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IntouchCX CSR Executive Interview Questions and Answers

Updated 9 Jan 2025

IntouchCX CSR Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

English Writing and vocabulary knowledge

Round 2 - Technical 

(1 Question)

  • Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
  • Ans. 

    Email writing to address a player's concern about encountering a bug in the game

    • Acknowledge the player's concern and apologize for the inconvenience caused

    • Explain that the issue is being looked into by the development team

    • Assure the player that a fix will be implemented as soon as possible

    • Offer compensation or a gesture of goodwill for the inconvenience

    • Provide a contact email or support channel for further assistance

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion and practical thinking ability

Interview Preparation Tips

Interview preparation tips for other job seekers - Go on and give it a shot. The company is a nice place to work and grow😍😍

Top trending discussions

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Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
Got a question about IntouchCX?
Ask anonymously on communities.

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. What do you think of BPO industry?
  • Ans. 

    BPO industry is a crucial part of the global economy, providing cost-effective solutions to businesses worldwide.

    • BPO industry offers a range of services including customer support, technical support, data entry, and more.

    • It helps businesses save costs by outsourcing non-core functions to specialized service providers.

    • BPO industry has been growing rapidly in recent years, especially in countries like India and the Phili...

  • Answered by AI
  • Q2. Tell about you city.
  • Ans. 

    My city is a vibrant blend of culture, history, and innovation, nestled between mountains and a sparkling river.

    • Rich cultural heritage with annual festivals celebrating local traditions.

    • Home to several museums, including the renowned Art Museum showcasing contemporary works.

    • A thriving food scene with diverse cuisines, from street food to fine dining.

    • Beautiful parks and outdoor spaces, perfect for hiking and community e...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You must be talkative. For any answer you just go on speaking. Offcourse this requires preparation. So pull your socks before interview.

CSR Executive Interview Questions Asked at Other Companies

Q1. Do you have your own vehicle? Note that we do not provide petrol ... read more
asked in IntouchCX
Q2. How would you write an email to a player addressing a bug encount ... read more
asked in PayPal
Q3. What would you do if a customer is unhappy with the provided reas ... read more
Q4. Are you capable of communicating with customers in English?
Q5. Why did you choose a non-IT role despite having an IT background ... read more

I applied via Recruitment Consultant and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Any topic you want
  • Q2. About yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself, be confident and speak genuinely
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. The round was okayish not so hard one it was all over good experience
  • Q2. How many people are their in ur family

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to work with this company i like the enviornment.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. About Your Self
  • Q2. About Your Hobbies
  • Q3. About Your Previous Experience
Round 2 - Aptitude Test 

They test your hearing capacity, Logical question to judge your mindset and they test your memory

Round 3 - One-on-one 

(2 Questions)

  • Q1. About Your Previous experience
  • Q2. Why to hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy be confident and make sure you wear formals
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. PI,Basic know how of the product involved
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Self introduction and basically they checked communication

Are these interview questions helpful?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell about ur self
  • Q2. About experice..where have we worked
  • Q3. Aree you confortable with the timings
  • Ans. 

    Yes, I am comfortable with the timings and can adjust as needed.

    • I am flexible with my schedule and can accommodate different timings if required.

    • I understand the importance of meeting deadlines and am willing to work extra hours if needed.

    • I have experience working in shifts and can manage my time effectively to meet the demands of the job.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Will u be needing any holidays
  • Ans. 

    I believe in maintaining a healthy work-life balance, so I may need occasional holidays for rejuvenation and personal commitments.

    • Holidays help recharge my energy, enhancing productivity.

    • I plan to take time off for family gatherings, like Thanksgiving.

    • I also value mental health days to prevent burnout.

  • Answered by AI
  • Q2. Are confortable with the shifts
  • Ans. 

    I am comfortable with shifts and adaptable to changing work schedules, ensuring productivity and team collaboration.

    • Flexibility: I have worked in roles requiring shift changes, such as in retail during peak seasons.

    • Adaptability: I can adjust my routine to accommodate different shifts, ensuring I remain effective.

    • Team Collaboration: I understand the importance of communication during shift changes to maintain workflow.

    • W...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. About my self and last company details like what is the in hand salary?
  • Q2. What is your aim if you join this company?
  • Q3. And will you sign a bond with our company?
  • Q4. When you van join the company if you get selected in this round?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous while going for an interview and first see to the details of the company and then go to the interview you will definately get selected in the interview.

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to join bpo
  • Q2. What do you know about samsung

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best , good for freshers, concentrate on your communication

IntouchCX Interview FAQs

How many rounds are there in IntouchCX CSR Executive interview?
IntouchCX interview process usually has 3 rounds. The most common rounds in the IntouchCX interview process are Aptitude Test, Technical and HR.

Tell us how to improve this page.

Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more
IntouchCX CSR Executive Salary
based on 6 salaries
₹2.5 L/yr - ₹4.8 L/yr
7% more than the average CSR Executive Salary in India
View more details

IntouchCX CSR Executive Reviews and Ratings

based on 3 reviews

1.0/5

Rating in categories

1.0

Skill development

1.0

Work-life balance

1.7

Salary

1.0

Job security

1.7

Company culture

1.0

Promotions

1.0

Work satisfaction

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