Teleperformance Senior Customer Service Executive Interview Questions and Answers

Q1. Tell me about your self
Add your answer
Q2. Are you comfortable for rotational shift
Ans. 
Yes, I am comfortable with rotational shifts as they allow flexibility and adaptability in my work schedule.
• Rotational shifts help in developing a diverse skill set by exposing me to different scenarios and challenges.

• I have previously worked in a role that required me to adapt to changing schedules, which improved my time management skills.

• Being part of a team that operates 24/7, I understand the importance of being a...read more
Answered by AI
Add your answer

Q1. Typing test in system for 30wpm
Add your answer
Q2. My self and previous work experience
Ans. My self Narayan bhagwan chivilkar and i am fresher for this job
Answered Anonymously
View 1 more answer
Q3. What is your hobby say some thing
Ans. My hobby is playing cricket and singing and Sachin Tendulkar is my favourite player
Answered Anonymously
View 1 more answer

Typing test and manager round done in this

Q1. Intro question? Topic question like global warming etc.
Add your answer
Q2. What you join our company
Add your answer
Q3. Favourite sport question
Add your answer

Q1. Why do you left your last organisation about yourself and last withdrawn salary
Add your answer
Q2. As i have a experience then they ask about my previous roles
Add your answer

Q1. It was a amcat test, it was very easy with four to five sections and you have to score 62 as a passing parameter.
Add your answer

Q1. About previous experience
Add your answer
Q2. Job role key skills create mindset
Add your answer
Q3. Working hours rotational shift pay cycle
Add your answer

Q1. How to deal with work pressure in life how to create a balance in work place
Ans. 
To deal with work pressure and create a balance in the workplace, it is important to prioritize tasks, manage time effectively, seek support from colleagues, practice stress management techniques, and maintain a healthy work-life balance.
• Prioritize tasks based on urgency and importance

• Break down complex tasks into smaller manageable steps

• Set realistic goals and deadlines

• Delegate tasks to team members when possible

• Commu...read more
Answered by AI
Add your answer
Q2. What brings you to work with us in order to hire you
Add your answer
Q3. What are you highest potential to work with us
Ans. 
My highest potential to work with you lies in my extensive experience in customer service, strong communication skills, and ability to handle challenging situations.
• Extensive experience in customer service, including handling complex customer inquiries and resolving issues

• Strong communication skills, both verbal and written, allowing me to effectively interact with customers and colleagues

• Ability to handle challenging ...read more
Answered by AI
Add your answer
Q4. What are you major role and responsibilities
Add your answer
Q5. What are you strength and weakness how you deal with it
Ans. 
My strength is my ability to empathize with customers and my weakness is my perfectionism.
• Strength: I have excellent interpersonal skills and can easily connect with customers on an emotional level.

• Strength: I am a good listener and can understand customer concerns and needs effectively.

• Weakness: I tend to be a perfectionist and sometimes spend too much time on a task to ensure it is flawless.

• Weakness: This can lead to...read more
Answered by AI
Add your answer

Q1. Tell me about your self
Add your answer
Q2. Talk about a topic for 3-4 minutes
Ans. 
Importance of customer feedback in improving service
• Customer feedback helps identify areas of improvement

• It helps in understanding customer needs and expectations

• Feedback can be used to make data-driven decisions

• It helps in building customer loyalty and trust

• Examples: Feedback surveys, social media reviews, customer support interactions
Answered by AI
Add your answer