Cognizant BPO Trainer Interview Questions and Answers

BPO stands for Business Process Outsourcing. Its purpose is to outsource non-core business functions to a third-party service provider.

• BPO involves outsourcing of non-core business functions such as customer service, data entry, and accounting to a third-party service provider.

• The purpose of BPO is to reduce costs, increase efficiency, and allow companies to focus on their core competencies.

• BPO services are often provi...read more

Improving a BPO involves optimizing processes, enhancing employee skills, and leveraging technology.

• Analyze current processes and identify areas for improvement

• Invest in employee training and development programs

• Implement technology solutions to streamline operations

• Regularly gather feedback from clients and employees to identify areas for improvement

• Establish clear performance metrics and regularly track progress towa...read more