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Firstsource Solutions Senior Customer Service Associate Interview Questions and Answers
6 Interview questions
I am open to relocating or traveling for the role, as I believe it enhances my ability to serve customers effectively.
I have previously relocated for a job, which helped me gain valuable experience in a new market.
Traveling for training or team-building activities can improve collaboration and service quality.
I understand that some customer service roles may require on-site support in different locations.
Our service enhances customer satisfaction through personalized support and efficient problem resolution.
24/7 availability ensures customers can reach us anytime, like a late-night tech issue resolved promptly.
Personalized interactions build rapport, such as remembering a customer's previous concerns for tailored solutions.
Proactive follow-ups demonstrate commitment, like checking in after a service issue to ensur...
A BPO (Business Process Outsourcing) is a company that contracts specific business tasks to a third-party service provider.
BPOs handle tasks such as customer service, technical support, data entry, and back-office operations for other companies.
They help businesses save costs by outsourcing non-core functions to specialized service providers.
Examples of BPO companies include Accenture, Convergys, and Teleperforman...
Good customer service involves meeting customer needs, being responsive, and providing a positive experience.
Listening to customer needs and addressing them promptly
Being polite, friendly, and professional in all interactions
Going above and beyond to exceed customer expectations
Resolving issues efficiently and effectively
Following up to ensure customer satisfaction
Typing speed assessment is crucial for customer service roles, ensuring efficiency in communication and documentation.
Typing speed is measured in words per minute (WPM). For example, a speed of 60 WPM means you can type 60 words in a minute.
Accuracy is equally important; a high speed with low accuracy can lead to errors in customer communication.
Practicing with online typing tests can help improve both speed and a...
Yes, I know numbers in Hindi.
I am fluent in Hindi and can easily understand and communicate numbers in Hindi.
I can count from 1 to 100 in Hindi.
I am familiar with the Hindi number system and can assist customers in Hindi if needed.
Firstsource Solutions HR Interview Questions
Firstsource Solutions Senior Customer Service Associate Interview Experiences
12 interviews found
Anonymous
Selected
I appeared for an interview before Aug 2024, where I was asked the following questions.
- Q1. Tell me about Yourself
- Ans.
Experienced customer service professional with a passion for helping others and a proven track record in resolving complex issues.
Over 5 years of experience in customer service roles, consistently exceeding performance metrics.
Skilled in conflict resolution, having successfully de-escalated numerous customer complaints through active listening and empathy.
Proficient in using CRM software to track customer interactions ...
- Q2. Are you willing to relocate or travel?
- Ans.
I am open to relocating or traveling for the role, as I believe it enhances my ability to serve customers effectively.
I have previously relocated for a job, which helped me gain valuable experience in a new market.
Traveling for training or team-building activities can improve collaboration and service quality.
I understand that some customer service roles may require on-site support in different locations.
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Job description if previous role
Accent assessment & English grammar
Live chat or call discussion
(2 Questions)
- Q1. Self introduction
- Q2. Process related and job description
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What motivates you to want to join this organization?
- Q2. Can you attempt to sell me this service?
- Ans.
Our service enhances customer satisfaction through personalized support and efficient problem resolution.
24/7 availability ensures customers can reach us anytime, like a late-night tech issue resolved promptly.
Personalized interactions build rapport, such as remembering a customer's previous concerns for tailored solutions.
Proactive follow-ups demonstrate commitment, like checking in after a service issue to ensure sat...
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. Personal life last work experience overall skills
Need to write on given topic about 400 words in 30 minutes or 40 minutes I guess.
(2 Questions)
- Q1. Personal life professional life experience how to deal with problems general topic on life. Hobbies
- Q2. He is one the coolest operations manager I'm working with first one was at ICICI Lombard. Humble guy down to earth. More focused on lady's 😜 Overall made me comfortable in interview. Took some gap to an...
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Aug 2023. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. Tell me about your professional experience
- Q3. Why did you leave your previous company?
Interview Preparation Tips
Selected
I appeared for an interview before Apr 2024, where I was asked the following questions.
- Q1. Tell me about yourself
- Q2. What are your strengths and weakness?
Interview Preparation Tips
I appeared for an interview before Jan 2024.
(1 Question)
- Q1. Anatomy and physiology
Selected
I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(4 Questions)
- Q1. OPS Round test with a manager
- Q2. Tell about yourself
- Q3. What is a BPO
- Ans.
A BPO (Business Process Outsourcing) is a company that contracts specific business tasks to a third-party service provider.
BPOs handle tasks such as customer service, technical support, data entry, and back-office operations for other companies.
They help businesses save costs by outsourcing non-core functions to specialized service providers.
Examples of BPO companies include Accenture, Convergys, and Teleperformance.
- Q4. What is good customer service
- Ans.
Good customer service involves meeting customer needs, being responsive, and providing a positive experience.
Listening to customer needs and addressing them promptly
Being polite, friendly, and professional in all interactions
Going above and beyond to exceed customer expectations
Resolving issues efficiently and effectively
Following up to ensure customer satisfaction
I applied via Recruitment Consulltant and was interviewed in Oct 2021. There were 3 interview rounds.
(3 Questions)
- Q1. What are your salary expectations?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
(1 Question)
- Q1. Ops round with the manager
Interview Preparation Tips
Senior Customer Service Associate Interview Questions & Answers
pranita gajbhiye
posted on 13 Nov 2022
I applied via Walk-in and was interviewed before Nov 2021. There were 5 interview rounds.
They take 2 sets of aptitude test regarding voice process.
1. Knowledge of BPO and communication skills with customer.
2. English grammar and communication skills.
(3 Questions)
- Q1. Tell me about yourself in English?
- Ans. Give your introduction in English language.
- Q2. Tell me about yourself in Hindi?
- Ans. Give your introduction in Hindi language.
- Q3. Do you know numbers in Hindi?
- Ans.
Yes, I know numbers in Hindi.
I am fluent in Hindi and can easily understand and communicate numbers in Hindi.
I can count from 1 to 100 in Hindi.
I am familiar with the Hindi number system and can assist customers in Hindi if needed.
(1 Question)
- Q1. They give a paragraph on computer to check my typing speed.
- Ans. Typing speed must have atleast 20 words per second.
(4 Questions)
- Q1. Where you stay in Bangalore?
- Q2. Why we hire you for this post?
- Ans. Tell your communication skills are very good which this post need the most and how you can manage your post.
- Q3. Can you daily travel and come to the office without any leave?
- Ans. Yes, I will.
- Q4. What's your salary expectations?
- Ans. I am flexible with the company policy.
Interview Preparation Tips
- All questions related BPO
- Hindi numbers
- English grammar
- Typing practice
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Firstsource Solutions Interview FAQs
The duration of Firstsource Solutions Senior Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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