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Infosys BPM
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Infosys BPM Customer Service Associate Interview Questions and Answers
Infosys BPM Customer Service Associate Interview Experiences
1 interview found
Sandeep v. Waghmare
I applied via Walk-in and was interviewed in Nov 2022. There were 4 interview rounds.
30 questions aptitude test
Some simple English grammar question
Some of maths
And about ms exel
(4 Questions)
- Q1. Give me your introduction ?
- Ans.
I am a Customer Service Associate with excellent communication skills and a strong focus on customer satisfaction.
Experienced in handling customer inquiries and resolving issues
Proficient in using customer service software and tools
Ability to remain calm and composed in stressful situations
Strong problem-solving skills
Excellent verbal and written communication skills
Empathetic and patient when dealing with customers
Abl...
- Q2. Tell me about your family ?
- Ans.
I come from a close-knit family that values love, support, and togetherness.
My parents have been married for over 30 years and have always been a source of inspiration for me.
I have two siblings, an older brother and a younger sister, who I am very close to.
We often have family gatherings and celebrate special occasions together.
My family has taught me the importance of communication, empathy, and understanding in main...
- Q3. Why you left last organization?
- Ans.
I left my last organization to pursue new opportunities and further develop my skills in customer service.
Seeking new challenges and growth
Opportunity for career advancement
Desire to expand customer service skills
Company restructuring or downsizing
Relocation or commute issues
- Q4. Why want to join our organization ?
- Ans.
I want to join your organization because of its excellent reputation and commitment to customer satisfaction.
Your organization has a strong track record of providing exceptional customer service.
I have heard positive feedback from current and former employees about the supportive work environment.
Your company values align with my own, particularly in terms of prioritizing customer satisfaction.
I am impressed by the opp...
They gave us marketing topic and we will give you 1 minutes then you talk properly in Britain accent
Interview Preparation Tips
- English communication
- British accent
- Soft Skills
Go there very organized be positive there
There are doing their work very perfectly
So don't do many mistakes.
Interview questions from similar companies
I applied via Walk-in and was interviewed before Mar 2021. There was 1 interview round.
(3 Questions)
- Q1. Why should we hire you?
- Ans.
I bring a strong work ethic, relevant skills, and a commitment to excellence that aligns with your team's goals.
Proven track record of meeting deadlines: In my previous role, I consistently completed tasks ahead of schedule, improving team efficiency.
Strong analytical skills: I successfully identified process bottlenecks and proposed solutions that reduced processing time by 20%.
Excellent communication: I effectively c...
- Q2. What are your strengths and weaknesses?
- Q3. Tell me about yourself.
- Ans.
Detail-oriented Process Associate with a strong background in data management and customer service, eager to contribute to team success.
Background in data entry and management, ensuring accuracy and efficiency in processing information.
Experience in customer service roles, where I developed strong communication skills and the ability to resolve issues promptly.
Proficient in using various software tools, such as Excel a...
Interview Preparation Tips
Process Associate Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 29 May 2022
I applied via Referral and was interviewed before May 2021. There were 2 interview rounds.
(1 Question)
- Q1. Self introduction, knowledge about process
Interview Preparation Tips
Process Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 5 Feb 2018
I applied via Approached by Company and was interviewed before Feb 2017. There were 3 interview rounds.
Interview Preparation Tips
Skills: English grammer test n Mathemaical questions., Communication, Body Language, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
What people are saying about Infosys BPM
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. What is mortgage
- Ans.
Mortgage is a loan taken to purchase a property, where the property itself serves as collateral for the loan.
Mortgage is a type of loan used to purchase a property.
The property being purchased serves as collateral for the loan.
The borrower pays back the loan with interest over a set period of time.
If the borrower fails to make payments, the lender can foreclose on the property.
Mortgages can have fixed or adjustable int...
I applied via Naukri.com and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Myself education college marks fav hobbies
Interview Preparation Tips
Process Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 16 Oct 2021
I applied via Other and was interviewed before Oct 2020. There were 8 interview rounds.
Interview Questionnaire
3 Questions
- Q1. From when you want to Join
- Q2. How much Salary ?
- Q3. Was given a paper with questions on it.
Interview Preparation Tips
(1 Question)
- Q1. What are your strengths and weaknesses?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself
- Q2. What is last company job profile
- Ans.
In my last role as a Process Associate, I managed data entry, quality checks, and streamlined workflows to enhance operational efficiency.
Conducted data entry tasks with a focus on accuracy, processing over 500 records daily.
Implemented quality control measures that reduced errors by 15%, ensuring data integrity.
Collaborated with cross-functional teams to identify process bottlenecks and proposed solutions, leading to ...
- Q3. Excel knowledge
Interview Preparation Tips
Siddharth Kumar
I dont know, just dont join it
(1 Question)
- Q1. How much salary do you expect
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Infosys BPM Customer Service Associate Reviews and Ratings
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|  ₹1.1 L/yr - ₹5.6 L/yr |
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