TCS Incident Management Analyst Interview Questions and Answers

A major incident on Oct 31st could be due to a planned maintenance, unexpected outage, or a cyber attack coinciding with Halloween.

• Planned maintenance: Many organizations schedule updates or maintenance during off-peak hours, which could lead to unexpected downtime.

• Cyber attack: Halloween is often associated with increased cyber threats; a DDoS attack could have targeted the servers.

• Power outage: Seasonal weather chang...read more

VOC can be calculated by dividing the number of complaints by the total number of customers and multiplying by 100.

• Calculate the total number of complaints received.

• Calculate the total number of customers served.

• Divide the number of complaints by the total number of customers.

• Multiply the result by 100 to get the VOC percentage.

Document verification ensures accuracy and authenticity of documents in incident management processes.

• Check for authenticity: Verify signatures and seals on documents.

• Cross-reference information: Match details with official records.

• Use technology: Employ software tools for scanning and validation.

• Conduct interviews: Speak with document issuers for confirmation.

• Maintain a checklist: Ensure all required documents are pre...read more