Add office photos

Employer?

Claim Account for FREE

Firstsource Solutions

3.6

based on 5k Reviews

Video summary

Company Overview

Company Locations

Firstsource Solutions Process Leader Reviews

Updated 19 Jun, 2025

Category Ratings

3.7

Work Satisfaction

3.6

Salary

3.6

Work-Life Balance

3.5

Company Culture

3.4

Skill Development

3.2

Job Security

3.0

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

39% employees reported

Flexible timing

73% employees reported

No travel

64% employees reported

View more detailed insights

Gender based rating

5.0

Rated by Women

4 reviews

3.7

Rated by Men

44 reviews

Jobseekers also viewed

Teleperformance Reviews

3.9

• 32.3k reviews

Concentrix Corporation Reviews

3.7

• 28.4k reviews

iEnergizer Reviews

4.7

• 24.6k reviews

WNS Reviews

3.3

• 13k reviews

Infosys BPM Reviews

3.6

• 10.6k reviews

Top Mentions in Firstsource Solutions Process Leader Reviews

50 reviews found

Sort By: Popular

Process Leader in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

updated on 14 Feb 2025

Likes

Salary was competitive compared to the market.

Dislikes

No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Process Leader in Mumbai

Full Time

Customer Success, Service & Operations - Other Department

5.0

updated on 26 Mar 2025

Likes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Process Leader in Bangalore / Bengaluru

Full Time

Voice / Blended Department

5.0

updated on 24 Oct 2024

Likes

Good place to work

Dislikes

None worth mentioning

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Read Firstsource Solutions Process Leader Reviews based on locations

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Process Leader in Vijayawada

Full Time

Non Voice Department

4.0

updated on 03 Jul 2024

Likes

Work environment, Company policies,

Dislikes

Salary and Growth

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Process Leader in Mumbai

Full Time

Banking Operations Department

5.0

updated on 10 Aug 2023

Likes

Amazing company to work with .. gaining lots of leaning and friendly environment

Dislikes

Nothing

Work Details

Work days: Rotational Shift

Work related travel: This is a desk job.

Process Leader in Mumbai

Full Time

Service Delivery Department

3.0

updated on 10 Apr 2024

Likes

Excellent senior management, always willing to help and understand what you need

Dislikes

Difficult to get approved leaves, salary negotiation is tough, appraisal is average

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Process Leader in Bangalore / Bengaluru

Full Time

Operations Support Department

5.0

updated on 11 Apr 2023

Likes

It’s a nice company.

Dislikes

Little bit delay to get promotion letter.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves International Travel, Travel Within Country, Travel Within City.

Process Leader in Chennai

Full Time

Operations Department

5.0

updated on 25 Mar 2023

Likes

Good work Life balance and job security

Dislikes

Salary part is quite low

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Process Leader in Bangalore / Bengaluru

Full Time

Operations Support Department

4.0

updated on 07 May 2023

Likes

Working environment

Dislikes

No security in job

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Process Leader in Mumbai

Full Time

Non Voice Department

5.0

updated on 09 May 2022

Likes

Overall environment is excellent and supportive management

Dislikes

All good except salery which is universal issue 😊

Work Details

It is manageable

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Process Leader in Bangalore / Bengaluru

Full Time

Banking Operations Department

4.0

updated on 29 Jun 2022

Likes

Good work environment and culture

Dislikes

Job security is not there

Work Details

Good

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Process Leader in Mumbai

Full Time

BFSI, Investments & Trading Department

1.0

updated on 12 Jun 2023

Likes

Some great people manager

Dislikes

Bad work culture , no employee feedback heard

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Top trending discussions

View All

Day to Day Office

thandichai

works at

KPMG India

Why Male Victims of Female Harassment Are Ignored

As a guy i never thought i will have to deal with inappropriate touching from a female col... read more

Got a question about Firstsource Solutions?Ask anonymously on communities.

Claim your company page and respond to reviews as an employer.

Contribute & help others!

You can choose to be anonymous

HQ - Mumbai, Maharashtra, India

BPO

10k-50k Employees (India)

Public

People also ask about Firstsource Solutions's Process Leaders

Is Firstsource Solutions a good place to work for Process Leaders?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 50 employee reviews, it's clear that most process leaders have an average experience working at Firstsource Solutions. Work Satisfaction holds the highest rating at 3.7, while career growth is rated the lowest amongst all factors at 3.0.

Does Firstsource Solutions pay their Process Leaders well?

According to AmbitionBox reviews, Firstsource Solutions process leaders rate their salary and benefits at 3.6 out of 5, based on 50 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's process leaders salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for process leaders, click here .

How is the work culture at Firstsource Solutions for Process Leaders?

Work culture at Firstsource Solutions for process leaders is rated 3.5 out of 5 by 50 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at Firstsource Solutions for Process Leaders?

Based on 50 reviews on AmbitionBox, Firstsource Solutions's process leaders rate job security at 3.2 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions.

Firstsource Solutions Process Leader Reviews by Locations

Firstsource Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 50 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. 39% of employe...