and products.

    • Transaction processing: Handling deposits, withdrawals, and transfers efficiently.

    • Customer service: Assisting clients with inquiries and resolving issues.

    • Risk management: Identifying and mitigating financial risks associated with banking activities.

    • Compliance: Ensuring adherence to regulations and la...

  • Answered by AI
  • Q2. What are the different types of accounts offered by banks?
  • Ans. 

    Banks offer various account types to meet different financial needs, including savings, checking, and investment accounts.

    • Savings Account: Ideal for saving money with interest, e.g., a regular savings account.

    • Checking Account: Used for daily transactions, e.g., a standard checking account.

    • Fixed Deposit Account: Offers higher interest rates for locked-in funds, e.g., a 1-year FD.

    • Recurring Deposit Account: Encourages reg...

  • Answered by AI
  • Q3. What is the role of a bank operations officer?
  • Ans. 

    A bank operations officer oversees daily banking activities, ensuring efficiency, compliance, and customer satisfaction.

    • Manage daily operations: Oversee transaction processing, account management, and customer service.

    • Ensure compliance: Implement policies to adhere to banking regulations and internal controls.

    • Optimize processes: Identify areas for improvement in workflows to enhance efficiency, such as automating manua...

  • Answered by AI
  • Q4. How would you handle a customer complaint about a failed transaction
  • Ans. 

    I would address the complaint with empathy, investigate the issue, and provide a timely resolution to restore customer trust.

    • Listen actively to the customer's concerns to understand their perspective.

    • Apologize for the inconvenience caused and assure them that their issue is important.

    • Investigate the transaction details thoroughly to identify the root cause.

    • Communicate clearly with the customer about the findings and th...

  • Answered by AI
  • Q5. What are the key steps involved in clearing a cheque?
  • Ans. 

    A customer pays for their goods using a check. The check is presented to the business.

  • Answered Anonymously
  • Q6. What is reconciliation in banking?

Interview Preparation Tips

Interview preparation tips for other job seekers - Identify your strengths and interests. Choose a field or role that aligns with your skills and goals.

Interview questions from similar companies

I applied via Walk-in and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do you do in your current role and organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest. Don't stress be relaxed. Brush up basic accounting questions

Banking Operations Manager Interview Questions Asked at Other Companies

asked in Accenture
Q1. How would you handle a customer complaint about a failed transact ... read more
asked in Accenture
Q2. What are the different types of accounts offered by banks?
asked in Accenture
Q3. What are the key steps involved in clearing a cheque?
asked in HDFC Bank
Q4. What is your reason for switching companies?
asked in Accenture
Q5. What is the role of a bank operations officer?

I appeared for an interview in Apr 2017.

Interview Preparation Tips

Skills: Accounting, Intercompany, Fixed asset, Reconcilation, Financial Analysis

Interview Questionnaire 

1 Question

  • Q1. Technical experience
  • Ans. 

    I have extensive technical experience in project management, data analysis, and software development across various industries.

    • Managed a team of developers to deliver a web application, improving user engagement by 30%.

    • Conducted data analysis using Python and SQL to identify trends, leading to a 15% increase in operational efficiency.

    • Implemented Agile methodologies in project management, resulting in a 25% reduction in...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Aptitude and reasoning

What people are saying about Accenture

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a cyber security analyst
5d
Disappointed with the Candidate Experience at Accenture
I recently interviewed at Accenture for a Security Architect role. I cleared two rounds of technical interviews and was later told by the HR (verbally) that I was selected and that my offer letter would be released soon. Based on that confirmation, I submitted all required documents and waited patiently for nearly a month. Despite following up multiple times, there was no proper communication or update. My application status remained “Active” on the portal the entire time. Eventually, I received a rejection email with no explanation, feedback, or context, despite being verbally told that I was selected. it’s disappointing when a candidate is given verbal assurance and kept waiting without clarity. I expected more transparent from a company of Accenture’s reputation. If anyone from Accenture here could help me understand what might have happened or possibly refer me for any similar openings in the Security Architect / Data Encryption/ key management, I’d be genuinely grateful.
Got a question about Accenture?
Ask anonymously on communities.

Interview Questionnaire 

2 Questions

  • Q1. Tell us about your yourself? Requirements of your job?
  • Ans. 

    I am a dedicated and experienced professional with strong leadership skills and a passion for driving team success.

    • Experience in managing teams and achieving targets

    • Strong communication and interpersonal skills

    • Ability to analyze data and make strategic decisions

    • Knowledge of industry trends and best practices

    • Proven track record of problem-solving and conflict resolution

  • Answered by AI
  • Q2. What is the best you can do for us?
  • Ans. 

    I can bring strong leadership skills, strategic thinking, and a proven track record of driving results to the team.

    • Demonstrate my ability to lead and motivate a team towards achieving goals

    • Utilize my strategic thinking to identify opportunities for growth and improvement

    • Leverage my past successes in driving results and exceeding targets

  • Answered by AI

I applied via Naukri.com and was interviewed in Nov 2017. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How much is the length of all India roads
  • Ans. 

    The length of all India roads is approximately 5.5 million kilometers.

    • The total length of all India roads is estimated to be around 5.5 million kilometers.

    • India has one of the largest road networks in the world.

    • The road network in India includes national highways, state highways, district roads, and village roads.

    • The length of national highways alone is over 100,000 kilometers.

    • The road infrastructure plays a crucial ro...

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Experience

General Tips: Be specific and attentive
Skills: Analytical Skills, Leadership
Duration: <1 week

Accenture HR Interview Questions

1.3k questions and answers

Q. Can you explain your past experiences and how you can contribute to the org ... read more
Q. Which company conducted your interview?
Q. Where do you envision yourself in the next three years?

I applied via Recruitment Consultant

Interview Preparation Tips

General Tips: Had to follow up with HR to remind them that I was interviewed that’s when Hr writes to operations manager to get the feedback.
After multiple follow ups HR gave the offer letter and forgot to delete trail mail.
It was approved by operations manager almost 3 weeks ago
Skills: Communication, Analytical Skills, Leadership, Decision Making Skills
Duration: 1-3 Months
Are these interview questions helpful?

I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Ratio analysis, credit analysis , case study

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be prepare with finance and accounting basics, credit analysis

I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical questions on inventory procees

Interview Preparation Tips

Interview preparation tips for other job seekers - As I already worked in inventory team in previous company, was able to answer all technical questions.

Interview Questionnaire 

3 Questions

  • Q1. Your journey in IBM and most difficult time over there?
  • Ans. 

    I joined IBM as a fresh graduate and faced challenges adapting to the corporate environment.

    • Transitioning from a student to a professional was difficult

    • Learning to navigate the corporate culture and hierarchy was a challenge

    • Managing workload and expectations in a fast-paced environment was tough

    • Dealing with difficult clients or projects tested my problem-solving skills

  • Answered by AI
  • Q2. Your weakness and strength??
  • Ans. 

    My weakness is that I can be overly critical of myself, but my strength is my ability to adapt quickly to new situations.

    • Weakness: tend to be overly critical of myself

    • Strength: ability to adapt quickly to new situations

  • Answered by AI
  • Q3. What if employee is not happy with your management,what will you do to motivate me??
  • Ans. 

    To motivate an unhappy employee, I would engage in open communication, provide support, and recognize their contributions.

    • Initiate a one-on-one conversation to understand their concerns and feelings.

    • Offer constructive feedback and set achievable goals to help them improve.

    • Recognize their achievements publicly to boost their confidence.

    • Provide opportunities for professional development, such as training or mentorship.

    • En...

  • Answered by AI

Accenture Interview FAQs

How to prepare for Accenture Banking Operations Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Anti Money Laundering, Banking Operations, Risk Management, Performance Management and Banking Software.
What are the top questions asked in Accenture Banking Operations Manager interview?

Some of the top questions asked at the Accenture Banking Operations Manager interview -

  1. What are the different types of accounts offered by ban...read more
  2. How would you handle a customer complaint about a failed transact...read more
  3. What are the key steps involved in clearing a cheq...read more

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