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Firstsource Solutions C.S.A Interview Questions and Answers

Updated 21 Sep 2024

Firstsource Solutions C.S.A Interview Experiences

10 interviews found

C.S.A Interview Questions & Answers

user image Priyanka

posted on 23 Apr 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Apr 2023. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self Introduction
Round 2 - Aptitude Test 

General aptitude questions

Round 3 - Technical 

(1 Question)

  • Q1. Basic Computer knowledge questions
Round 4 - Behavioral 

(2 Questions)

  • Q1. What do you know about Insurance ?
  • Q2. What is BPO? Why do you want this job
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies delegate specific tasks to external service providers.

    • BPO allows companies to focus on core activities while outsourcing non-core functions.

    • Examples of BPO services include customer support, data entry, and payroll processing.

    • It can lead to cost savings, improved efficiency, and access to specialized skills.

    • I am interested in this job because it offers opport...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Face the Interview confidently

C.S.A Interview Questions & Answers

user image Anonymous

posted on 25 Jul 2022

I applied via Job Fair

Round 1 - Aptitude Test 

Aptitude text was too difficult for freshers need to make it bit esay

Round 2 - Technical 

(1 Question)

  • Q1. Technically how we can make one process moving forward to automation.
  • Ans. 

    To make a process move forward to automation, we need to identify the repetitive tasks and create a plan to automate them.

    • Identify the repetitive tasks in the process

    • Evaluate the feasibility of automating those tasks

    • Create a plan to automate the tasks

    • Implement the automation plan

    • Test and refine the automation process

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. How do you see your next 5 years in your selected company
  • Ans. 

    In five years, I envision myself as a key contributor, leading projects and mentoring new team members to drive success.

    • I aim to take on leadership roles, guiding projects that align with the company's vision.

    • I plan to enhance my skills through continuous learning, such as obtaining relevant certifications.

    • I see myself mentoring new hires, sharing knowledge to foster a collaborative environment.

    • I hope to contribute to ...

  • Answered by AI
Round 4 - Behavioral 

(5 Questions)

  • Q1. Need to ask about interviewers self introduction
  • Q2. About their family affection and background
  • Q3. Just need to test employees ability to work
  • Q4. And need to know how much that employee interested to work with our organization
  • Q5. Ask about apportunity

Interview Preparation Tips

Interview preparation tips for other job seekers - Love your company love your work then only you will deffinetly get a great future with you respective company.
Thank you !!

Skills evaluated in this interview

C.S.A Interview Questions Asked at Other Companies

Q1. How would you handle an unhappy customer who is continuously abus ... read more
Q2. If a customer is irate, how would you convert this situation into ... read more
Q3. What qualities should a customer service executive have?
Q4. What is the difference between a customer service agent and a cus ... read more
Q5. Technically, how can we automate a process?

C.S.A Interview Questions & Answers

user image Anonymous

posted on 26 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I appeared for an interview in Jul 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Behavioral 

(4 Questions)

  • Q1. Self interdiction and work experience
  • Q2. Self interdiction my study qualifications
  • Q3. Work experience and working gap
  • Q4. About slaray expected salary
Round 3 - Typing Test 

(1 Question)

  • Q1. Typing speed 30 above

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills and

C.S.A Interview Questions & Answers

user image Rubina Shaikh

posted on 3 Dec 2022

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself...
  • Ans. Yes.. My name is and my qualification is i am graduate.. I have ecperience as a tele caller
  • Answered by Rubina Shaikh
Round 3 - One-on-one 

(3 Questions)

  • Q1. Share your experience in life and how you handle it
  • Q2. What is your hobbies share it
  • Ans. My hobbies is to explaning and reading
  • Answered by Rubina Shaikh
  • Q3. Share your bad experience on you life and situation
  • Ans. Make it easy at ecery situation don't do rude behaviour with your love ones
  • Answered by Rubina Shaikh

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak as more as you can and don't panic... Be fully prepared before going

C.S.A Interview Questions & Answers

user image Anonymous

posted on 14 Jun 2022

I applied via Naukri.com and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(15 Questions)

  • Q1. Tell me about yourself,experience,qualification, ? Ans: Answer in full sentence .with loud and ckear voice confidently
  • Ans. Start from My name is _ I have done my (_qualification )like B.A, MBA,etc on _ year I had experience of _ years in a company name_ as a _ (position).............. ............
  • Answered Anonymously
  • Q2. What do you know about this company? Ans: Read briefly about that particular company
  • Q3. Amcat test,versant test.all online.
  • Q4. Do you aware of your roles and responsibilities?
  • Q5. Why should i hire you?
  • Q6. Tell me about your weakness?
  • Q7. Tell me about your strength?
  • Q8. Why do you want to work with us?
  • Q9. Where you want to see yourself in next 5 year?
  • Q10. What is your great achievement?
  • Q11. Tell me about your native?
  • Q12. What are the skill you know?
  • Q13. What are your hobbies in life?
  • Q14. Tell me about,how you handle customer on call ?
  • Q15. How you will help me to grow our company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident .and have courage to face any situation or questions,always read lityle bit about the company . and have little bit attitude,just go on speaking until you get tired. thats it to every interview.

What are the roles & responsibilities of a C.S.A at Firstsource Solutions?

Customer Support

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer issues in a timely manner
  • Provide accurate information about products or services

Read full roles & responsibilities

C.S.A Interview Questions & Answers

user image Anonymous

posted on 8 Oct 2022

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Normal test as per designations

Round 2 - HR 

(4 Questions)

  • Q1. What is BPO & why are you want to join FSL
  • Ans. 

    BPO stands for Business Process Outsourcing. I want to join FSL because of its reputation for providing excellent customer service.

    • BPO involves contracting a third-party provider to handle specific business processes, such as customer service or back-office tasks.

    • FSL is known for its high-quality customer service and efficient handling of client needs.

    • Joining FSL would provide me with the opportunity to work in a reput...

  • Answered by AI
  • Q2. Tell me something about yourself
  • Q3. Family background relatedquestions
  • Q4. What is your qualification

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills

Firstsource Solutions HR Interview Questions

93 questions and answers

Q. What motivates you to seek employment at Firstsource?
Q. Why do you want to join Firstsource Solutions?
Q. What is the importance of having a job?

C.S.A Interview Questions & Answers

user image Pradeep Thiyagarajan

posted on 27 Apr 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. GO through your Resume.
  • Q2. Tell me about your schooling
Round 3 - Aptitude Test 

Typing test Min 20-25 WPM

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are a fresher definitely, Have a nice Work culture
Are these interview questions helpful?

C.S.A Interview Questions & Answers

user image Anonymous

posted on 20 Aug 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Asking about bpo and data entry

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep trying and attend more interviews then get a perfect job. This is my opinion

C.S.A Interview Questions & Answers

user image Anonymous

posted on 6 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Self about yourself and family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Translate English to Hindi and system knowledge with typing speed minimum 20% with 90 accuracy.
Then aptitude test and join company.

C.S.A Interview Questions & Answers

user image Priya Suguna

posted on 12 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
  • Q2. What are your salary expectations?
  • Q3. What is your family background?
  • Q4. Where do you see yourself in 5 years?
  • Q5. Tell me about yourself.
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak bold, clearly and fluently

Top trending discussions

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Interview Hub
6d (edited)
anshitanegi
·
ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions C.S.A interview?
Firstsource Solutions interview process usually has 2-3 rounds. The most common rounds in the Firstsource Solutions interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Firstsource Solutions C.S.A interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Experience, BPO, CSA, csa and Back Office.
What are the top questions asked in Firstsource Solutions C.S.A interview?

Some of the top questions asked at the Firstsource Solutions C.S.A interview -

  1. Technically how we can make one process moving forward to automati...read more
  2. What do you know about Insuranc...read more
  3. Basic Computer knowledge questi...read more
What are the most common questions asked in Firstsource Solutions C.S.A HR round?

The most common HR questions asked in Firstsource Solutions C.S.A interview are -

  1. Where do you see yourself in 5 yea...read more
  2. What are your salary expectatio...read more
  3. What is your family backgrou...read more

Tell us how to improve this page.

Overall Interview Experience Rating

4.2/5

based on 5 interview experiences

Difficulty level

Easy 25%
Moderate 75%

Duration

Less than 2 weeks 50%
2-4 weeks 25%
More than 8 weeks 25%
View more

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Firstsource Solutions C.S.A Salary
based on 229 salaries
₹1.5 L/yr - ₹4.5 L/yr
13% more than the average C.S.A Salary in India
View more details

Firstsource Solutions C.S.A Reviews and Ratings

based on 103 reviews

4.1/5

Rating in categories

3.8

Skill development

4.1

Work-life balance

3.5

Salary

4.2

Job security

4.0

Company culture

3.2

Promotions

3.9

Work satisfaction

Explore 103 Reviews and Ratings
CSA

Bangalore / Bengaluru

0-4 Yrs

Not Disclosed

CSA

Hyderabad / Secunderabad

0-4 Yrs

Not Disclosed

CSA

Bangalore / Bengaluru

1-6 Yrs

Not Disclosed

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