Genpact Non Voice Process Associate Interview Questions and Answers

B.tech 2021 completed ece grup elecrical engeeniring kurnool

Techenical essu customer Care and problem solution informetion clarify

My name is mamatha my custamor problem is phone data problem and expaly tha telugu language clarify

Telling tha essu and clarify tha custor problem speeking telugu and english

Non vice proces is clarrify tha doudts and custamor promblem very important

Programing language solue tha issu programig #includ .in#

Q1. Electrical working is not working tha metrial
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Q2. My problem is my account is not link in aadhar card
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Q1. What is studing graduaction complete tha year
Ans. 
The question is asking about the completion year of graduation studies.
• The question is inquiring about the year in which the individual completed their graduation studies.

• The answer should mention the specific year in which the graduation was completed.

• It is important to provide accurate information regarding the completion year of graduation.
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Q2. Why tha non vice proccing technolagy
Ans. 
Non voice processing technology is used to handle tasks through written communication instead of verbal communication.
• Non voice processing technology is efficient for handling tasks that require detailed documentation or follow-up.

• It allows for better accuracy and clarity in communication as everything is written down.

• Examples include email support, chat support, data entry, and document processing.

• It is also useful fo...read more
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Q1. Develop tha metrial is not conneting problem soluction
Ans. 
Identifying and resolving connectivity issues in material development requires systematic troubleshooting and effective communication.
• Identify the specific connectivity issue: Is it a technical problem or a communication gap?

• Gather relevant data: Check logs, error messages, and user feedback to pinpoint the issue.

• Engage stakeholders: Collaborate with team members to understand their perspectives and gather insights.

• Imp...read more
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Q2. What about you english skills
Ans. 
I have excellent English skills, with a strong grasp of grammar, vocabulary, and communication.
• Fluent in spoken and written English

• Strong grammar and vocabulary

• Effective communication skills

• Experience in writing reports and emails

• Comfortable with conducting conversations in English
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B.tech ece branch electical computer egineering branch programing and electanic

Q1. Which year completed you study
Ans. 
I completed my studies in the year 2020.
• I completed my studies in 2020.

• I graduated in the year 2020.

• My academic journey ended in 2020.
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Q2. B.tech percentage out of 60% yes or no
Ans. 
The question assesses whether the candidate's B.Tech percentage meets the 60% threshold for eligibility.
• Many companies set a minimum percentage requirement for candidates to ensure a certain level of academic performance.

• For example, if a candidate has a B.Tech percentage of 65%, they would meet the requirement.

• Conversely, a candidate with a 58% would not qualify based on this criterion.
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Gennpet company non vice proccing tacing telugu and english explain custamor problems

Q1. Any questions solue tha solution taking tha english and telugu
Ans. 
The question seeks a solution involving both English and Telugu languages, possibly in a customer service context.
• Understand the customer's needs in both languages.

• Provide clear communication in English and Telugu.

• Use translation tools if necessary for accuracy.

• Example: Assisting a Telugu-speaking customer with an English document.
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Q2. Non vice proccing expirionce or not
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Q1. What is your self inctadection tell be
Ans. 
I am a dedicated and detail-oriented individual with strong communication skills and a passion for providing excellent customer service.
• Graduated with a degree in Business Administration

• Previous experience in customer service roles

• Proficient in Microsoft Office Suite

• Strong problem-solving skills

• Excellent communication skills
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Q2. Why are choosing tha non vice proccing job
Ans. 
I am choosing the non voice processing job because I excel in written communication and prefer working in a quiet environment.
• I have strong written communication skills

• I prefer working in a quiet environment

• I am detail-oriented and excel in tasks that require focus
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Q1. What are tha nowlegue
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Q2. Why are you from
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Q1. Tell me about your self
Ans. 
I am a detail-oriented professional with strong communication skills and a passion for delivering excellent customer service.
• Background: I have a degree in Business Administration, which has equipped me with essential skills in management and communication.

• Experience: I worked at XYZ Company as a customer service representative, where I handled inquiries and resolved issues efficiently.

• Skills: Proficient in data entry ...read more
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Q2. About company
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Q1. Self introduction
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Q2. Memorable moments
Ans. 
One of my most memorable moments was when I received an award for outstanding performance at my previous job.
• Receiving an award for outstanding performance

• Being recognized by my colleagues and superiors

• Feeling proud of my hard work paying off
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About any topic like debate

Q1. Tell me about you self
Ans. 
I am a dedicated and hardworking individual with a strong attention to detail and excellent communication skills.
• Graduated with a degree in Business Administration

• Worked as a customer service representative for 2 years

• Proficient in Microsoft Office Suite

• Excellent time management skills
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Q2. What is bank described
Ans. 
A bank is a financial institution that accepts deposits from the public and creates credit.
• Banks provide various financial services such as loans, mortgages, and investment accounts.

• They play a crucial role in the economy by facilitating the flow of money and capital.

• Banks are regulated by government authorities to ensure stability and protect customers' funds.

• Examples of banks include Wells Fargo, Bank of America, and...read more
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Q3. What is debit credit
Ans. 
Debit and credit are accounting terms used to record financial transactions in a company's general ledger.
• Debit is an entry that increases assets or expenses and decreases liabilities or equity

• Credit is an entry that decreases assets or expenses and increases liabilities or equity

• Debits are recorded on the left side of an account, while credits are recorded on the right side

• The accounting equation is Assets = Liabiliti...read more
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Q4. Tell me about your family background
Ans. 
I come from a close-knit family with both parents and two siblings. We have always been supportive of each other.
• Family consists of parents and two siblings

• Close-knit and supportive

• Parents have always encouraged education and personal growth
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Q5. What is different between secure or unsecure loan
Ans. 
Secure loans are backed by collateral, while unsecured loans are not.
• Secure loans require collateral to secure the loan amount

• Unsecured loans do not require any collateral

• Interest rates for secure loans are usually lower than unsecured loans

• Examples of secure loans include mortgages and car loans

• Examples of unsecured loans include personal loans and credit cards
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