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Firstsource Solutions

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3.6

based on 5.1k Reviews

Video summary

Filter interviews by

Firstsource Solutions Customer Support Executive Interview Questions and Answers

Updated 25 Sep 2024

Firstsource Solutions Customer Support Executive Interview Experiences

7 interviews found

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 5 Aug 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. How will you manage with multiple tasks

Ans.

I will prioritize tasks based on urgency and importance, delegate when necessary, and use time management techniques.

Prioritize tasks based on urgency and importance
Delegate tasks when necessary
Use time management techniques such as creating to-do lists and setting deadlines
Stay organized and focused on one task at a time

Answered by AI

Add your answer

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 25 Sep 2024

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

No response

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Aptitude Test

Aptitude Test was pretty basic and average

Customer Support Executive Interview Questions & Answers

Akshya

posted on 4 Jul 2024

Interview experience

Good

Difficulty level

Easy

Process Duration

Result

Selected

Round 1 - HR

(1 Question)

Q1. Tell about yourself

Add your answer

Round 2 - Group Discussion

To check communication

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 13 Dec 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Approached by Company and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. What are you hobbies?tell me about your family members

Add your answer

Q2. What are your hobbies?

Add your answer

Round 3 - Technical

(1 Question)

Q1. What is your decision making skills?

View 2 more answers

Interview Preparation Tips

Topics to prepare for Firstsource Solutions Customer Support Executive interview:

Social Media Marketing
Training
Business Planning

Interview preparation tips for other job seekers - Be confident and interactive that's enough to ace your interview thanks

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 14 Feb 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

6-8 weeks

Result

I applied via Walk-in and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Introduce yourself

Add your answer

Q2. What are your strengths

Add your answer

Round 2 - Assessment round

(1 Question)

Q1. Sports is a distraction for young kids

Add your answer

Customer Support Executive Interview Questions & Answers

Nur Islam

posted on 3 Dec 2021

I applied via Walk-in and was interviewed in Nov 2021. There were 4 interview rounds.

Interview Questionnaire

5 Questions

Q1. Tell me about yourself

View 2 more answers

Q2. Pick any topic and talk for 5 minutes

Add your answer

Q3. You won't be getting any leave for the first six months. Are you okay with that?

Ans.

I understand the commitment required and am prepared to prioritize my role for the first six months without leave.

I recognize that the initial period is crucial for training and acclimatization to the company culture.
I am committed to building strong relationships with customers and colleagues during this time.
For example, I can focus on mastering the product knowledge and support processes without interruptions.
I beli...

Answered by AI

View 1 more answer

Q4. Why do you want to join BPO

View 1 more answer

Q5. What is customer service?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was an interview for voice process.

There were two HR rounds. Assesments were done mainly on communication skills and job seriousness.
Then there was online assesment where you have to sit on a computer and give three sets of test. First one was 15/16 questions about basic computer knowledge. Secondly, a typing test of 2 different paragraphs.
And third was type of IQ test with some mathematics and reasoning.

After completion of online assesment, there was ops manager round, where I sat in front of a webcam for a video interview.

So basically, according to the job needs you would be interviewed. Communication skills, basic computing and problem solbing abilities are the main keywords for this job. Best of luck 🤞!

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 8 Jan 2022

I appeared for an interview in Dec 2021.

Interview Questionnaire

4 Questions

Q1. What are u know about u

Add your answer

Q2. What are u doing work in this company

Add your answer

Q3. What is your goal

Add your answer

Q4. What are u doing in curently

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview complete procedure in english with english typin

Are these interview questions helpful?

Top trending discussions

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Interview Hub

6d (edited)

anshitanegi

ex -

Planet Spark

When HR’s Chinese English made me drop the interview!

So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️

Got a question about Firstsource Solutions?

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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 19 Mar 2018

Interview Questionnaire

1 Question

Q1. Why Minacs ? Salary Expectation ?

Ans.

Minacs offers a supportive work environment with opportunities for growth and development.

Minacs has a reputation for providing excellent customer support services
The company values employee satisfaction and offers training programs for career advancement
I believe Minacs aligns with my career goals and values

Answered by AI

Add your answer

Interview Preparation Tips

Round: Test
Experience: Aptitude, Reasoning, Navigation Skill test

Customer Support Executive Interview Questions & Answers

Teleperformance

Abhishek Vijayvargiya

posted on 3 Feb 2022

I applied via Walk-in and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. Tell me about yourself.

Add your answer

Round 2 - Assignment

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep it simple , communication should be fluent and be confident 😎

Customer Support Executive Interview Questions & Answers

Concentrix Corporation

Preethi Sonu

posted on 2 Jan 2021

I applied via Recruitment Consultant and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Tell me about yourself?, How would you convince the angry customer?, What would you do if we ask you to work on your off or extend your shift?, Why we need to select you?, How would you participate in team...

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be bold and confidence by giving your answer even if you don't know about it try to answer

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Support Executive interview?

Firstsource Solutions interview process usually has 1-2 rounds. The most common rounds in the Firstsource Solutions interview process are HR, Resume Shortlist and Technical.

How to prepare for Firstsource Solutions Customer Support Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are International Voice Process, Communication Skills, Non Voice Process, international bpo and International BPO.

What are the top questions asked in Firstsource Solutions Customer Support Executive interview?

Some of the top questions asked at the Firstsource Solutions Customer Support Executive interview -

What is your decision making skil...read more
Pick any topic and talk for 5 minu...read more
What is customer servic...read more

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Duration

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Firstsource Solutions Customer Support Executive Salary

based on 218 salaries

₹1.5 L/yr - ₹4.8 L/yr

At par with the average Customer Support Executive Salary in India

View more details

Customer Support Executive Jobs at Firstsource Solutions

Customer Support Executive - Voice Process

Hyderabad / Secunderabad

₹ 2.8-3 LPA

Explore more jobs

Firstsource Solutions Salaries in India

Senior Analyst 2.1k salaries	₹2.8 L/yr - ₹7.5 L/yr
Analyst 1.7k salaries	₹2.5 L/yr - ₹6 L/yr
Senior Associate 1.2k salaries	₹1.8 L/yr - ₹5.6 L/yr
Customer Service Associate 1.1k salaries	₹1.4 L/yr - ₹4 L/yr
Associate 1.1k salaries	₹1.5 L/yr - ₹4.5 L/yr