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EXL Service

3.7

based on 7.7k Reviews

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EXL Service Reviews

Updated 10 Jul, 2025

Overall Rating

3.7/5

based on 7.7k reviews

On-Par with industry's average

know more

Category Ratings

4.0

Job Security

3.7

Work-Life Balance

3.5

Company Culture

3.4

Skill Development

3.4

Work Satisfaction

3.1

Salary

2.9

Promotions

What employees say about EXL Service?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

60% employees reported

Monday to Friday

90% employees reported

Flexible timing

57% employees reported

No travel

77% employees reported

View more detailed insights

Gender based rating

3.7

Rated by Women

1.9k reviews

3.7

Rated by Men

5.5k reviews

EXL Service is rated 3.7 out of 5 stars on AmbitionBox, based on 7.7k company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Detailed EXL Service Employee Reviews

Assistant Manager (working remotely)

Full Time

Finance Department

2.0

updated on 30 Apr 2025

Likes

1. The company offers the convenience of working from home, allowing comfort and greater productivity but that depends on project you are aligned to. 2. Respects personal time and ensures manageable workloads, promoting a optimal work life balance, again depends on the team you are working with. I've seen team with only 5 members managing workload of 9 people.

Dislikes

1. The management is living in a delulu world. They think EXL is some AI, deep-tech powerhouse, but in reality, it's just about refreshing reports and building dashboards for clients. 2. Politics runs the show here. If you’re good at worshipping, you’ll get promoted. Doesn’t matter if you work or not - if you have a godfather in thecompany, you’re safe and just get rotated internally. 3. No respect for outgoing employees. They’ll suck the life out of you during the notice period and still rate you poorly, no matter how much effort you put in. 4. They don’t even let you send your own promotion papers to your personal email from your work ID. No idea what they’re trying to control with that. 5. There’s zero transparency, no real career path, and constant micromanagement. You’ll burn out doing repetitive work that adds no real value. Stay only if you have no better option....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Manager in Gurgaon / Gurugram

Full Time

Business Intelligence & Analytics Department

1.0

updated on 28 Feb 2025

Likes

No pressure to be in office everyday.

Dislikes

1. Bad culture or no culture - unhealthy competition and politics is promoted by leadership by them not taking any action when the situation escalates 2. Resistance to good practices - some AVP level people don’t want to structure anything and prefer working in chaos rather than setting up a system 3. Some emerging accounts like Sports analytics, Media etc ., have really poor work like balance and a lot of micromanagement and toxicity. 4. For some leaders, the solution for every problem is to fire somebody or throw them under the truck 5. Hikes are really poor and promotion depends on how much you can suck up to your client and manager. 6. Substandard work is sold as high quality and high impact work whereas there are so many places EXL has opportunity to grow and follow industry best practices but this is ignored by leaders in some accounts 7. In the name of lean team, people are made to work like a slave and as a manager, if you try to structure some system to streamline things, other managers will bad mouth you behind your back and say things that tarnish your image...Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

View all detailed EXL Service employee reviews

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Top Mentions in EXL Service Reviews

Salary (1252)

Senior Management (881)

Work Life Balance (876)

Job Security (829)

Work Environment (791)

Work Culture (654)

7.7k reviews found

Sort By: Popular

Associate in Noida

Full Time

Back Office Department

2.0

updated on 09 Jun 2025

Dislikes

Working in EXL in great but the upper management I got which was totally unprofessional and toxic specially In LFG underwriting process name as group insurance : Ankit Mathur (Manager) and Manisha Singh (assistant manager) both of them were rubbish they don’t even know how to respect to their employees and they have not paid my OT’samount of many days. And HR was also taking side of them in the HR meeting while knowing the fact. I don’t think so Ankit Mathur deserve to be a manager....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Associate in Greater Noida

Full Time

Business Intelligence & Analytics Department

2.0

updated on 28 May 2025

Likes

Building, non living atmosphere,

Dislikes

1. Higher management are less educated, 2. mail and verbal information both are different, 3. 100% politics and partiality 4. zero feedback from management on any issues.

Work Details

Work policy: Some are completely WFH, some are WFO, ITS depends on internal politics

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

What people are saying about EXL Service

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a software engineer ii

Can Cognizant move up my start date?

Got freed up from my current project sooner than expected. Now I have 25 days before joini... read more

Got a question about EXL Service?Ask anonymously on communities.

Senior Executive in Bangalore / Bengaluru

Full Time

Accounting & Taxation Department

1.0

updated on 22 May 2025

Likes

You can learn, since everything is thrown at your plate as a beginner. Salary is competitive to the market, but promotions and hikes are non existent unless willing to pulling 24*7 rotational shifts and brutally long hours. Mon to Fri role. Occasional Sat/Sun work due to work load.

Dislikes

Long hours; 12-18 hours on average. Hostile work environment. Non existent when it comes to career growth.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

EXL Service Interview Questions

A Business Analyst was asked 2mo agoQ. Write a Python code to detect outliers using the IQR method.

Read all Business Analyst questions

A Consultant was asked 9mo agoQ. What is the difference between R-squared and adjusted R-squared?

Read all Consultant questions

Get interview-ready with top interview questions & answers

A Data Scientist was asked 1mo agoQ. Do you have knowledge of LangGraph or other libraries for AI agents?

Read all Data Scientist questions

A Consultant 1 was asked Q. You are a bank owner and need to design a new credit system. What factors will y...read more

Read all Consultant 1 questions

A Data Analyst was asked 2w agoQ. What is the SQL query to find the second highest salary?

Read all Data Analyst questions

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Operations Executive in Pune

Full Time

Operations Department

1.0

updated on 15 May 2025

Likes

Nothing to like

Dislikes

Management and HR, behaviour is very rude. If you escalate any issue they will be against you.. never join them if you wanna mental peace.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Latest EXL Service Employee Reviews

View All

Manager Analytics in Kolkata

BFSI, Investments & Trading - Other

3.0

• updated on 10 Jul 2025

Likes:

There is learning scope which will help to grow career wise

Dislikes:

Micromanagement, higher management does not take care of the empl...

Lead Assistant Operations Manager in Noida

Non Voice

5.0

• updated on 06 Jul 2025

Likes:

Great support from company and leaders

Assistant Manager in Ghaziabad

Pharmaceutical & Biotechnology

5.0

• updated on 05 Jul 2025

Likes:

My work, leadership and the collaborative culture

Dislikes:

Nothing as such

Operations Executive in Noida, Uttar Pradesh

Back Office

2.0

• updated on 28 Jun 2025

Likes:

In which process I am working I can learn more as far as skill is concern.

Dislikes:

There r many things like, They do not trust his employee, bag che...

Senior Associate in Bangalore / Bengaluru

Full Time

Finance Department

3.0

updated on 10 May 2025

Likes

Good for fresher to get experience and some projects provides WFH and super exit management literally no one cares even cares even top performer or key employees resigns not even arrange exit interview nor sendup. (Added this in good side because even if they try to retain all are fake promises and emotional play)

Dislikes

Poor management (you are just trash no one listen to ideas 💡nor feedbacks) , promotion after waiting for 2+ years is mandatory sometimes responsibility increases after promotion not salary a bit (dry promotion), No development for years even after proving yourself.

Work Details

Work policy: Randomly any time

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Read EXL Service Reviews based on designations

Lead Assistant Operations Manager in Chennai (working remotely)

Full Time

Operations Department

4.0

updated on 09 May 2025

Likes

If your ready to work hard it's a right place to learn and grow.

Dislikes

Extended working hours can be tiring but leave policies and management are very helpful. Job safety when there is a project ramp down.

Back Office Operator in Pune

Full Time

Back Office Department

3.0

updated on 01 May 2025

Likes

Good environment & cooperative management

Dislikes

Dislike salary coz it's not having a allowance here I'm doing night shift but we don't get allowance

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country, Travel Within City, International Travel.

You are reading trusted reviews. Keep reading to find out more about EXL Service.

Senior Associate in Pune

Full Time

Production Department

5.0

updated on 01 May 2025

Likes

The work environment is very good prosess is very nice managers, and team members of the organisation are very helpful. Cab facility was great with full security for womens. I was satisfied working with EXL my skills has been improved.

Dislikes

Pramotion are quite late and salary bar should increase for the employees.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Assistant Manager in Pune

Full Time

General Insurance Department

2.0

updated on 20 Apr 2025

Likes

If you want some peace of mind advisors only not for management

Dislikes

Management ,HR The management team is very bias towards and why employees not at all employee centric feels like dictatorship in the organisation especially for the management team The HR team seeds in Delhi and they are never available during a working hours also there is no HR governance were any matter

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Executive Operations in Pune

Full Time

Non Voice Department

1.0

updated on 20 Apr 2025

Likes

They are very environmental friendly in every aspect.. That's impressive

Dislikes

Office politics, biasness, favouritism, toxic managers, cunning AVPs.. No matter how serious the issue is, they won't do anything and will only say we're looking into it.. Literally 13 people left because of this in a week.. You can imagine how horrible that is.. They'll hire you for chat, then you'll have to take calls, do emails and other back office stuff for the same salary...

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Executive Operations in Chennai

Full Time

Health Informatics Department

1.0

updated on 17 Apr 2025

Likes

Nothing

Dislikes

Please don't join this company ,it should change its name as tamil and Malayalam company,,yup,,if ur tamilian ur promoted,,fake promotions. Without working and who work years years genuinely will be in a corner ..dont join and waste your lifes..if u join the same in other company ull grow if u put hardwork..fake people here..

Work Details

Work timings: Strict Timings

Lead Assistant Manager in Noida

Full Time

Software Development Department

3.0

updated on 16 Apr 2025

Likes

I don't know about other teams but I have a great team, awesome work life balance. Work is also good, learning a lot of stuff.

Dislikes

Low salary, almost low to none increment. No gifts in whole year. No salary increment in whole year.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Business Analyst in Gurgaon / Gurugram

Full Time

Business Intelligence & Analytics Department

1.0

updated on 14 Apr 2025

Likes

I haven't found anything good yet from management team to work life to manager.

Dislikes

Management team Skills HR/Manager No work life balance expecting to work more than 15 hour No professional No ethics Never want to recommend someone for gurugram location. It was worst experience here! I left under my probation period

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Executive in Noida

Full Time

Back Office Department

3.0

updated on 11 Apr 2025

Likes

There is work satisfaction, job security, skill development, culture is also good. Facilities provided to employees are so well.

Dislikes

Salary hike is not so good. That's why generally very experience and talented Exl employees look for another company which is providing good salary hike. Even I will also do same 🙂

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

QA Manager in Pune

Full Time

Quality Assurance - Other Department

1.0

updated on 09 Apr 2025

Likes

Nothing .... worst ever company. Testing COE is the pathetic team ever in my career i have experienced. Tarun Pant,Amit Bansal people like them are spoiling exl culture and values.. they tourture people like anything, for them client is not imp, only make ppt for their satistfaction matters.Never join Exl.

Dislikes

Worklife balance is zero,there is no skill development only making ppt can grow your career in exl.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

HR Recruitment Team Lead in Bangalore / Bengaluru

Full Time

Recruitment & Talent Acquisition Department

4.0

updated on 08 Apr 2025

Likes

1) Job security 2) work life balance 3) Top management's business approach

Dislikes

1) infrastructure (for employees - less office space, no recreational space, no game rooms, no extra benefits like gym and all) 2) compensation 3) poor mid management

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Executive in Noida

Full Time

Operations / Strategy Department

5.0

updated on 08 Apr 2025

Likes

I worked at EXL for nearly three years and had an incredibly fulfilling experience. The company's work culture stood out as one of the best aspects, fostering a positive and collaborative environment that greatly enhanced my professional growth. I truly appreciated the supportive management, opportunities for learning, and the overall satisfaction I derived from my role. It was a journey that enriched my skills and left a lasting positive impression on me....Read More

Dislikes

one aspect that I found less satisfactory was the salary, which I felt was not up to the mark. Despite this, the enriching experience and the excellent work culture made my time at EXL worthwhile.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Agent in Pune

Full Time

Non Voice Department

1.0

updated on 07 Apr 2025

Likes

Cab, process training was good because it was straight from the Client

Dislikes

Manager, he was biased and he was involved in relationship with his team member. He gave everything to that girl and nothing and use to bully and harrasment oj other team members

Work Details

Work days: Monday to Saturday

Work related travel: This is a desk job.

Associate in Pune

Full Time

Non Voice Department

4.0

updated on 26 Mar 2025

Likes

The work culture is dynamic collaborative and process oriented. There was strong emphasis an accuracy, compliance and customer satisfaction. We had regular training sessions to enhance our skills and stay updated with process changes. One of the things I appreciated the most was supportive environment. Overall, the experience helped me to grow professionally and personally.

Dislikes

No dislikes.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Associate in Noida

Full Time

Customer Success, Service & Operations - Other Department

1.0

updated on 21 Mar 2025

Likes

As an organisation EXL may be good but the process under which I worked was pathetic and the manegement sucks.

Dislikes

The toxic culture, they don't pay the same amount to employees who have been working hard here from last 4-5 years but they pay the current market payout to the new employees

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Jobs at EXL Service

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Data Scientist

Gurgaon / Gurugram +1

2 - 5 Yrs

Not Disclosed

Senior Associate PTP Invoice Processing

Bangalore / Bengaluru

1 - 3 Yrs

Not Disclosed

HR Recruitment Executive - EXL Kochi

Kochi

1 - 2 Yrs

Not Disclosed

HQ - New York City,New York, United States

IT Services & Consulting

10k-50k Employees (India)

People also ask about EXL Service

Is EXL Service a good place to work for?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 7.7k employee reviews, it's clear that most employees have an average experience working at EXL Service. Job Security holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about job security and career growth on AmbitionBox.

How does EXL Service’s employee rating compare to the industry average?

EXL Service’s employee rating of 3.7 out of 5 is consistent with the industry average of 3.7 out of 5 for companies within the IT Services & Consulting sector. This alignment reflects that EXL Service’s employee satisfaction levels are on par with other companies in the industry, suggesting that the experiences and perceptions of EXL Service employees are similar to those of their peers in the sector.

Does EXL Service pay their employees well?

According to AmbitionBox reviews, EXL Service employees rate their salary and benefits at 3.1 out of 5, based on 7.7k reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about EXL Service salaries here and to read reviews specifically about salary and benefits at EXL Service, click here .

How is the work culture at EXL Service?

Work culture at EXL Service is rated 3.5 out of 5 by 7.7k employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at EXL Service, click here .

How is the job security at EXL Service?

Based on 7.7k reviews on AmbitionBox, EXL Service employees rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at EXL Service, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at EXL Service, click here .

Is work from home available at EXL Service?

According to AmbitionBox, 20% of EXL Service employees work from home permanently, 20% work from the office, and 60% follow a hybrid model, based on 1k reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

How do I get a job at EXL Service?

To get a job at EXL Service, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top EXL Service interview questions and practice your responses to prepare thoroughly.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7.7k EXL Service reviews submitted by EXL Service employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if EXL Service is the right company for you. 90% of employees reported the working days...

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EXL Service Salaries in India

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