Teleperformance Senior Team Leader Interview Questions and Answers

A Senior Team Leader oversees multiple teams, focusing on strategic direction, while a Team Leader manages day-to-day operations.

• Senior Team Leaders typically have more experience and a broader scope of responsibility than Team Leaders.

• They often mentor and guide Team Leaders, providing support in decision-making and conflict resolution.

• Senior Team Leaders are involved in strategic planning and aligning team goals with...read more

KPIs are measurable values that demonstrate how effectively a team is achieving key business objectives.

• KPIs can include metrics like sales growth, customer satisfaction scores, and employee turnover rates.

• For example, a sales team might track monthly revenue as a KPI to assess performance.

• Another example is using Net Promoter Score (NPS) to measure customer loyalty and satisfaction.

• Responsibilities include setting cle...read more

I belong to a supportive family and manage my rotational shift timings effectively.

• I belong to a supportive family who understands the demands of my job as a Senior Team Leader.

• I effectively manage my rotational shift timings by planning and organizing my schedule in advance.

• I prioritize my work responsibilities and communicate with my family members to ensure a smooth balance between work and personal life.

• I have deve...read more