Teleperformance Content Moderator Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a detail-oriented individual with a passion for maintaining online content quality and safety.
• Experienced in reviewing and moderating user-generated content

• Strong attention to detail and ability to identify inappropriate or harmful material

• Familiar with content moderation guidelines and policies

• Excellent communication skills for providing feedback to users
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Q2. Why do you want to join teleperformance
Ans. 
I want to join Teleperformance because of its reputation for providing excellent customer service and career growth opportunities.
• Teleperformance is known for its commitment to delivering high-quality customer service

• I am impressed by the career advancement opportunities offered by Teleperformance

• I believe my skills and experience align well with the requirements of a Content Moderator role at Teleperformance
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Q3. What is content moderation
Ans. 
Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the guidelines and standards set by a platform.
• Reviewing user-generated content for inappropriate or harmful material

• Enforcing community guidelines and standards

• Removing or flagging content that violates policies

• Providing feedback to users on their content

• Examples: monitoring comments on a social media platform, revi...read more
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We were asked to write an assignment on women as a taxi driver

It was amcat test and was quiet difficult

Q1. My opinion on certain content
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Q2. Whether i should i form someone else regarding the content I’ll be working on
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Q1. Introduction and about bpo
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Q2. What is customer satisfaction
Ans. 
Customer satisfaction is the measure of how happy or content customers are with a company's products, services, and overall experience.
• Customer satisfaction is crucial for building brand loyalty and repeat business.

• It is often measured through surveys, feedback forms, and online reviews.

• Factors influencing customer satisfaction include product quality, customer service, pricing, and convenience.

• Examples of customer sat...read more
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Q3. What is customer service.
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Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It focuses on building positive relationships with customers to ensure satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and assisting customers in perso...read more
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Q1. Type a paragraph in 2minutes
Ans. 
I am a skilled Content Moderator with experience in monitoring and reviewing online content for compliance with guidelines.
• Experience in reviewing user-generated content for inappropriate material

• Ability to make quick and accurate decisions on content moderation

• Familiarity with content moderation tools and processes
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Q2. What is your goal in next five years
Ans. 
In five years, I aim to enhance my skills in content moderation and contribute to a safer online environment.
• Develop expertise in emerging content moderation technologies, such as AI tools for detecting harmful content.

• Pursue certifications in digital safety and online community management to strengthen my qualifications.

• Aim for a leadership role within the content moderation team, guiding best practices and mentoring ...read more
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Q3. Comfortable in rotational shift
Ans. 
Yes, I am comfortable working in rotational shifts.
• I have previous experience working in rotational shifts and have adapted well to the schedule.

• I understand the importance of maintaining productivity and focus regardless of the shift timing.

• I am willing to adjust my personal schedule to accommodate rotational shifts.

• I have good time management skills to ensure smooth transition between shifts.

• I am aware of the potenti...read more
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Q1. Tell me something about yourself
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Q1. What was your scores and performance in last company..
Ans. 
In my last role, I consistently achieved high performance scores, demonstrating my commitment to quality moderation.
• Achieved a 95% accuracy rate in content moderation, ensuring compliance with community guidelines.

• Received positive feedback from supervisors for quick turnaround times on flagged content.

• Participated in training sessions that improved my skills, leading to a 20% increase in efficiency.

• Contributed to team...read more
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Self And Content moderator

Q1. Oops round Salary discussion
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