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HCLTech Customer Support Executive Interview Questions and Answers

Updated 16 Mar 2018

HCLTech Customer Support Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
  • Q3. Salary discussion

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Interview questions from similar companies

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. What do you mean by Customer serive
  • Q3. Tell me How to sales Our product

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If a customer is angry, how can you help them understand?
Q3. How can you provide customer satisfaction?
Q4. Do you have an Aadhaar card linked to a phone number?
Q5. 1.what is customer support?

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Group discussion
  • Q2. Operational round
  • Q3. HR and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

There are basic questions so we have to resolve.

Interview Preparation Tips

Interview preparation tips for other job seekers - This is very good aaplication and If people are facing any issue so they have to download this application lots of people are getting job here

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I applied via Referral and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What did you do yesterday?

Interview Preparation Tips

Interview preparation tips for other job seekers - The intervier is understood me and they was asked me about myself, customer support role and related to any relevant topics

I applied via Naukri.com and was interviewed in Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. It was all related to my field that is datacenter

Interview Preparation Tips

Interview preparation tips for other job seekers - The first round was the telephonic one which was all about technical and further clearing the round was asked for face to face interview with the manager where the further general questions were asked about the family background ad then further more into depth of technical knowledge Related to my field and then after clearing the round there was another interview with general manager And then further HR round

I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do u want to join techm
  • Q2. What is your goal

Interview Preparation Tips

Interview preparation tips for other job seekers - Go for it ..communication should be good enough that is it
Are these interview questions helpful?

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. When you asked to say about ur memorable day

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get confused always searching any new topic or something else be cool and always be prepared with your past

I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About work experience in tge past...comm skills as well

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and know your skills and explain well..less grammer error advice

I applied via Campus Placement and was interviewed before Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Why should we hire you?
  • Q2. Strengths and weaknesses
  • Q3. Self Introduction
  • Q4. Case study in the office scenario
  • Q5. Why you choose this sales field?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with an enthusiasm . Be bold and be confidence. We can win everywhere.

HCLTech Interview FAQs

How to prepare for HCLTech Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are customer support, Customer Service, international bpo, international voice and voice process.

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Overall Interview Experience Rating

3.7/5

based on 3 interview experiences

HCLTech Customer Support Executive Salary
based on 94 salaries
₹1.5 L/yr - ₹4 L/yr
9% less than the average Customer Support Executive Salary in India
View more details

HCLTech Customer Support Executive Reviews and Ratings

based on 24 reviews

3.0/5

Rating in categories

4.0

Skill development

3.9

Work-life balance

2.5

Salary

4.2

Job security

4.2

Company culture

2.2

Promotions

3.1

Work satisfaction

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