Firstsource Solutions Customer Service Executive Interview Questions and Answers

Yes, I have previous experience in customer service roles, where I developed strong communication and problem-solving skills.

• Worked as a customer service representative at XYZ Company for 2 years, handling inquiries and resolving issues.

• Managed customer complaints effectively, achieving a 95% satisfaction rate.

• Trained new staff on customer service protocols and best practices.

• Utilized CRM software to track customer int...read more

Refunds return money for returned products, while credits provide future purchase value without cash return.

• A refund is a direct return of money to the customer after a product is returned.

• A credit is an amount applied to a customer's account for future purchases.

• Example of a refund: A customer returns a defective item and receives their money back.

• Example of a credit: A customer receives store credit after returning a...read more

I do not plan to take any leave in the next 6 months, as I am committed to my role and responsibilities.

• I have no personal commitments that would require me to take leave.

• I am focused on building my skills and contributing to the team.

• I believe consistency is key in customer service roles.

I am looking for a competitive salary that reflects my skills and experience, while also aligning with industry standards.

• Based on my research, the average salary for this role in our region is between $40,000 and $50,000.

• I believe my experience in customer service, including handling difficult situations, adds value to my candidacy.

• I am open to discussing a salary that reflects my qualifications and the responsibiliti...read more