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Firstsource Solutions

3.6

based on 5k Reviews

Video summary

Company Overview

Company Locations

Firstsource Solutions Customer Support Associate Reviews

Updated 21 Jun, 2025

Category Ratings

3.5

Job Security

3.3

Company Culture

3.3

Skill Development

3.3

Work Satisfaction

3.2

Salary

3.1

Work-Life Balance

2.6

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

69% employees reported

Monday to Friday

41% employees reported

Flexible timing

56% employees reported

No travel

61% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

26 reviews

3.3

Rated by Men

50 reviews

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Top Mentions in Firstsource Solutions Customer Support Associate Reviews

77 reviews found

Sort By: Popular

Customer Support Associate in Navalur

Non Voice Department

3.0

updated on 27 Jun 2022

Likes

Discuss a positive aspect of your previous role. ... Talk about tasks and situations when highlighting your dislikes. ... Acknowledge the status of your job situation. ... Discuss your qualifications for the job.

Dislikes

Lack of Communication. The biggest problem with any relationship is lack of communication. ... Unfair Pay. It's hard to find an employee who thinks they make too much money.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

1.0

updated on 21 Mar 2025

Likes

Salary package is better when compared to other companies like Wipro, Cognizant, Sutherland BPO Companies

Dislikes

They'll treat you like labourers, no work life balance, they not at all value their employees and no leaves even after 6 months also the leave policy is there. I not at all prefer anyone to come this side. until and unless you are in a desperate need of money or job

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

updated on 13 Mar 2025

Likes

Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.

Dislikes

First source provides only one cab. Job security is poor Work culture, management behaviour, partiality etc., And the most important I am working comcast process the shift timings are very bad.

Customer Support Associate in Mumbai

Full Time

Customer Success Department

1.0

updated on 16 Jan 2025

Likes

Nothing they treat us like we are nothing to them They don't value us Even HR is not Supportive We been pressurise to do Overtime

Dislikes

Everything Only Hiring Team is good other then that Didn't get any support from them as an employee

Work Details

Work related travel: This job involves Travel Within City.

Customer Support Associate in Indore

Full Time

Non Voice Department

4.0

updated on 21 Oct 2024

Likes

They provide opportunities to fresher it's good thing in that company

Dislikes

There isn't lots of thing to learn and improve ourself and also they less opportunities for a employee growth.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read Firstsource Solutions Customer Support Associate Reviews based on locations

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

updated on 23 Apr 2024

Likes

Good place to show case our skills.

Dislikes

I heard negative about appraisal and hike, going forward I have to experience still not yet passed through that phase, apart from that there is nothing bad which I felt.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Firstsource Solutions.

Customer Support Associate in Bangalore / Bengaluru

Full Time

Voice / Blended Department

5.0

updated on 08 May 2025

Nothing to dislike

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Customer Support Associate Jobs at Firstsource Solutions

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Customer Support Associate - Freshers

Chennai

0 - 1 Yrs

Not Disclosed

Hiring Freshers - Customer Support Associate

Chennai

0 - 1 Yrs

Not Disclosed

HQ - Mumbai, Maharashtra, India

BPO

10k-50k Employees (India)

Public

People also ask about Firstsource Solutions's Customer Support Associates

Is Firstsource Solutions a good place to work for Customer Support Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 77 employee reviews, it's clear that most customer support associates have an average experience working at Firstsource Solutions. Job Security holds the highest rating at 3.5, while career growth is rated the lowest amongst all factors at 2.6. Read reviews about job security and career growth on AmbitionBox.

Does Firstsource Solutions pay their Customer Support Associates well?

According to AmbitionBox reviews, Firstsource Solutions customer support associates rate their salary and benefits at 3.2 out of 5, based on 77 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions's customer support associates salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for customer support associates, click here .

How is the work culture at Firstsource Solutions for Customer Support Associates?

Work culture at Firstsource Solutions for customer support associates is rated 3.3 out of 5 by 77 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at Firstsource Solutions for Customer Support Associates?

Based on 77 reviews on AmbitionBox, Firstsource Solutions's customer support associates rate job security at 3.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions. To read reviews about job security at Firstsource Solutions for customer support associates, click here .

Is work from home available to Customer Support Associates at Firstsource Solutions?

According to AmbitionBox, 12% of Firstsource Solutions's customer support associates work from home permanently, 69% work from the office, and 19% follow a hybrid model, based on 16 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

How do I get a job at Firstsource Solutions as a Customer Support Associate?

To get a job at Firstsource Solutions as a Customer Support Associate, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top Firstsource Solutions interview questions and practice your responses to prepare thoroughly.

Firstsource Solutions Customer Support Associate Reviews by Locations

Firstsource Solutions Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 77 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. 41% of employe...