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BigBasket Customer Service Representative Interview Questions and Answers

Updated 8 Nov 2023

BigBasket Customer Service Representative Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic analytics and logical reasoning

Round 2 - HR 

(1 Question)

  • Q1. Expected CTC and previous experience
Round 3 - One-on-one 

(1 Question)

  • Q1. Situational based questions, previous experience, salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - It's an easy process, just work on the communication

Top trending discussions

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Interview Hub
1w (edited)
anshitanegi
·
ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Interview questions from similar companies

I applied via Approached by Company and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant test 

(1 Question)

  • Q1. Versant test which includes grammar test, sentence reconstruction, email writing, sentence repeat, sentence build, reading.

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic grammar should be cleared. Writing words must be 150 words.

Customer Service Representative Interview Questions Asked at Other Companies

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Q5. How are technological features advancing?

I applied via Recruitment Consultant and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Versant test

Interview Preparation Tips

Interview preparation tips for other job seekers - Should prepare for versant test

I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About online shopping

Interview Preparation Tips

Interview preparation tips for other job seekers - They check whether you are fluent in english and hindi
Versant test

Interview Questionnaire 

6 Questions

  • Q1. First HR round is all about your background and basic information about you and what you know about Amazon.
  • Q2. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic individual with a passion for helping others.

    • I have a background in customer service, where I have honed my communication and problem-solving skills.

    • I am a good listener and strive to understand the needs of customers in order to provide effective solutions.

    • I am a team player and enjoy collaborating with colleagues to ensure the best possible outcomes for customers.

  • Answered by AI
  • Q3. Why do you want to join us?
  • Ans. 

    I am passionate about providing excellent customer service and believe in the values of your company.

    • I have a strong background in customer service and enjoy helping others

    • I admire the company's commitment to customer satisfaction and want to be a part of that

    • I believe in the company's mission and values and want to contribute to its success

  • Answered by AI
  • Q4. What do you know about Amazon?
  • Ans. 

    Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

    • Founded by Jeff Bezos in 1994 as an online bookstore

    • Expanded to sell a wide variety of products and services

    • Offers Amazon Prime subscription service for fast shipping and streaming content

    • Owns subsidiaries like Whole Foods Market and Twitch

    • Developed popular devices like Kindle e-reade...

  • Answered by AI
  • Q5. Your education
  • Ans. 

    Bachelor's degree in Business Administration

    • Graduated from XYZ University in 2018

    • Took courses in marketing, finance, and management

    • Completed a senior project on consumer behavior analysis

  • Answered by AI
  • Q6. This is the final round. You'll be asked about your background, education qualification, Why do you want to join company and what you know about it. How will you react in the circumstances. Like when you ...

Interview Preparation Tips

Round: Test
Experience: The test is conducted to check your English language skills.

The questions are like
fill in the blanks
complete the sentences
find the correct word
within the given time.

Sometimes you get a passage and then questions about that.

In the end you have to write an e-mail. (Subject of the email is provided)


General Tips: It doesn't really matter if you know the subject thoroughly because nobody knows everything.
You've to show that you're willing to work with them.
Your body gestures and the way you behave.
Remember that you're observed (under CCTV) even when you're waiting outside.
So be professional and act accordingly.

I applied via Shine and was interviewed in Jul 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic Accent, Grammar oriented our process.
  • Q2. Email writing
  • Q3. Fluency and flexible

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare before the interview gives you a positive result.

BigBasket HR Interview Questions

93 questions and answers

Q. Could you elaborate on your achievements in relation to the company's targe ... read more
Q. What are your expectations?
Q. Are you concerned about your salary after working here for three months?

I applied via Naukri.com and was interviewed in Jan 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. All about customer's queries and how we will be able to to solve them.

Interview Preparation Tips

Interview preparation tips for other job seekers - None
Are these interview questions helpful?

I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Different types of grammer
  • Ans. 

    Different types of grammar

    • There are four main types of grammar: descriptive, prescriptive, generative, and transformational.

    • Descriptive grammar describes how a language is actually used by native speakers.

    • Prescriptive grammar provides rules and guidelines for how a language should be used.

    • Generative grammar focuses on the underlying structure and rules of a language.

    • Transformational grammar studies how sentences can be...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Needs to decrease the rounds of interview

Interview Questionnaire 

1 Question

  • Q1. If I were hired for the position, would I be going through any training prior to actually starting the work?

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Difference between empathy and sympathy
  • Q2. What is inbound and outbound calls
  • Q3. Speak on a topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident whatever you say.

BigBasket Interview FAQs

How many rounds are there in BigBasket Customer Service Representative interview?
BigBasket interview process usually has 4 rounds. The most common rounds in the BigBasket interview process are Resume Shortlist, Aptitude Test and HR.

Tell us how to improve this page.

Overall Interview Experience Rating

3/5

based on 1 interview experience

Difficulty level

Easy 100%

Duration

Less than 2 weeks 100%
View more
Join BigBasket India's largest online supermarket
BigBasket Customer Service Representative Salary
based on 12 salaries
₹1.8 L/yr - ₹3.3 L/yr
20% less than the average Customer Service Representative Salary in India
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based on 3 reviews

4.9/5

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4.5

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4.8

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4.9

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