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Firstsource Solutions Customer Support Executive Interview Questions and Answers
Firstsource Solutions Customer Support Executive Interview Experiences
7 interviews found
(1 Question)
- Q1. How will you manage with multiple tasks
- Ans.
I will prioritize tasks based on urgency and importance, delegate when necessary, and use time management techniques.
Prioritize tasks based on urgency and importance
Delegate tasks when necessary
Use time management techniques such as creating to-do lists and setting deadlines
Stay organized and focused on one task at a time
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
Aptitude Test was pretty basic and average
Selected
(1 Question)
- Q1. Tell about yourself
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries, complaints, and technical issues
I have a proven track record of meeting and exceeding customer satisfaction goals
To check communication
I applied via Approached by Company and was interviewed in Nov 2023. There were 3 interview rounds.
(2 Questions)
- Q1. What are you hobbies?tell me about your family members
- Q2. What are your hobbies?
(1 Question)
- Q1. What is your decision making skills?
- Ans.
My decision-making skills are strong and effective.
I have the ability to analyze situations and gather relevant information before making a decision.
I consider the potential outcomes and consequences of each decision.
I am able to prioritize tasks and make decisions in a timely manner.
I am open to seeking input and advice from others when necessary.
I am confident in my ability to make decisions independently.
Example: In...
Interview Preparation Tips
- Social Media Marketing
- Training
- Business Planning
I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Q2. What are your strengths
(1 Question)
- Q1. Sports is a distraction for young kids
I applied via Walk-in and was interviewed in Nov 2021. There were 4 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Tell me about yourself
- Ans.
I am a dedicated customer support professional with a passion for helping others and solving problems efficiently.
Experience: Over 3 years in customer support roles, handling inquiries and resolving issues promptly.
Skills: Proficient in using CRM software like Zendesk and Salesforce to track customer interactions.
Communication: Strong verbal and written communication skills, ensuring clear and effective interactions wi...
- Q2. Pick any topic and talk for 5 minutes
- Ans.
Topic: Importance of Time Management
Time management is crucial for personal and professional success
Effective time management leads to increased productivity and reduced stress
Prioritizing tasks and setting realistic goals are key components of time management
Tools such as calendars and to-do lists can aid in time management
Examples of time-wasting activities include procrastination and multitasking
- Q3. You won't be getting any leave for the first six months. Are you okay with that?
- Ans.
I understand the commitment required and am prepared to prioritize my role for the first six months without leave.
I recognize that the initial period is crucial for training and acclimatization to the company culture.
I am committed to building strong relationships with customers and colleagues during this time.
For example, I can focus on mastering the product knowledge and support processes without interruptions.
I beli...
- Q4. Why do you want to join BPO
- Ans.
I want to join a BPO to enhance my communication skills, work in a dynamic environment, and contribute to customer satisfaction.
I enjoy interacting with diverse customers, which helps me improve my communication skills.
Working in a BPO allows me to be part of a fast-paced environment, keeping me engaged and motivated.
I am passionate about problem-solving and find satisfaction in resolving customer issues effectively.
Jo...
- Q5. What is customer service?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.
Customer service involves addressing customer inquiries and concerns
It includes providing information about products and services
It also involves resolving customer complaints and issues
Customer service can be provided through various channels such as phone, email, chat, and social media
Good cu...
Interview Preparation Tips
There were two HR rounds. Assesments were done mainly on communication skills and job seriousness.
Then there was online assesment where you have to sit on a computer and give three sets of test. First one was 15/16 questions about basic computer knowledge. Secondly, a typing test of 2 different paragraphs.
And third was type of IQ test with some mathematics and reasoning.
After completion of online assesment, there was ops manager round, where I sat in front of a webcam for a video interview.
So basically, according to the job needs you would be interviewed. Communication skills, basic computing and problem solbing abilities are the main keywords for this job. Best of luck 🤞!
I appeared for an interview in Dec 2021.
Interview Questionnaire
4 Questions
- Q1. What are u know about u
- Q2. What are u doing work in this company
- Q3. What is your goal
- Q4. What are u doing in curently
Interview Preparation Tips
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Concentrix Corporation
Preethi Sonu
posted on 2 Jan 2021
I applied via Recruitment Consultant and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself?, How would you convince the angry customer?, What would you do if we ask you to work on your off or extend your shift?, Why we need to select you?, How would you participate in team...
Interview Preparation Tips
Customer Support Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 19 Mar 2018
Interview Questionnaire
1 Question
- Q1. Why Minacs ? Salary Expectation ?
- Ans.
Minacs offers a supportive work environment with opportunities for growth and development.
Minacs has a reputation for providing excellent customer support services
The company values employee satisfaction and offers training programs for career advancement
I believe Minacs aligns with my career goals and values
Interview Preparation Tips
Experience: Aptitude, Reasoning, Navigation Skill test
Customer Support Executive Interview Questions & Answers
Teleperformance
Deepak Thakur
posted on 1 Feb 2022
I applied via Referral and was interviewed before Feb 2021. There were 2 interview rounds.
(6 Questions)
- Q1. What are your salary expectations?
- Ans.
I expect a competitive salary based on my experience and skills.
I am looking for a salary that reflects my qualifications and the responsibilities of the role.
I have researched the average salary range for Customer Support Executives in this industry.
I am open to negotiation and would like to discuss the salary package in more detail.
I believe that fair compensation is important for job satisfaction and motivation.
- Q2. What is your family background?
- Ans.
My family background is diverse and supportive.
My family consists of individuals from different professions and backgrounds.
We have always been supportive of each other's goals and aspirations.
We value open communication and spend quality time together.
My parents have instilled strong values of empathy and compassion in me.
My siblings and I have learned to work as a team and resolve conflicts effectively.
- Q3. Why should we hire you?
- Ans.
I have excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
I have a proven track record of providing exceptional customer service in my previous roles.
I am highly skilled in resolving customer issues and ensuring their satisfaction.
I possess strong interpersonal skills, allowing me to effectively communicate with customers and understand their needs.
I am a quick learner and...
- Q4. Where do you see yourself in 5 years?
- Ans.
In 5 years, I see myself as a senior customer support executive, leading a team and implementing innovative strategies to enhance customer satisfaction.
Leading a team of customer support executives
Implementing innovative strategies to enhance customer satisfaction
Continuously improving customer support processes
Providing training and mentorship to new team members
Building strong relationships with customers and resolvi...
- Q5. What are your strengths and weaknesses?
- Ans.
My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented at times.
Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.
Strength: Problem-solving abilities - I am skilled at finding solutions to customer issues and providing them with the best possible support.
Weakness: Being ...
- Q6. Tell me about yourself.
- Ans.
I am a dedicated and experienced Customer Support Executive with a strong background in providing excellent customer service.
Over 5 years of experience in customer support roles
Proficient in handling customer inquiries, complaints, and providing solutions
Skilled in using CRM software and ticketing systems
Excellent communication and problem-solving skills
Ability to remain calm and patient in challenging situations
Receiv...
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Overall Interview Experience Rating
based on 5 interview experiences
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Firstsource Solutions Customer Support Executive Reviews and Ratings
based on 61 reviews
Rating in categories
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0-4 Yrs
₹ 2-3.25 LPA
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