EXL Service

3.7
exlservice.com
19 Years Old
NO. 414, 4TH FLOOR, DLF JASOLA TOWER B PLOT NO. 10 &11, DDA DISTRICT CENTRE, JASOLA NEW DELHI Delh
IT / ITES
10000+
Private

Reviews' Summary from 582 reviews

3.7 / 5

Job Security

3.9

Work-Life balance

3.6

Company culture

3.6

Skill development

3.5

Work Satisfaction

3.5

Career growth

3.3

Salary & Benefits

3.1

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Working Days

Office Travel

Work Timings

Strict

Flexible

EXL Service Reviews

1 - 10 of 582 ReviewsSort By: Popularity  |  Latest

Excellent
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Excellent
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Likes

I started my career with EXL as a fresher and was looking for a reasonably popular and good organization since I was just out of college after my post graduation. My intention was to be a part of the company for a year or two and gain some on-the-job experience. But now after six years I am still a part of this company and happy with what I have achieved and where I stand right now. The company culture, the work environment, the work-life balance, immense learning and skill development opportunities, the recognition you receive for the job done, etc. are some of the things that kept me going ahead as a part of this organization. During my tenure, I got promoted thrice, traveled multiple times to US as a part of transitions and improved myself.

Dislikes

The salary increment/appraisal may not be satisfactory for everyone. The only area where EXL falls behind when compared to other companies in this sector is the monetary benefits offered to the employees. The starting salary for a fresher to the annual increment is very less. The transportation facility is too good and well organized. But it is not free and you won't get the amount reimbursed even if you opt out of it.

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Working Days

Monday to Friday

Job Travel

I have to travel international travel

Work Timings

4:00 PM to 1:00 AM (strict)

Facilities

Team outings

Soft skill training

Health insurance

Job training

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175 views

175 views


Terrible
Terrible
Terrible
Terrible
Terrible
Terrible
Terrible

Likes

Nothing !! This process I was in ..DF was so pressurising and so difficult ..there were minimum 30 calls waiting everytime and nobody cared about the employees

Dislikes

Everything !! Right frm the training we were made to work 6 days a week and nobody even bothered to ask us about it ..with the mention of client requirement we were always slogged like donkeys !! We did not have our own life's at all ..we were not allowed to talk to our collegues who were sitting besides us and who we wanted help from..if we still spoke to them then our places would be changed ..it was like school there ,infact it was like JAIL !! We were pressurised with the targets and the management used to traumatise us ..the managers were useless and they did not help the hierarchy system was never considered !! Even the HR was not helpful ..she just told us that she will help but she never even helped us ..the Senior Manager Jerome was so manuplative that he never gave a damn about what the employees have to say he just wanted his business !! And when the clients would come over these guys would behave like they are the best ! I will recommend every1 to not join EXL -DF /MCR

Work

Super Hectic and super boring !! I liked the process but we had no fun whatsoever !! It was just calls calls and calls ..no team bonding , no team activity , when we tried to do something fun we were stopped from doing so

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Working Days

Monday to Saturday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

1:30 AM to 10:30 PM (strict)

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979 views

979 views


Poor
Excellent
Poor
Excellent
Good
Average
Excellent

Likes

You cannot find teammates like EXL anywhere. Very freindly & supportive. Maybe I have met all the good peoples.
Job is highly secured & most of the people there are working more than 8-10 years.
Career growth is slow but it depends on your hard/smart work. How much good you do, you will surely get the best.
In terms of salary EXL is poor. However appraisal are good if you deliver good. If you deliver poor results, you can't expect for anything.
There is nothing like politics, every organisation has it's own polictics. Buttering is very much appreciated.
So much to learn if you are ready to take things as learning. Learning sessions are conducted & you can nominate yourself for various types of trainings that suits you.
Work environment is exceptionally good & forget about any work pressure. Good company for start up.
Innovation again depends on you. You can bring innovative ideas & they will be implemented if found helpful to that organisation.
I have to wrap it as word limit ended. TY

Dislikes

Transport facility

Work

It was all exciting, though I had a fear about work when I was new to that organisation.

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Working Days

Monday to Friday

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489 views

489 views


Excellent
Excellent
Average
Excellent
Good
Excellent
Excellent

Likes

It was a great working experience with EXL. One of my best phase in career. Great opportunity to learn new things if you have will and enthusiasm. Work Life Balance & Work satisfaction are good things which come through the Company Culture. Enjoyed a lot and Learned a lot.

Dislikes

Compensation and job security are the concern which everyone face at EXL, however, job security is totally depend on your performance but sometimes persons are deliberately ask to leave which is not good.

Work

My work profile was awesome at EXL, at least I felt the same because I got a lot of opportunity to show my skills and learn new things which ultimately proved beneficial for me and the team and got a lot of appreciation and recognition.

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Facilities

Free transport

Gymnasium

Cafeteria

Free food

+4 More

Team outings

Education assistance

Soft skill training

Job training

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1.3k views

1.3k views


Good
Excellent
Good
Good
Good
Good
Excellent

Likes

Comfortable environment for women to work as I joined EXL in 2010 as a fresher and it was my first company to work I Learnt a lot work wise.second time also I rejoined EXL and I thought I would serve for the company for long term unfortunately project was gone so I had to leave company and I would wish to work again in future with EXL as an HR.
My favourite work place and I have always referred many of my other friends also to work with EXL.

Dislikes

Nothing specific, but salary wise little slow hike as compared to market

Work

Working with EXL had a great opportunity to learn and built skills

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Facilities

Cafeteria

Team outings

Soft skill training

Health insurance

+1 More

Job training

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846 views

846 views


Good
Average
Average
Good
Average
Average
Good

Likes

Great place to work for first time in your career. Let loose of yourself and you'll find good opportunities. Good teammates, you get trainings to do apart from your process trainings, Salaries are low. I worked in a night shift here so from that perspective, work life balance is average.

Dislikes

The transportation system is one side and that too not on time. Make sure you are full of patience at the parking lot.

Work

Work is all mix bag, initially the work seems exciting, but doing the same work day and night becomes boring and eventually you want to shift to new roles which is a bit of a hard task.

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Working Days

Monday to Friday

Job Travel

I have to travel international travel

Work Timings

6:30 PM to 3:30 AM (strict)

Facilities

Free transport

Gymnasium

Cafeteria

Soft skill training

+1 More

Job training

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687 views

687 views


Poor
Average
Good
Excellent
Excellent
Good
Good

Likes

Exl company is very good about of work and environmental circumstances areas and very good staff and administration and operational departments But Exl company not pay more then salary for back office employees and as per increasing year not increase more then salary. Exl want to work their employees only Minimum salary. Exl Hired the employee for back office the start 90000 To 120000 CTC . In This mater not pay. Its very wrong and very poor company about pay.

Dislikes

I dislike Salary, Sitting plan and appraisal and very poor company about of pay salary for back office.

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Working Days

Monday to Friday

Job Travel

I have to travel within city

Facilities

Free transport

Gymnasium

Cafeteria

Show Less

1.4k views

1.4k views


Average
Terrible
Terrible
Terrible
Terrible
Average
Average

Likes

I had a good team , training was good, company provides better opportunities to grow , two way cab facility.

Dislikes

Cheap politics from ground level to top position. Worst appraisal, no company rules/policies are followed . Monarch process Managers and cheap too. HR doesn't no policies of company and he listens to the process manager. All assistant managers lick feet of senior managers. I think company is paying them to lick thier seniors d***

Work

Work is challenging and fun too .. lots more to enjoy. A good company with worst management.

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Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

3:30 AM to 5:30 AM (flexible)

Facilities

Free transport

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2 views

2 views


Excellent
Good
Average
Excellent
Excellent
Good
Good

Likes

EXL is one the best employer in the current time. When I joined EXL 8 years back, I never thought of staying here for this long. However my experience with them has been exceptional. The best thing about EXL is the job security. In the current world when nothing is predictable, we can certainly say that EXL provides that stability and comfort among it's employee's. We have ample learning opportunities here. I did my green belt certification and other P&C related certification in EXL itself. Great company to work with.

Dislikes

Less salary package is something I don't really like about EXL

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Working Days

Monday to Friday

Facilities

Gymnasium

Cafeteria

Education assistance

Soft skill training

+3 More

International relocation

Health insurance

Job training

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746 views

746 views


Good
Excellent
Good
Good
Average
Poor
Average

Likes

I learned lot in this company. Job security is not so good. Initial salary offer is good but appraisals are very bad. I am working in India related market so job timings are so good and I reach home at time

Dislikes

Appraisals are so bad. Career growth opportunity is very bad and totally depends on the relationship with the management. So much of partiality while giving awards and appraisals and not depends on the quantity and quality of work. There is no way to pass the things to top level. No ambudsman panel to hear for employee

Show More

Working Days

Monday to Friday

Job Travel

I do not have to travel. It's a desk job.

Work Timings

6:00 AM to 3:00 PM (strict)

Facilities

Gymnasium

Cafeteria

Soft skill training

Health insurance

+1 More

Job training

Show Less

975 views

975 views


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