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Firstsource Solutions

3.6

based on 5k Reviews

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Company Overview

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Firstsource Solutions Customer Support Associate Hyderabad / Secunderabad Reviews

Updated 21 Mar, 2025

Category Ratings

3.8

Salary

3.4

Work-Life Balance

3.4

Skill Development

3.4

Work Satisfaction

3.3

Company Culture

3.3

Job Security

2.7

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

40% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

2 reviews

3.2

Rated by Men

4 reviews

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6 reviews found

Sort By: Popular

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

1.0

updated on 21 Mar 2025

Likes

Salary package is better when compared to other companies like Wipro, Cognizant, Sutherland BPO Companies

Dislikes

They'll treat you like labourers, no work life balance, they not at all value their employees and no leaves even after 6 months also the leave policy is there. I not at all prefer anyone to come this side. until and unless you are in a desperate need of money or job

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

3.0

updated on 13 Mar 2025

Likes

Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.

Dislikes

First source provides only one cab. Job security is poor Work culture, management behaviour, partiality etc., And the most important I am working comcast process the shift timings are very bad.

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Customer Success Department

5.0

updated on 23 Apr 2024

Likes

Good place to show case our skills.

Dislikes

I heard negative about appraisal and hike, going forward I have to experience still not yet passed through that phase, apart from that there is nothing bad which I felt.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

updated on 04 Feb 2025

Likes

Bob dsouza the team leader 🤌🏽✨😉

Dislikes

Force to do something which is not at all easy for every employee...!

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Read Firstsource Solutions Reviews based on similar designations

Customer Support Associate in Hyderabad / Secunderabad

Full Time

After Sales Service & Repair Department

1.0

updated on 23 Sep 2023

Likes

Nothing is good at this office there is a lot of politics

Dislikes

Worst experience I don't want to waste my time in writing the review for the worst company

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

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HQ - Mumbai, Maharashtra, India

BPO

10k-50k Employees (India)

Public

People also ask about Firstsource Solutions, Hyderabad / Secunderabad Customer Support Associates

Is Firstsource Solutions, Hyderabad / Secunderabad a good place to work for Customer Support Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 6 employee reviews, it's clear that most customer support associates have an average experience working at Firstsource Solutions, Hyderabad / Secunderabad. Salary & Benefits holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 2.7.

Does Firstsource Solutions, Hyderabad / Secunderabad pay their Customer Support Associates well?

According to AmbitionBox reviews, Firstsource Solutions, Hyderabad / Secunderabad customer support associates rate their salary and benefits at 3.8 out of 5, based on 6 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Firstsource Solutions, Hyderabad / Secunderabad's customer support associates salaries here .

How is the work culture at Firstsource Solutions, Hyderabad / Secunderabad for Customer Support Associates?

Work culture at Firstsource Solutions, Hyderabad / Secunderabad for customer support associates is rated 3.3 out of 5 by 6 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at Firstsource Solutions, Hyderabad / Secunderabad for Customer Support Associates?

Based on 6 reviews on AmbitionBox, Firstsource Solutions, Hyderabad / Secunderabad's customer support associates rate job security at 3.3 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions, Hyderabad / Secunderabad.

Firstsource Solutions Customer Support Associate Reviews by Locations

Firstsource Solutions Hyderabad / Secunderabad Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. 100% of employe...