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Etech Global Services Customer Service Representative Interview Questions and Answers

Updated 12 Jan 2023

Etech Global Services Customer Service Representative Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Use of Shortcut keys on keyboard
  • Ans. 

    Shortcut keys on keyboard are essential for efficient and quick navigation.

    • Shortcut keys save time and effort while navigating through menus and options.

    • Common shortcut keys include Ctrl+C for copy, Ctrl+V for paste, and Ctrl+Z for undo.

    • Learning and using shortcut keys can improve productivity and workflow.

    • Shortcut keys may vary depending on the operating system and software being used.

  • Answered by AI
  • Q2. What is telecommunication
  • Ans. 

    Telecommunication is the transmission of information over a distance using electronic means.

    • Telecommunication involves the use of electronic devices to transmit information over a distance

    • It includes various forms of communication such as telephone, internet, radio, and television

    • Telecommunication has revolutionized the way we communicate and has made the world a smaller place

    • Examples of telecommunication companies inc...

  • Answered by AI
  • Q3. How to handle customer on chat
  • Ans. 

    To handle customers on chat, be prompt, polite, empathetic, and provide accurate information.

    • Respond quickly to customer inquiries

    • Use positive language and show empathy

    • Provide accurate and helpful information

    • Offer solutions to customer problems

    • End the chat on a positive note

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. However the same thing
Round 4 - One-on-one 

(1 Question)

  • Q1. Where are you from why you are not your view

Interview Preparation Tips

Interview preparation tips for other job seekers - Pathetic interviewer and wrost treatment for employees

Skills evaluated in this interview

Top trending discussions

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I applied via Referral and was interviewed before Sep 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my self and family background my educations and any work experience related

Interview Preparation Tips

Interview preparation tips for other job seekers - It was great there were three rounds of interview taken by the HR and interview session was great

Customer Service Representative Interview Questions Asked at Other Companies

asked in HCLTech
Q1. What is a bpo, what do you know about bpo, could you please expla ... read more
Q2. What is the difference between BPO and KPO?
asked in Mindpearl
Q3. What would you consider when describing something technical to a ... read more
Q4. As a manager of a cake shop, a customer purchased a strawberry ca ... read more
asked in Mindpearl
Q5. How are technological features advancing?

Interview Preparation Tips

Round: Test
Experience: First round was eassy writing. It was a simple eassy topic

I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English, logical reasoning, chat assessment

Round 3 - HR 

(2 Questions)

  • Q1. Previous exp, qualification, salary expectation
  • Q2. Don't compromise while coming to salary, ask take home prior joining, if you are ok continue

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont comprise while coming to salary, ask take home prior joining, If you are ok continue ni

I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
  • Q2. 2. There would be some questions regarding the project which you would be working with the co.
  • Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
  • Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
  • Q5. Amswer as per the experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous. This is one of the cool co in the BPO zone to work for.

Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work in BPO
  • Q2. What do you know about our company

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak proper English and answer every question confidently.

Etech Global Services HR Interview Questions

10 questions and answers

Q. What is your experience?
Q. Why do you want to join?
Q. Why do you want to join Etech?

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  I was asked my experience in Last Employment and difference between Customer service and customer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,
Are these interview questions helpful?
Round 1 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Why should we hire you?
  • Q4. Where do you see yourself in 5 years?
  • Q5. What are your strengths and weaknesses?
  • Q6. Tell me about yourself.
Round 2 - HR 

(1 Question)

  • Q1. Why should we hire you?

I applied via Indeed and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and kilometer radius to provide a cab and salary because they will provide less

Interview Preparation Tips

Interview preparation tips for other job seekers - No update after assessment

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. What do you know about ecommerce?
  • Ans. 

    E-commerce refers to buying and selling goods or services online, utilizing the internet for transactions and customer interactions.

    • E-commerce includes various business models like B2C (Business to Consumer), e.g., Amazon.

    • It encompasses online marketplaces, such as eBay, where multiple sellers offer products.

    • E-commerce platforms like Shopify enable businesses to create their own online stores.

    • Digital payment systems, l...

  • Answered by AI
  • Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
  • Q3. Why did you left your previous company?
  • Ans. 

    I left my previous company to seek new challenges and opportunities for growth in a dynamic environment that aligns with my career goals.

    • I was looking for a role that offered more opportunities for professional development.

    • The company underwent restructuring, which led to changes in my job responsibilities.

    • I wanted to work in a more customer-focused environment, which I believe is crucial for my career in customer serv...

  • Answered by AI
  • Q4. What are your goals?
  • Ans. 

    My goals focus on personal growth, enhancing customer satisfaction, and contributing positively to the team and company.

    • Develop my communication skills to better assist customers, such as attending workshops or training sessions.

    • Aim for a promotion within the next two years by consistently exceeding performance metrics and taking on additional responsibilities.

    • Contribute to team goals by collaborating on projects that ...

  • Answered by AI
  • Q5. Tell me about yourself.
  • Ans. 

    I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

    • Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.

    • Skilled in using CRM software to track customer interactions and ensure follow-ups.

    • Recognized for my ability to remain calm under pressure, especially during peak hours.

    • Successfully implemente...

  • Answered by AI
  • Q6. How long will you work here?
  • Ans. 

    I envision a long-term commitment to this role, contributing to the team's success and growing with the company.

    • I aim to build a career here, not just a job, as I believe in the company's values.

    • I see opportunities for professional development that align with my career goals.

    • I want to contribute positively to customer satisfaction and team dynamics.

    • For example, I plan to take on new challenges and responsibilities as I...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Hey guys, hope you are all doing well.
If you're reading this, it means you are in search of a job, be it your passion or regarding your situations.

After joining in this company, I realised one thing. Happiness doesn't comes with the increase in your CTC nor even in the extra benefits. It always lies in the work that you love to do. Never ever feel inferior, or depressed by thinking what others are actually thinking about you (especially your current position in life). But remember, it's not them who make you happier. It is you.

So, when you're going to give an interview, just be hopeful and confident. During the interview process, just make sure your seating position is comfortable. Then take a deep breath and relax your facial muscles. Then understand the question clearly that are asked by the interviewer, and then speak out without fumbling. There's no need to hurry up like you're a superfast express, just stay calm and speak out clearly.

That's it, it shows your compassion and confidence, which might end up in taking the offer that you're willing to.

Etech Global Services Interview FAQs

How many rounds are there in Etech Global Services Customer Service Representative interview?
Etech Global Services interview process usually has 4 rounds. The most common rounds in the Etech Global Services interview process are Resume Shortlist, Technical and HR.
What are the top questions asked in Etech Global Services Customer Service Representative interview?

Some of the top questions asked at the Etech Global Services Customer Service Representative interview -

  1. Use of Shortcut keys on keybo...read more
  2. How to handle customer on c...read more
  3. What is telecommunicat...read more

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Overall Interview Experience Rating

1/5

based on 1 interview experience

Difficulty level

Easy 100%

Duration

Less than 2 weeks 100%
View more
Etech Global Services Customer Service Representative Salary
based on 33 salaries
₹2 L/yr - ₹4.5 L/yr
6% more than the average Customer Service Representative Salary in India
View more details

Etech Global Services Customer Service Representative Reviews and Ratings

based on 7 reviews

4.5/5

Rating in categories

4.4

Skill development

4.5

Work-life balance

4.6

Salary

3.8

Job security

4.6

Company culture

4.3

Promotions

4.3

Work satisfaction

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