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Freshworks Interview Questions and Answers

Updated 25 Jun 2025
Popular Designations

109 Interview questions

An Onboarding Specialist was asked
Q. Choose a product from Freshworks and explain its features.
Ans. 

Freshdesk - Customer Support Software

  • Omnichannel support for email, phone, chat, social media

  • Automated ticket routing and prioritization

  • Knowledge base for self-service support

  • SLA management and reporting

  • Integrations with other tools like CRM and project management

  • Mobile app for agents and customers

View all Onboarding Specialist interview questions
A Senior Business Development Manager was asked
Q. How can a business grow during a pandemic?
Ans. 

To grow business in pandemic, focus on digital transformation, adapt to changing customer needs, and explore new markets.

  • Invest in digital marketing and e-commerce platforms

  • Offer flexible payment and delivery options

  • Develop new products or services that cater to pandemic-related needs

  • Explore new markets or partnerships

  • Prioritize customer communication and support

  • Optimize supply chain and operations for efficiency

  • C...

View all Senior Business Development Manager interview questions
A Senior Business Development Manager was asked
Q. Remote working is the trend - how does this affect customer relations?
Ans. 

Remote working can positively impact customer relations by providing flexibility, accessibility, and personalized communication.

  • Remote working allows for more flexibility in scheduling meetings and calls with customers

  • It also allows for easier accessibility to customers in different time zones or locations

  • Personalized communication can be achieved through video conferencing and screen sharing

  • Remote working can als...

View all Senior Business Development Manager interview questions
An Onboarding Specialist was asked
Q. Describe how you would handle a situation where a critical customer requirement, not identified during sales or evaluation, is blocking their go-live.
Ans. 

Identify the root cause and work with the customer to find a solution.

  • Gather all necessary information about the requirement and the impact on the customer's business.

  • Identify the root cause of the issue and determine if it can be resolved within the current system.

  • If the issue cannot be resolved within the current system, work with the customer to find a workaround or alternative solution.

  • Communicate regularly wi...

View all Onboarding Specialist interview questions
An Onboarding Specialist was asked
Q. Consider a situation where a customer has requested a feature that is not available in the product during the proof of concept or evaluation period. How would you address this situation?
Ans. 

Addressing customer feature requests during evaluation requires clear communication and proactive solutions.

  • Acknowledge the request: Thank the customer for their feedback and validate their need for the feature.

  • Provide context: Explain why the feature is not currently available and share any relevant timelines for potential development.

  • Offer alternatives: Suggest existing features that may meet their needs or work...

View all Onboarding Specialist interview questions
A Senior Test Engineer was asked
Q. Explain your approach to building a test automation framework from scratch.
Ans. 

Framework is a set of guidelines, standards, and tools used to develop and execute automated tests.

  • Framework provides a structure for organizing test cases and test data.

  • It helps in reducing the effort required for test automation.

  • It provides reusable components and libraries for test automation.

  • Examples of frameworks are Selenium, Appium, TestNG, JUnit, etc.

View all Senior Test Engineer interview questions
A Staff Software Engineer was asked
Q. Given an array [2,5,1,3,4], return a resulting array such that at the ith position, multiply all elements except the ith element. The resulting array should be [60, 24, 120, 40, 60].
Ans. 

Given an array, return a new array where each element is the product of all elements in the original array except the corresponding element.

  • Create a new array of the same length as the input array

  • Iterate through the input array and calculate the product of all elements except the current element

  • Store the product in the corresponding position in the new array

  • Return the new array

View all Staff Software Engineer interview questions
Are these interview questions helpful?
A Staff Software Engineer was asked
Q. Write a program to determine if a given number is prime.
Ans. 

Program to check if a given number is prime or not.

  • A prime number is only divisible by 1 and itself.

  • Loop through numbers from 2 to n/2 and check if n is divisible by any of them.

  • If n is divisible by any number, it is not prime.

  • If n is not divisible by any number, it is prime.

View all Staff Software Engineer interview questions
A Staff Software Engineer was asked
Q. Design a database to store custom fields for a ticket.
Ans. 

Design a database to store custom fields for a ticket.

  • Identify the custom fields needed for a ticket

  • Create a table for each custom field

  • Link the tables to the main ticket table using foreign keys

  • Use appropriate data types for each custom field

  • Consider indexing frequently searched fields

View all Staff Software Engineer interview questions
A Data Analyst was asked
Q. Can you describe a case study where you were given a situation or problem to solve related to your profile?
Ans. 

Analyzing customer purchase data to identify trends and improve sales strategies.

  • Collect data from sales transactions to analyze customer behavior.

  • Use tools like SQL and Python for data cleaning and analysis.

  • Identify top-selling products and seasonal trends to optimize inventory.

  • Create visualizations using Tableau to present findings to stakeholders.

  • Recommend targeted marketing strategies based on customer segment...

View all Data Analyst interview questions

Freshworks Interview Experiences

171 interviews found

Demo Engineer Interview Questions & Answers

user image Anonymous

posted on 10 Mar 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. This the new position so it's new to them also so it's only check that how you communicate between you and interview.
  • Q2. There is no such questions they asked
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. The HR tells first round is based on communication skill, actual truth is everything is asked in the first round itself, not only communication but technical knowledge too, so should not listen to HR and p...

Interview Preparation Tips

Interview preparation tips for other job seekers - Should not listen to what HR tells, they give a demo call for candidates about the interview process but it is asked beyond that , no use of it at all.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in May 2025, where I was asked the following questions.

  • Q1. Explain how will you prirotize features
  • Ans. 

    I prioritize features using a combination of customer feedback, business impact, and technical feasibility.

    • Gather customer feedback through surveys and interviews to understand their needs.

    • Use the RICE scoring model (Reach, Impact, Confidence, Effort) to evaluate features.

    • Align features with business goals, such as increasing revenue or improving user retention.

    • Consider technical feasibility and resource availability t...

  • Answered by AI
  • Q2. Explain about success metrics of your latest project
  • Ans. 

    In my latest project, we defined success metrics to measure user engagement, retention, and overall satisfaction with the product.

    • User Engagement: We tracked daily active users (DAU) and monthly active users (MAU) to gauge how often users interacted with the product.

    • Retention Rate: We measured the percentage of users who returned to the product after their first use, aiming for a 30% retention rate within the first mon...

  • Answered by AI

Interview Questions & Answers

user image Anonymous

posted on 23 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What I have to do in this job
  • Q2. What's my job in this
  • Q3. What kind of company is this
  • Q4. And what I want to do for this company
Round 2 - Group Discussion 

I can do good group discussion also I have leader ship qualitys

Interview Preparation Tips

Interview preparation tips for other job seekers - Be onest
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I appeared for an interview in May 2025, where I was asked the following questions.

  • Q1. About yourself - Introduction
  • Q2. Presentation- Case study
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(3 Questions)

  • Q1. Elevator travel, find the no. of hops
  • Ans. 

    The question is asking to calculate the number of hops an elevator needs to travel between floors.

    • Calculate the difference between the starting floor and the destination floor

    • Divide the difference by the maximum number of floors the elevator can travel in one hop

    • Round up the result to get the number of hops needed

  • Answered by AI
  • Q2. Beautiful Array
  • Q3. Transactions in spring boot
  • Ans. 

    Transactions in Spring Boot manage database transactions in a declarative way.

    • Spring Boot uses @Transactional annotation to mark a method as transactional.

    • Transactions can be managed at class level or method level.

    • Rollback can be configured based on specific exceptions.

    • Example: @Transactional(propagation = Propagation.REQUIRED, rollbackFor = Exception.class)

  • Answered by AI

Skills evaluated in this interview

Sdet Lead Interview Questions & Answers

user image Anonymous

posted on 4 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Check palindrom from given string
  • Ans. 

    Check if a given string is a palindrome

    • Iterate through the string from both ends and compare characters

    • Ignore spaces and punctuation marks while checking for palindrome

    • Convert the string to lowercase for case-insensitive comparison

  • Answered by AI
Round 2 - Technical 

(1 Question)

  • Q1. Debugging an application and wirtting cases
  • Ans. 

    Debugging an application involves identifying and fixing issues in the code, while writing test cases ensures the application functions correctly.

    • Understand the functionality of the application and identify the root cause of the issue

    • Use debugging tools like breakpoints, logging, and stack traces to pinpoint the problem

    • Write test cases to cover different scenarios and ensure the issue is resolved

    • Reproduce the issue to ...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Combination of abvoe two rounds
Round 4 - Technical 

(1 Question)

  • Q1. Combination of above three rounds
Round 5 - HR 

(1 Question)

  • Q1. Discussed about why this company and the compensation

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well and attend

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Can you describe your experience in facilities administration?
  • Ans. 

    I have extensive experience in facilities administration, focusing on efficient operations and compliance in various environments.

    • Managed a team of 10 in overseeing daily operations of a 200,000 sq. ft. facility, ensuring optimal performance and safety.

    • Implemented a preventive maintenance program that reduced equipment downtime by 30%, enhancing overall productivity.

    • Coordinated with contractors for renovations, success...

  • Answered by AI
  • Q2. What is your knowledge of our company and its requirements regarding facilities?
  • Ans. 

    Your company excels in facility management, focusing on efficiency, safety, and sustainability in diverse environments.

    • Strong emphasis on sustainability practices, such as energy-efficient systems and waste reduction initiatives.

    • Commitment to safety standards, ensuring compliance with OSHA regulations and regular safety audits.

    • Experience in managing diverse facilities, from corporate offices to healthcare environments,...

  • Answered by AI
  • Q3. What are the key responsibilities of a facilities administration professional?
  • Ans. 

    Facilities administration professionals manage operations, maintenance, and safety of buildings and grounds to ensure efficiency and compliance.

    • Oversee building maintenance and repairs, ensuring timely responses to issues like HVAC failures or plumbing leaks.

    • Manage vendor relationships for services such as cleaning, landscaping, and security, negotiating contracts for cost-effectiveness.

    • Ensure compliance with safety re...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Seeking better opportunities.

Interview Questions & Answers

user image Anonymous

posted on 25 May 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. Self introduction
  • Q2. Skills and knowledge
  • Q3. Courses based questions
  • Q4. Strength and Strategies
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Basic DS question like dutch flag problem.

Round 2 - Technical 

(2 Questions)

  • Q1. Implement debounce function
  • Ans. 

    Debounce function delays the execution of a function until after a specified amount of time has passed since the last time it was invoked.

    • Create a function that takes a function and a delay time as parameters

    • Use setTimeout to delay the execution of the function

    • Use clearTimeout to reset the timer if the function is invoked again within the delay time

  • Answered by AI
  • Q2. Closure based questions.

Top trending discussions

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Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Freshworks Interview FAQs

How many rounds are there in Freshworks interview?
Freshworks interview process usually has 2-3 rounds. The most common rounds in the Freshworks interview process are Technical, One-on-one Round and Coding Test.
How to prepare for Freshworks interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Freshworks. The most common topics and skills that interviewers at Freshworks expect are customer support, CRM, SAN, Sales and GIT.
What are the top questions asked in Freshworks interview?

Some of the top questions asked at the Freshworks interview -

  1. Consider the situation where you have one critical customer requirement which i...read more
  2. Consider a situation, where the customer has asked for a feature that is not av...read more
  3. What is a customer centered company? What are its main featur...read more
What are the most common questions asked in Freshworks HR round?

The most common HR questions asked in Freshworks interview are -

  1. Where do you see yourself in 5 yea...read more
  2. What are your strengths and weakness...read more
  3. Tell me about yourse...read more
How long is the Freshworks interview process?

The duration of Freshworks interview process can vary, but typically it takes about less than 2 weeks to complete.

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Overall Interview Experience Rating

4.1/5

based on 141 interview experiences

Difficulty level

Easy 20%
Moderate 68%
Hard 12%

Duration

Less than 2 weeks 65%
2-4 weeks 22%
4-6 weeks 6%
6-8 weeks 4%
More than 8 weeks 3%
View more

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Freshworks Reviews and Ratings

based on 764 reviews

3.4/5

Rating in categories

3.2

Skill development

3.6

Work-life balance

3.6

Salary

2.9

Job security

3.3

Company culture

2.9

Promotions

3.2

Work satisfaction

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Lead - Partner Enablement

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5-8 Yrs

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