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FreshersNow Customer Care Executive Interview Questions and Answers

Updated 31 May 2025

FreshersNow Customer Care Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in May 2025, where I was asked the following questions.

  • Q1. Can you tell me more about the company culture?
  • Ans. 

    Our company culture emphasizes collaboration, innovation, and a commitment to customer satisfaction, fostering a supportive work environment.

    • Team Collaboration: We encourage open communication and teamwork, often holding brainstorming sessions to generate new ideas.

    • Customer-Centric Approach: Every employee is trained to prioritize customer needs, ensuring that we deliver exceptional service.

    • Continuous Learning: We offe...

  • Answered by AI
  • Q2. What do you enjoy most about working here?
  • Ans. 

    I enjoy the collaborative environment and the opportunity to help customers resolve their issues effectively.

    • The team spirit is incredible; we often celebrate each other's successes, which boosts morale.

    • I love the training programs offered; they enhance my skills and knowledge in customer service.

    • Interacting with diverse customers allows me to learn about different perspectives and needs.

    • The satisfaction of resolving a...

  • Answered by AI
  • Q3. How does the company support employee growth and development?
  • Ans. 

    The company prioritizes employee growth through training, mentorship, and career advancement opportunities.

    • Comprehensive training programs are offered to enhance skills and knowledge.

    • Regular performance reviews help identify areas for improvement and set career goals.

    • Mentorship programs pair employees with experienced leaders for guidance.

    • Opportunities for cross-departmental projects allow employees to gain diverse exp...

  • Answered by AI
  • Q4. What does a typical day look like in this role?
  • Ans. 

    A typical day involves handling customer inquiries, resolving issues, and ensuring satisfaction through effective communication.

    • Start the day by reviewing emails and messages from customers needing assistance.

    • Handle incoming calls, providing support for product-related questions, such as troubleshooting a device.

    • Respond to customer inquiries via chat or social media, ensuring timely and accurate responses.

    • Document cust...

  • Answered by AI

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Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
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Interview questions from similar companies

I applied via Walk-in and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. The interviewer asked me to give my introduction and my Work experience.
  • Q2. The interviewer will ask you to speak your name.,your date of birth,your educational qualifications,Computer Knowledge,your Skill,your Key Skill,your Extra Curricular Activities.
  • Q3. The interviewer will ask you about your Work experience.He/She will ask you if you have worked in any previous office.,school or any institution.
  • Q4. The interviewer will ask you if you are comfortable to travel in cab in day shift/night shift
  • Q5. The interviewer will ask you ,Can you speak good English?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please give answers to all questions presicely.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you won a 1 billion dollar lottery?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. If a customer had two queries at the same time, how did you handl ... read more
Q4. Tell me about this product and how you would sell it to a custome ... read more
Q5. How will you handle irate customers?

I appeared for an interview in Nov 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 128 minutes
Round difficulty - Easy

Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.

  • Q1. 

    Star Pattern Generation

    Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.

    The picture illustra...

  • Ans. 

    Function to print star patterns based on the given number of rows 'N'.

    • Iterate through each row from 1 to N

    • For each row, print spaces (N-row) followed by stars (2*row-1)

    • Repeat the above step for all rows to generate the pattern

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.

Round 3 - HR 

(1 Question)

Round duration - 20 minutes
Round difficulty - Easy

The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.

  • Q1. What do you know about Wipro?
  • Ans. 

    Wipro is an Indian multinational corporation that provides information technology, consulting, and business process services.

    • Founded in 1945 by M.H. Premji

    • Headquartered in Bangalore, India

    • One of the largest IT services companies in India

    • Offers services in areas such as digital strategy, consulting, and cybersecurity

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from SRM Institute of Science & Technology. Eligibility criteria60% overall in all educational qualifications, maximum of 3 years of gap in educationWipro Limited interview preparation:Topics to prepare for the interview - OOPS, DBMS, Any one programming language, DS(basics only), SDLCTime required to prepare for the interview - 0.5 monthsInterview preparation tips for other job seekers

Tip 1 : Be thorough with your project topics and subjects
Tip 2 : Be well versed with OOPS Concepts
Tip 3 : Be well versed with any one programming language you are comfortable in

Application resume tips for other job seekers

Tip 1 : Keep it to one page
Tip 2 : Do not lie on your resume

Final outcome of the interviewSelected

I applied via Campus Placement and was interviewed before Aug 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

There ll b a 1hr test where you need to attend reasoning, paragraph, grammar etc

Round 2 - Group Discussion 

They gave one topic which we need to discuss about n as i was selected on campus selection so 8-10 candidates were there in that gd

Round 3 - One-on-one 

(1 Question)

  • Q1. Are you comfortable with night shift?
  • Ans. Yes, any shift tym ll be okay for me.
  • Answered Anonymously
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion with candidate

Interview Preparation Tips

Interview preparation tips for other job seekers - Good luck n be confident .. Do not hesitate to ask if you have any sort of question in your mind

I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. All grammatical question

Interview Preparation Tips

Interview preparation tips for other job seekers - This is my first virtual interview and great experience for me. It's take too much time but it's interesting... And

I applied via Referral and was interviewed in Sep 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is customer service, how do we deal with customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information, resolving issues, and ensuring customer satisfaction.

    • Effective communication, empathy, and problem-solving skills are essential in customer service.

    • Examples of customer service include...

  • Answered by AI
  • Q2. Active listening is must
  • Q3. Having good communication skills
  • Q4. Be flexible

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident ,never loose it .

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Why you are joining our company?
  • Q2. To get better experience so my future will secure to work company like you. I will do my best for company.
  • Q3. Many others like this
  • Q4. According to question.

Interview Preparation Tips

Topics to prepare for Amazon Sales Executive interview:
  • Bioinformatics
  • Excel
  • Export
  • Marketing
  • Sales
  • Communication Skills
  • Computer
  • Accounting
Interview preparation tips for other job seekers - Do your best don't give up until you will not succeed in life .
Are these interview questions helpful?

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve...

  • Answered by AI
  • Q3. Tell me about your self
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What are your hobbies ?
  • Q2. Why do you want to join BPO?
  • Q3. What are your goals?

Interview Preparation Tips

Topics to prepare for Amazon Customer Care Executive interview:
  • Company profile and history, Jobprofile
  • about yourself
Interview preparation tips for other job seekers - Whenever you are going to appear in an interview, be confident, prepare for interview, practice in front of mirror so that you do not hesitate in front of interviewers.

I applied via Referral and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Like about myself, most of the questions actually asked to check fluency on English

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe on yourself

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Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Easy 100%

Duration

Less than 2 weeks 100%
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